Ask & Troubleshoot

I have recently noticed an influx of previously unheard-of riders who have appeared in the Club I ride with.  I am not the administrator of the Club, but I thought I would ask the question anyway - "how has this happened, have any other clubs come across this glitch, and how do we remove them"?  They are also clogging up the Leaderboard!

Hello,I have some difficulty to really appreciate the Start Points feature on map because it’s misleading with real geographic points.For instanceI can see ‘Start Point to [summit name] with written below ‘x nb of routes’ but I can not see where is this ‘summit name’ which I am interested in.And it arrived that I used the start point location instead of the geographical destination point due to this confusion.If it may be difficult to ensure that associated geographical destination of a Start Point is displayed (such as straight dashed lines in between) I guess it could be possible to see the routes which are associated to those start points ?From my knowledge, I was not able to see them, but only the suggested routes corresponding to the active criteria. (following https://support.strava.com/hc/en-us/articles/4420443741453)Thanks in adv

I was looking for a hill segment that I wanted to try for the first time, and when I found it discovered that I was already recorded in Strava as having done it.  I looked at the route that I had supposedly done (on 22/05/2022) and it's one that I have never completed.  It does start and end a couple of miles from where I live, and there are some parts that I have done as recently as yesterday(!), but there are others which I don't know at all.  It feels very odd. Has this happened to anyone else?

Feature: Define the default equipment depending on the activity type.For instance: I use different running shoes when running on the treadmill/virtual run than when running outdoors.Also it would be great to have another rule to do the same based on distance of the activity     

My Wahoo elemnt bolt reads 18.3 Ave speed and Strava 18.2 Ave. This happens quite often on many of my rides at the moment. Why is this?

Currently I have the phone app looping around forever attempting to sync an activity, which possibly fails because it exactly overlaps a existing activity. Only one actual activity was recorded today. See below.Reviewing the details of the pending activity:

Hi, is there a possibility to switch all stored routes from private to public? Does anyone now how to do. To edit a route and switch while store the changes is well known, but not possible for more than 250 routes.

Hi,I'm a long time user of Strava. But lately a missing hiker have been missing in my nearby area.And few questions remain about what could have been done, with the use of the community.Discussions and community process over rescue are not easy, and quite often spread over many facebook group/forum and apps. And when I believe it is important to leave the professional do the job.Sometimes after few days, lack of budget for the rescue, and or other reasons.The search stop. What remain most of the time is to find the body of the missing person, to help the family. My question for Strava:Is there any way that the search of a area can be done with multiple user, using a heat map to know the covered ground of specific hickers or the community, get access to photo and or any data who could help save lifes? Latest informations seems to have people sharing tracks on Gaia, but nothing easy or simple like t

A little while ago Strava added the classification of "CR" for bike leaderboards (and presumably for other Activity types) in addition to KOM and QOM.  So we have CR for the fastest ever performance, KOM for fastest male and QOM for fastest female.  When I am displaced from a leaderboard I usually get a message of the form "...You just lost your KOM on Strava Segment by x seconds".  Yesterday's message was "...You just lost your CR on Strava Segment by 2 seconds" and when I look at the Segment it shows another person has the CR and I still have the KOM (2 seconds slower) - this is fine and would simply mean the other person hasn't declared themselves to be male.  However, if I filter the leaderboard to show men only it shows the other person first and I am second.How can someone be top of the "men only" leaderboard but an inferior performance (mine) has the KOM ?Did I misunderstand something or do I need to raise a ticket with the support team ?

I have athletes showing up in my feed that I did not ask to follow and I do not know. This started about 3 days ago. I did not make any changes to my settings and am unfollowing each one as I see them, but is this a bug? Was there an update I missed?

Hi there - I was able to publish posts but having tried today after putting in my content the 'publish post' button isn't live which is really odd. Can anyone help me please? Thanks, Shona

I'm participating in a group challenge setup through my company, but have a query regarding what constitutes the challenge being complete, e.g.Rowing target :1500km, challenge end date 12 SeptIn the above scenario, if the distance target is hit before the end date, does that 'close' the challenge from further user input, or will the challenge still accept entries until the challenge end date?If this is covered in a post somewhere, I apologise for the repeat question, but I've not been able to find anything definitive Thanks Tom

How do I change this to share my routes in Miles only?

