Ask & Troubleshoot

Hi,From what I've read you are using Mapbox as the company to provide mapping and they are using OSM for surface types. I would like to ask you how often do you update your surface types in Strava Routes? I'm asking because I wonder if it's worth editing surfaces in my neighborhood so it's visible for everyone in Strava Routes. Sometimes it's quite annyoing when drawing a route, riding it and after that someones says that you could go nicer path somewhere because it is smooth tarmac and on the Routes it was marked as dirt..Cheers,Filip

I've already contacted Strava support about this issue but got nowhere.The the past couple of months the app (android , and yes already uninstalled and reinstalled and still have same issue) randomly will not save map type or commute tag, it will just save as a standard ride.So this morning whilst saving my commute ride I notice is I choose ride as commute and then set map type the app removes commute option, so I then reset ride as commute but app then removed map type choice?? Anyone else having this issue? Tom 

 Hello,I have a problem with my subscription.I currently have 2 subscriptions and I would like to cancel the one without the trial period and get my money back at the same time. I took out the subscription with the trial period first, but it didn't work, so I had to do it a 2nd time.In addition, I opened ticket #2693699 which was closed without any response.Please solve this problem

My phone app says my fitness is 63; my PC says it's 56. I not as interested in the absolute numbers (just the trends), I'm just surprised they don't match.On my PC the data goes back to Jan 2016 but the phone only displays back two years. Even at two years ago, the fitness numbers are different. In 2016, I was simply riding and had no power meter or smart trainer. Starting in Nov 2017, I had a smart trainer and in May this year I bought power meters. I've been using a HRM the entire time.I do understand the smart trainer and power meters will make a difference - measuring real power output vs. estimated numbers. But shouldn't this all be consistent across the two platforms?

Hi, could you please include a barefoot shoe brand in the list.  The website link for the shoe is below.https://andune.in/collections/men?sort_by=best-selling&filter.v.availability=1&filter.v.price.gte=&filter.v.price.lte= Thank you.

I wonder why any segments with the slightest negative grade does not work on live segments? I understand steep segments for safety, but I like to bike several segments that are quite long but with 0-5% negative grade. They are a bit up and down, but no steep or dangerous parts. None of these work with live segments because of the descent, but I can't understand why. I believe it used to work a while ago. 

Tengo una pulsera marca oppo y NO podido sincronizarla con la aplicación stava???? TRANSLATION: I have an oppo brand bracelet and I could NOT synchronize with the stava application????

Hi please how can I verify my strava account and thank you very much 

Hi i cannot see my or anyone elses maps on strava please can you help thanks  

Most of the information on my mobile feed started not to show since 1 or 2 months. Distance, pace, elevation gain, achievements, description areas dont show on my phone which has full HD resolution but these fields are visible perfectly on my WQHD resolution phone. This problem started to occure after an update 1 or 2 months ago. Before that i had no issue with these fields on FHD display phone. Attached is the 2 different screen shots taken from my 2 different devices.   

Hey,Strava has always traditionally been focused on Cyclists, but more and more features are coming out for additional sports. I would like Strava to better support Multi sport, in both activities and athletes stats/data.One way I would like to see this done is allowing the user to set HR Zones per sport type. Currently its a one size fits all which does not fit for athletes who cycle and run.Having this support will also allow Strava to give much better relative effort data. An athlete  might make a habit of going on 2 hour cycle rides Strava sees this athlete can perform for 2 hours, but it doesn't care which sport. On another day the Athlete may go for a 20min run which exhausts them much more than the regular ride they do. But Strava doesn't care, Strava sees they have only done 16% of the work they typically do, so it marks it as a low effort, something it was not. I can't say for sure this is the way Strava works, but this is based on my own

In the Kinomap application, I cycle on indoor custom routes. I configure the routes on https://gpx.studio/ and then export and import the GPX files into Kinomap. In Strava, when I add the Indoor Cycling tag to an activity, the Elevation disappears. Why does this happen? I've noticed that there are many discussions for and against Elevation, and I'll provide an example to contribute to this controversy.In 30 minutes, I can cover 10km with 400m of elevation, and still in 30 minutes, I can cover 20km with only 10m of elevation.

