Ask & Troubleshoot

How do you turn on the map controls to allow you to navigate around the heatmap, spin the map in all directions, change the viewing angle, etc. I seem to only be able to zoom.  Thanks

Hi,   Not sure what changed, but the weight training option on my watch is nearly useless. It doesn't show bpm or time, they just stay at a constant 0. Every so often i'll check my watch and it'll show a heart rate and a time of a few seconds, and then just like magic it resets itself to 0. It's also pre-emptively decided my workout is done on it's own mid set. Any thoughts?    Thank you, 

Hey 🙂 We have been using Strava API since 2017 and organize hundreds of local sports and eco challenges, very often with prizes, e.g. from local authorities. Credibility of the data and fraud detection is though very important. We've experienced cases when users upload manually to Strava activities which were well prepared in widely available tools - those activities have a reliable .gpx track, data about source (all sports devices) and looks like real activities. Quite often they download .gpx tracks from other Strava users and edit them (e.g. adding timestamps in any .gpx editor or editing device source) To make our events we need to somehow spot those fraudulent activities. Do you have any idea how we can recognize them? Huge thanks for help in advance! Have an active day! 🙂

Vivaldi is a browser based on Chromium engine, so it should work fine. Edge works fine. This is the desktop version. Mobile app works fine too.The image below is just an example of the first page, but other pages also have issues. 

Good morning everyone.I have started to mix up my runs by going for top spot on segments or at the very least beat my previous PR.I went for a run yesterday and aimed to beat a certain segment. I have got back and checked the segment. It's only a 0.24km segment. Crown holder has done it in 41 seconds. My previous PR was 53s but yesterday I completed it in 42 seconds(Re watching my run on the map it is clear it is 42 seconds) however Strava has my time down as 2m34s? Is there a way to edit at all? Thanks for reading and thanks in advance for any replies. Luke

Hi, I am not sure if this is the right place to ask this but I will just go ahead: I am trying to set up a webhook to strava and followed this guide. I think I made a mistake when sending the request to the push_subscriptions endpoint and did not save the response from it. Now I would like to delete the subscription as described in this article. Because I did not save the response from the first request I do not know my subscription ID. To retrieve this ID I tried to make a GET request to the push_subscriptions endpoint and view the subscription, as described in the article aswell. This however does not work and returns this errror: The request I sent to receive this errror was the following (in Python): When trying to just subscribe again, I just get the error that a subscription already exists, so I do want to delete it or at least be able to view it. I would really appreciate some help with this issue, and sorry if there is a better place to ask these kind of questions.

I noticed virtual rowing sessions are now not included our rowing club leaderboard. Is there any way to make the virtual training sessions part of the leaderboard?

Hi everyone! In the getActivity api response there is only start_date and no end_date. Currently I need to know the time when the most users finish their activity. i want to know exactly total time from start to end activity (moving time, elapsed_time, pause activity time ) Thanks everyone!

Good morning,I have a question about activity upload via api.I have a TCX file built manually, thus not coming from a device like Garmin. This file contains elevation data (<AltitudeMeters>...</AltitudeMeters>).If I try to upload this activity via api (https://www.strava.com/api/v3/uploads), the activity appears among my activities (https://www.strava.com/athlete/training), but shows an elevation of 0.Using the web interface (+ >> Upload activity >> Choose file):1) before clicking Save & View, the activity appears among my activities, without elevation2) after clicking Save & View, the elevation appears and is correct.It seems like the api call stops at step 1, and the elevation is missing. Is it possible to obtain the same result (steps 1 and 2) using apis? 

Strava calculates the nearest possible location of where an activity was performed. For example, if you ride your bike in a local state park, Strava is able to retrieve that information and add it next to the time and date of your activity. Is it possible to expose this information as part of the API response for an activity?The use case I have is to get the location data and stick it to the title as part of post process automation to indicate where an activity was performed.

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1 question : if I cancel my subscription in Strava from member to non member can I keep my data and pictures? 2 question : without the subscription does the map mode can be activated in order to find my ways?

Hey, Any Strava developers reading this forum? I've sent a request (to developers-at-strava.com) to increase the rate limit for my app (Client ID: 68556, Ticket #5526) more than two weeks ago but got no response (same on Twitter). I have ~600 users and a rate limit of 1000 requests per day is killing me (and creates a lot of user complaints).If anyone from Strava is reading this, please reach out and help me resolve the ticket. Thanks!

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If I flag a segment will the User who be notified of who it was?