*First, the following screenshots are in German, hope this won't be a big issue.*When I recevie Kudos or a close friend (marked as favorit) uploads a new activity I am notified by a push nofification on my mobile.When I tap on this message I am directed to the corresponding activity and I can check my Kudos or I can leave Kudos and/or comments on my friends activity. So far so good.But why does the bell (upper right) and the home icon (lower left) still show this number?Why do I have to navigate to the notification list and back again to get rid of the number even though I've already been taken to the activity in question via the push notification?Am I missing something or could a review of this workflow be possible?CheersUli

after the update from august 9th the button '3 more suggestions' is removed from the routes creator on the mobile app.why did strava removed this?Now you only get 3 options to choose out of.please bring back this button or give the user more options/routes to choose of.

It's all in the title. I am specific but in general available activity types and flags should be reviewed. I am sure that it's an easy update 😉 😉

When I climb at the gym, strava records elevation gain up, and down, so I always leave with zero 0ft. Is there a setting I need to change to only record what I climbed up, and not what I roped or jumped down?

Good afternoon, It would be convenient to have a "maybe" option once a Ride or an event has been created. This would benefit the group community as it would signal who will be joining a ride and who might also be interested in joining.  I appreciate your consideration, Julien Dion

Currently an activity is shown as a uniform orange line on a map. I think it could be cool/useful to color this line on the map with a color that encodes the pace at which someone moved at each point of the activity. Eg blue = slower, orange = fasterthis would basically integrate the “pace analysis” of an activity into the map plot, and could also show some interesting correlations, like whether or not any faster/slower splits might be due to certain types of terrain.This idea could be extended into the global heat map, besides popularity it might be interesting to show relative pace differences of activities over all segments. This could be a good indicator of wether or not it’s a good place to run when building a route. If most people slows down over a certain stretch of road, odds are the terrain isn’t great there.

Is there any way to filter activities included in the global heatmap in Android app ? This would be useful as when I'm riding a bike I don't want to see ski trails.Also should the personal heat map be working in Andoroid app ? Currently it says that "Your heatmap isn't available yet. Your heatmap will generate automatically after you upload at least one GPS-based activity". I sure have upload a lot of GPS-based activities ...

I think it would be really cool to see my map with a feature to "turn on all runs" and see just how much of my area I have covered. It would encourage me to try new roads and get my town to "100% completion". Strava could even have challenges of "color in this town" or "team red vs team blue" to see who can color more in a day or a week. 

Me gustaría saber si tengo suscripción cuantas personas puedo agregar a un reto.

I achieved a gran fondo cycling on https://www.strava.com/activities/7628874558 but I do not appear to be recognised for it as completed this month with the GF badge..Is it because of privacy restrictions? Or? I can understand partner challenges not working for privacy restrictions, but for standard strava ones seems odd... 

I am glad the issue with 3D mapping was fixed rapidly, however, live tracking/mapping is still faulty: The 2D map has only one scale for tracking. If you pinch to zoom out the blue dot stops scrolling and the map has to be constantly repositioned. Pressing the crosshairs will centre and scroll, but immediately rescales to fully zoomed in, i.e. the map should scroll with the scale I've selected.

I downloaded Strava with one intention. To beat my brothers time to hike up Ben Nevis. I Paid the annual subscription and I drove to Scotland. My brother and I had walked up a few weeks before that and ranked 5th fastest without really pushing. So we decided to come back and try again, but this time we would walk our own walk and see who could go up fastest. I beat my brother and was sat waiting for him at the top for 3 minutes. Somehow, Strava did not record it. It clearly shows my route and the time, but doesn't match it up to other people. I followed the same path as my brother and I had walked last time. My brother followed the same path as me (only a few minutes behind) and he was recognised! I don't know why this has not worked but its very annoying. I am not walking up again to prove my point, its a 6 hour drive away. If I bought a smartwatch just for that walk and it didn't work, I could get a refund. This is a simple consumer rights issue.