Ask & Troubleshoot

Unsure if this is available in WearOS 3 as I haven't received the update yet. But in the current version, it would be very handy to link the HR to an external monitor (chest straps/forearm straps) as getting HR reads from the watch (wrist) is inaccurate in many devices and the problem worsens as the intervals shorten  

When trying to modify a route (enlarge it, drag the route to a larger or smaller area,..), the route also changes at points where I did not apply a modification. Are you able to 'freeze' a certain part of a route and only change where you want to change? Thx, Bruno

Just curious what you're using and why you like it ... I have the Apple Watch 6. It's cool. Nothing to rave about. I mainly track strength training, HIIT, walks and hikes. Only been swimming with it a few times. It pairs nicely with the Apple Health app. However, I don't use the Strava app on the watch. I like the way the Apple fitness options sync with Strava and doing a manual import vs auto. Just me.  

There's a limit to the number of new segments I can create in any 24-hour period.  I know this because I like to create identical segments from routes when I'm out on my e-bike to compare how I did against my road bike over the same segment. If a route has a lot of segments I have to create the new e-bike ones over several days (which is fine). I usually get a message that says something like "You've created too many segments. Try again in xx hours".  The time varies. Sometimes it less than 24 hours. Sometimes it's more. I've never figured out why.However, today when I went to create some segments the message I got was "You have created too many segments - try again later".I haven't created any in a good few weeks.  I've tried several times through today and I get the same message. Why am I getting this message now and what's behind this restriction anyway?Malcolm

I am under impression that upon upload from external devices Strava discards any speed data and then rebuilds from distance distance changes over time. As a result the running pace graph looks much more noisy and spiky than pace graph for the same activity in e.g. Garmin Connect. I'd say that in general it is very hard to use Strava pace graph for any kind of analysis - it is just too noisy to see any trends. Perhaps Strava should either be applying some smoothing or, when available, just use the original speed/pace data from the device. Many modern devices fuse the running pace data from both GPS and accelerometer which makes it way more stable than GPS based pace alone, and Strava should try to preserve that.  

I hiked around a lake, and had a swim in the middle. I recorded it as one activity. Once uploaded, I wanted to edit it to save as two activities - one complete Hike, and one Swim. In order to do this Iused the activity split tool (into 3)download GPX for activities 1 & 3did some GPX file manipulation to get a combined Hike GPX file (using original activities 1 & 3)deleted the 2 original Hike pieces (i.e. original activities 1 & 3)cropped the original Swim piece (i.e. original activity 2)attempted to upload the new Hike (i.e. merged original activities 1 & 3)However, it wasn't allowed. Your checking of the GPX file I was uploading said it was identical to the original Swim activity that had been uploaded. This is despite the fact that due to cropping, there was no overlap between the 2 files. This suggests that despite the splitting and the cropping, the "identical check" uses pre-split and/or pre-crop information. Which is obviously a bug (that presumably has a simple f

Custom heart rate zones are a subscriber benefit but it seems like they muck with relative effort calculations. They end up super wonky compared to default scores. Have you had any experience with this? Could you test it and get back to me?

Hello. I can upload photo and vidéo to my activities using wifi. But when I am using 4g mobile data, it is not working. It keep turning without uploading or progressing. Once I turn on wifi it works fine.Has anyone the same issue?

Hi all,I'm new here, and as a Subscrition holder I get great additional features and choices to use.  As an older cyclist and one who has been riding for decades, Strava has been very helpful in keeping me motivated, and also helped me become a better rider.  I hope it's helping you too.  I have regular discussions with friends about features like KOMs and Local Legends.  We share opinions about these two features (among others) and I hope that here, I can solicit more thoughts and ideas from you, and even someone from Strava monitoring these posts.1) Do you feel there is merit to LL, and if so how?  Does it allow more people to feel included and rewarded by a wreath?  Or can it be just a matter of riding more in your neighborhood?2) This may be a bit controversial, but with KOM/QOM we all know it's origin is King of the Mountain.  Originally awarded on climbs ranking from 4,3,2,1, and HC.  Yet so many KOMs are for tiny flat segments that dont ta

I want to use Strava for rides (mtn/gravel) that maintain fitness and pace. The app mostly promotes improving route/segment time. I want to stay motivated and achieve appropriate goals. I just don't want those goals to be focused on improvements in speed. Trying to go faster seems to invite injury plus at my age (mid-50s), I don't give a pop about winning.I'd appreciate thoughts on how to set goals or establish training plans that focus on hitting "average" pace/time not KOM/QOM/PR. Also, I ride the same routes on mtn and gravel bike. I'd like to distinguish average pace/time on each bike because the gravel bike is quicker.