Currently, I have 1,242 activities on Strava. Each 20 activities are displayed on my activities. So, it is difficult to find out my old activites. When I want to go on my 900~920 activities, I have to click 45 times. Could you change to easily go on wanted pages with 20 activities such as 1, 2, 3, 4..... page number?I wish that "Search" feature will be changed. Currently, I can search the activities only when I write down the words completely. For example, I want to search for all activities with "20" on them. But, activities with "200k" are not searched.Thanks.Hojin CHA 

1. How come all my rides are now listed as """virtual rides""" and I can't change that?2. When I'm doing Interval training the table of Interval data has NEVER been correct.3. How come if I have GPS turned off for part of a ride, Strava only counts the time GPS was on?4. How come with GPS turned off (which is the default for me) Strava can't tell the difference between 'time moving' and 'elapsed time', making everything 'elapsed time' and skewing all my other ride stats because of that? (I have to work around this before uploading data)Strava people, you keep pressing me and everyone else for a Paid Subscription, but with the above problems alone I've been right on the edge of just deleting my account entirely, I don't actually need Strava at all for any of my training, it's just so people who know me can see what I'm doing. Why can't you fix how buggy your site is. then maybe you'll get more interested from someone like me to pay for it?

Hi All,I’m just wondering if anyone is able to help. Strava has logged my run at 22:52 however it says it’s my third best 5k at 24 minutes+ which makes no sense. I’ve never seen this before, and wondered if anyone else had?thank you in advance   

Hello Strava team, I hope this message finds you well. My name is Marcos and I have recently been experiencing difficulties while using the Strava API, specifically with the OAuth authentication process. The code I have been using up until now is as follows: curl -X POST https://www.strava.com/api/v3/oauth/token -d client_id=ReplaceWithClientID -d client_secret=ReplaceWithClientSecret -d grant_type=refresh_token -d refresh_token=ReplaceWithRefreshToken Unfortunately, it seems that this code is no longer working and I am having trouble obtaining the code parameter required for some requests. Furthermore, after checking the documentation page, I noticed that the information does not appear to be up-to-date. I would like to request your assistance in resolving this issue and, if possible, ask for an update to the documentation. This would be extremely helpful for me and other developers who use the Strava API. Thank you in advance for your attention and I eagerly await your guidance. Best

Phone: OnePlus Nord EU, latest updates (Android 12)Strava App is installed from the US Play Store, version: 304.7The app crashes upon start. I tried clearing the cache, then clearing the data. I also force closed the app, manually granted all permissions listed and checked off the permission removal switch of Android for the app. Notifications are enabled.Since I develop mobile apps on the sideline (full stack engineer by day), here is a crash in the LogCat:FATAL EXCEPTION: mainProcess: com.strava, PID: 19464java.lang.VerifyError: Verifier rejected class wo.b: java.util.ArrayList wo.b.b(int[]) failed to verify: java.util.ArrayList wo.b.b(int[]): [0x2] register v5 has type Precise Reference: int[] but expected Integer (declaration of 'wo.b' appears in /data/app/~~fE5W-2zgiREc9O8kTVwrqw==/com.strava-7dbUSga14tj9ByV9K1DkhQ==/base.apk!classes4.dex)at ii.d4.u5(ProGuard:1)at ii.d4.L4(ProGuard:35)at ii.d4.Y2(ProGuard:1)at com.strava.StravaApplication.onCreate(ProGuard:59)at android.app.Instru

Hi,I have added the stava app to my Apple watch but for some reason, it does not show the swim logo when I want to use it for a swim. It has outdoor run, outdoor bike, outdoor walk indoor of each of those three, hike, nordic ski, and workout. how can I put swim onto it?

Hi. on a slow lap my average wattage is much too high. how is this possible? i entered my weight 88kg and ftp 330 on zwift. i don't have power meters on my bike and i use a garmin explore hope someone can help me    

I've been using Outdooractive (formerly ViewRanger) for several years now. I decided to sign up for Strava to check it out. It looks like it might be a better option for what I need but I'm having a little problem moving over data.I exported all my "tracks" from Outdooractive to GPX files as well as FIT files. This was a pain to do one by one, but it's done. However, when I try to import them into Strava, it doesn't bring over the title for each, which is pretty important to me. If I open one of the GPX files in Notepad++, it correctly shows the name of the track within the <name> and </name> element tags that are within the <trk> and </trk>. But it doesn't bring them over into Strava's activity for the title - instead, it just defaults to things like "Afternoon Run."Is that expected behavior? I don't want to manually have to change all of these in Strava. Can I make changes to the GPX files before importing them into Strava so it'll carry over the names of

Bonjour, Comment puis-je faire pour publier des activités? Merci pour vos réponses.  le Balinais          

Hi — I have a v weird glitch happening. I have segment audio notifications on so when I’m running I get the notice of half Km / times. That works fine. But after I have finished running, hours later, when the app is actually closed, I get random announcements of completing half a Km and a random time. Loudly on my phone.  I am not moving, I properly finished and uploaded my previous workout and the app is closed. Last night ut did it 9 hours after my run while I was in a play and my phone/ watch were in theatre mode. Any ideas?