When importing GPX file in strava.com/routes/new, activity is always changed as "cycling". So when I want to import GPX files for my trails, as they are produced by event organizers, the trace is modified by Strava to follow other ways. That's very problematic to prepare my trails. Does anywone have the same issue ? Any idea to solve it ?Thanks ! 

This activity was started at 10:12 and ended at 10:18 and the result was uploaded at 10:22 via API to Strava. How can I achieve that 10:12 is displayed on the Strava-Website instead of 10:22? start_date and start_date_local are set.

Trying to set up a web page for my sister-in-law, using my own python code and web page as a template.I can get her stats ok, but I get a 401 error returned when I try to get her activities. At the bottom of this message is what I get returned when I try to get her last five activities (I have replaced the Bearer code with **bleep**).I have her client_id, client_secret, refresh_token, access_token, athelete_id, grant_type, (authorization code) and the corrected paths for her stats file, auth file and activities file in a .env file and have double, triple and quadruple checked them for accuracy- what am I missing?I don't understand why stats works, but activities doesn't. My own running web page is here-https://vk7krj.com/running.htmlThe stripped-down version with just the strava bits for Sue is here-https

Average power for the whole ride at the end of Power Curve is always lower than Average Power for the ride on the activity page.  Why is that?  Is it because Power Curve does not filter out stops?  Is there an option to filter out stops from the Power Curve like there is an option to exclude non-moving sections from the Average Power calculation?Thanks,Haris

The segment is this: https://www.strava.com/segments/19368887My efforts show for my stats for the segment (13) and for PRs, but when you click the Local Legends stats it shows only one female athlete as having completed the segment in the last 90 days and that person is showing only 2 efforts. I do not appear at all. I'm assuming other women have also completed this segment in the last 90 days as well. 

Hello,Lately my strava app doesn't show the names and details of the rides on the feed. It only shows the map and the date on my activity page and on the feed page some people's rides are only map and some others are normalDoes anyone else has the same issue?  I'm using android appIt only shows map and the date on my activity page and on the feed some people's rides are only map and some others are normal

Hi - could Strava add Scuba diving as an activity?

Hello!  I've used free version and now in 30 day trial, enjoying Strava as I prepare for the upcoming end-of-July 500 mile ride across Iowa, RAGBRAI.  I'm from USA, but the activity I'm seeing of other riders is from Brazil, Turkey, and Spain.  Surprised I do not see any from USA.  I've checked my profile and it looks okay.Any ideas?Thanks!

Hi everyone, recently I started receiving notifications for any post that might appear on any of the clubs I'm member of. This is super annoying as I now get many redundant notifications daily. I don't remember having this in the past, it feels like it started a few weeks ago.Is there any way to disable these kind of notifications? 

Can anyone please provide me a list of activity types for the GPX files?  The example below has a number 4... which, as its my GPX, means hiking.I thought it would line up with the FIT activity value but far from it, and by the looks of it, some activities like WheelChair and RollerSki arent even in FIT. <?xml version="1.0" encoding="UTF-8"?><gpx creator="StravaGPX iPhone" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.topografix.com/GPX/1/1

Today when giving kudo to one person in a group activity, all people got kudos from me. Nver seen this before today. OK. No problem. However, when other people posted the ride later in the day, and I tried to add a kudos to them, it would show the kudo, but then later delete some of the kudos (some from the original automatic kudos). Every time I refreshed it seems to kudo a different set of people. This is happening with a group activity that I participated in and one that I didn't. Desktop version.

Hi I have an issue with badly incorrect data due to a heart rate strap defect. Emailed support about four days ago and no response. Is there anyone here who can help? thanks 

In my app, athletes can connect their Strava, Garmin Connect and COROS accounts to, among other things, capture completed activities. So if they've connected both Strava and, say, Garmin, then when they complete workouts, we'll receive activity records from both accounts. Problem is we only want the workout to appear once in their calendars, and to accomplish this, I've used date/time and other logic to try to detect duplicates. But that isn't foolproof since start time, distance and completion time can all be different for the same workout.Is there anything available in the Activity record that would definitively say which device activity record it's associated with, or is there a more robust way to associate the two records? I see there's an external_id field, but sometimes it references a ping record, sometimes it references a FIT file, and sometimes it's empty. It used to contain the Garmin activity ID which directly referenced the ID in Garmin's record,