Ask & Troubleshoot

Hi It's not clear from the email what will happen if apps aren't submitted for review, will the app lose access to the API or just to support or something else?

I am doing bike training on an ergometer and recording it with my Garmin. Obviously no distance is recorded. The activity itself with time and heart rate is in Strava but without the distance which is anoying as those 1000 km this year I did in the gym are not visible. Why can’t I manually enter the distance as it is possible in Garmin Connect?

On rides, would it be possible to add a graph indicating average moving speed over time/distance?The reason for this request is that I’d like to see (say) that my average moving speed changed over the course of a ride.  For example, plodding along at 15 miles per hour for each of the first 3 hours and then hitting the wall and dropping to 5 miles per hour in the last 10 miles.

I started encountering a problem yesterday, where, using the Strava web interface, I’m unable to open a segment page by tapping on that segment in the overview. It gives me the correct segments and accurate data, but will not open up the webpage or provide the top 10 list. It just starts spinning wheels where that supposed to be. Any ideas?

Is there a way to retrieve leaderboard results for all athletes in a specific segment? I'm getting {"message": "Forbidden","errors": []} even though I'm a subscribed user. Also, I'm not sure if the segment_efforts feature only shows my own efforts or if it includes data from other athletes? Is there a way to get information about other athletes who ran a specific route or segment, like their speed and date?Any help would be appreciated .

Hi there, has anyone else noticed the monthly comparison graph has disappeared and how do I get it back?

Hi Folks, Trying to use the API to upload activities recorded by a Chinese Bicycle Computer, that junk product cannot automatically upload data to Strava, so I have to write a script to get those fit files via adb, and then upload them to strava via api. However I got response like this: Upload failed: {"message":"Authorization Error","errors":[{"resource":"AccessToken","field":"activity:write_permission","code":"missing"}]} I used scope = ['activity:write'] when getting an access_token, and I found out I always get the same access token whatever I set the scope to be. That access token is also the one showed on https://www.strava.com/settings/api, under that I can see scope: read, just like https://communityhub.strava.com/t5/developer-discussions/authentication-scope/m-p/6357. In order to upload fit files I need a token with "activity:write", but I cannot find anywhere to change the scope of my access token. Of course I tried to solved this b

Hi Strava community,I am new to the community chat but I wanted to share with you my story of how Strava Beacon saved my life on March 1st of this year.I took off for an after work solo fat bike ride on the Meadow Mountain trail in Garrett County MD, around 3PM on Wednesday, March 1st. You see, this is a trail that I normally ride 3 or 4 times every winter on the snowmobile packed surface. The trail is around 20 miles out and back with around 2,300' of climbing.That day the temps soared into the 60's and no snow was to be found on the trail. As I left my car at the north trailhead I turned on my Strava Beacon as I do every ride faithfully. The text of my life went out to my loving wife of 35 years Shawna as normal. Somewhere on a descent at mile 19 I lost control and crashed head first. Long story short, Shawna and my 23 year old daughter Natalie had gone for an afternoon walk at Deep Creek State Park that day when she got the text. Soon after my wife noticed on her phone that somethi

Anyone else noticing that the number of achievements noted at the top of a ride (summary) is often different from that noted in the segment section?? What’s up w that. Used to always match. Have only seen this in the past year.  

Trophies are displayed quite prominently in the Desktop and Mobile profile pages. On desktop, Trophies are shown above almost everything else, even above the weekly chart, or recent activities and photos.Personally, I join challenges but the resulting trophies have no meaning to me after the challenge is over. My profile page on the mobile app tells me I have 632 trophies so... yay?Is it just me, or is this just a waste of space on the profile tab/page? Curious to hear alternative perspectives.

I've recently moved to the next age category on Strava.Since my birthday, none of my rides show me as being in the new category.  I can see my previous rides in the earlier category but when I look in the new category, instead of giving me a position on the "leaderboard" it shows a bland, such as   -/ 345Any suggestions?

Hafa Adai from Guam!  Looking for some help.  We have a goal of hosting a virtual 100 mi run spanning 1 month.  The virtual 100 is the sum total of all miles/segments completed during the month. What is the best way to track this for all members with Strava?  Simply using the Clubs leaderboard?  Or, can an event be configured to span 30 days?  I only see that events are for a single day...   Appreciate your help in advance!

Does anyone know how to get rid of this 'Getting Started' section at the top of the app..? I have completed 3 or the 4 steps (and don't want to subscribe to Strava). Any help please?

I love Smartwool and was excited to complete this challenge, thanks Strava!https://www.strava.com/challenges/3745?%24deep_link=true&%243p=e_it&_branch_match_id=1179876735051322246&_branch_referrer=H4sIAAAAAAAAAy2M4QrCMAyEn6b%2BbGGpCMIQQXyNEmZYi7ELbWZf3wyE%2B3F33HdZVfo1hK4Nv%2BhRxHOp7wByc1MEmSkVPZndWllLRU574zkflIO7m56mMYb%2F88v2sWLJyEx1pW4BLvHswHbxRSTpeHfw0LbTDzBUuOh8AAAAAnyone successfully been able to redeem their credit? Link to redeem credit refers to a prior challenge (offering $50) but with no way to confirm the email used on Strava.Ended up in an infinite loop with Smartwool/VF customer care. Anyone able to resolve this issue?

I have seen a group with leaderboard at bottom, https://www.strava.com/clubs/alzheimerssocietyhow can i put my club leaderboard at bottom to show my posts on top??

Hello everybody, I would like to livestream my first half marathon on Twitch. To make it more fun, I would like to display some real-time information about my race (heart rate, time per km, distance traveled...) by retrieving this information from the Strava application on my Apple Watch. Do you think this is possible? I'm just starting to code and I don't understand everything yet. If some people could enlighten me I would be very grateful. Thank you so much. Gael    

Hi. I have a relatively new Strava account. In my 'Connected Apps' section of the app, I can see Strava as a connected app. In my Strava app, I can see under 'Link to other services', my Garmin Connect is set to sync automatically. On my Garmin Venu 2 (and within the app itself) I can see my activities. So, why are my Garmin activities not syncing i.e. why can't I see my Garmin activities in Strava? I have asked Garmin and they said it is set up properly, so speak to Strava... Speaking to Strava isn't easy so thought I'd ask here...  

In the aftermath of a group activity with people not on my feed I enjoy seeing that little title text they have set, if they did not just keep the default. That's often an indication of which activities to take a closer look at (pictures!), and the primary outlet of user creativity in Strava. Also, seeing those titles is a good indication of which peers to eventually follow because they put in effort to make their feed entertaining.This feature exists in the browser implementation, so it can't be a privacy consideration. But it's missing in the android app (and I imagine that it used to exist in an older version of the app). Currently the layout of the "manage group" dialog pullup reserves a line of screen space fo the location set in the profile (often empty), but that's not half as interesting as the title text.

One of my reference is unable to signup, has tried multiple times from different web browsers

I'm using Strava on Android, and until the last couple of days have just been using the free version which I'm finding very good and has suited my needs. I've now got a a subscription preview, but on loading the App today when I went to record the screen where the map shows was black, with no route appearing on it. I usually use it with mobile data off (limited data, and quite frankly no desire for it to be on permanently) and it shows a blurry map which is perfectly fine for my purposes (to show it's picked up where I am and relate it to my route so far). Turning mobile data on did result in the map appearing (sharply as it would have done beforehand). I don't use Strava for navigation. The only other thing I've done in the meantime is switch off a few notifications, not ones I'd been getting anyway, and nothing I think should be affecting the screen above. The subscription preview has confirmed what I thought already. There is one feature (my personal heat map) which I'd want, but th

So my feed is peppered with unsolicited check out this run you did 3 yrs ago / 5 yrs ago etcstrava say you can’t turn it off. I got injured 3 yrs ago have had several surgeries and can no longer walk further than about 3 miles never mind run. I can cycle though so I still use Strava. It’s just so distressing to be constantly reminded of the thing that I love that I CANNOT do and I have no way of turning it off. Ridiculous. 

We manufacture device and would like it mapped on Strava.therefore submitted a device mapping STRAVA request form, but it has been 10 business days and no response.Please tell me what is the reason?Will modifying the content of the form during the review process recalculate the response time?Looking forward to your reply!

Hi I forgot to start my watch on a run last week but my friend said they would add me to it They sent an invitation but it never showed up in my emails It has previously worked I’ve checked my settings and can’t find anything to cause it I have a free account but don’t know if this is the reason it’s not working thanks 

I have a Garmin watch broadcasting HR (via ANT+) to the Garmin 840 cycling computer. But the HR data is not included when Garmin syncs with Strava. Any ideas on what I'm missing?

I was just viewing my heat-map and saw a 'heat line' in an area that I didn't recall ever running there. I tried clicking the 'heat line' to see if it would take me to the activity(ies) that I had run there - it didn't.So, I'm thinking this could be a handy feature, anyone agree?