Strava maps and routes are great and help we in planning my rides, runs and hikes.Great also that there are now more categories (i.e. Ride, Run, Walk, Trail Run, Gravel Ride, Mountain Bike)2 features are missing for me to manage My Routes:1. A capability to change the category from one to another - Sometimes one recorded the route under the wrong category. Now with the new categories, I would like to recategorize My Routes accordingly.2. Please allow sorting and searching within My Routes, so that it becomes easier to find the required route among the many others.If there are any workarounds at the moment, would appreciate guidance. Otherwise, hope above could be added to the already great functionality of Strava   

This feature was working fine for years, but after I retired a few shoes and now have only a single default pair my mileage isn't getting added to them. I've tried resetting stats but it doesn't work. Is there anything else I can try?

How would one go about changing the club leaderboard stats view. By default, in the app, it shows all athletes and time.I would like for it to show distance on the leaderboard, and "total club distance" on the main club page instead.

India has new regulations towards credit card information storage and processing. Strava payments are not compatible with those regulations and my renewals are being declined. Is there an update to the payments feature that is going to fix this?

Hi Guys, have just found and joined the Climbfinder website, which is well worth using and exploring, I was very sorry to see however that Strava currently does not sync with Climbfinder. The team at Climbfinder tell me this is because Strava are currently developing their own feature or version of this, does anyone know anything?

The ability to extract part of an activity, rather than a full split, would be useful. My use case is I hiked around a lake, and had a swim half way through. I wanted to save the entire Hike as one activity, with the Swim as another. This is currently achievable, but it's long - split the activity, crop the middle activity, download all 3 files, use a text editor to piece gpx files 1 & 3 together, delete all 3 activities, upload the 2 new gpx files.This could be made much easier by enhancing your current Activity Split tool.

The integration with Garmin is probably my most used, clocking in at 5-6 times per week, followed by the Concept2 ERGdata app. One commonality I've noticed is that STRAVA will shave a very small amount of distance off a recorded run or row, but more frequently on runs, and it's not much - less than a tenth of a mile.  But it's so prevalent that the folks in my run clubs have just defaulted to "rounding up for STRAVA".  It's quite an agonizing thing to race a half marathon, stop at 13.1 miles on the nose, only to have STRAVA record it as 13.09.

For a long time it has felt that KOM's are past their sell by date, particularly when group rides and pro riders are all taken as equal. The segment legends  helped show another way but it feels more can be done. As an educator i'm always interested in rewarding improvement rather than clumsy top marks. Strava should trial other  grading criteria related to improvement - e.g best percentage improvement this month on a segment, consistency ratings/ improvements, increase in weekly distance, improvement in longest ride etc. So not absolute numbers but rather % improvement. The data exists, so use it more inclusively. 

Can't edit/move a waypoint on Strava desktop.OK, I'm trying to move a waypoint to a different road. Well, not a waypoint per se, it's just a route, there are no waypoints at this point. If i click and drag on the route, it updates to the new route -  but then as soon as I release, it jumps back to what it was ... though now with a new waypoint where I grabbed it.Not the only one reporting this. (On a Macbook Pro, regardless of the browser.)

Under segments compare there's the choice to see times and ranks against a filter of age, followers and the like and there's a today filter which is really useful for seeing how you and your buddies did on a section, however, it would be HUGELY useful if there was a filter by date option even if you could select a specific date going only back a few days. Ideally we could be able to select an unlimited date range for eg. The weekend of *>*The other thing I'd like to have is a 'time of day started' from a given point or segment start. Limited use cases I grant you but it can come in handy to determine how far you were behind a group and how much time you gained or lost by the end by looking at a segment at, or near the start and end of the group ride whilst ignoring an individual's ride to start and ride home. This is mainly for hare/hound kind of rides which are becoming increasingly popular here.

Hello all 👋 We often see unique and interesting examples of how athletes are using Strava data. It is usually related to segments or clubs, and it gets super creative! For example, Strava Segments are a fun way to compete against yourself and/or others. We've heard that our community has gotten creative and used segments to power new experiences, games, or competitions within their local networks.  Have you ever used Strava Segments (or any other Strava feature) differently? If so, tell us how - we would love to know more! 📢  

Hi,It'd be great if the route builder could show average percent grade for the current route.I can mainly see this being used for seeing the grades of hills when looking for areas to run hills on and trying to find a certain grade of hill i.e. 3%, 4%, 5% etc. 

When you view your lap times, it would be nice to have a column with the cumulative time of that split and perhaps some other stats would be good (eg cadence or avg HR for that split) 

Allow us to exclude activities from best efforts without needing to delete or trim the activity. Very useful if you get a GPS glitch midwayShow current year best efforts, most of us can't match let alone beat our younger self

 I’d love to know how the trail network map areas are created / generated and if they’re curated at all.The example in the screen capture shows a cluster of trails at “South Hills Preserve”, which everyone locally knows as “Hulda Crooks” because that’s the name of the park where the main parking lot is located. But as a trail network area on the Map, it appears to be labelled “TWH”, which is coincidentally actually the acronym of a group that meets there weekly for a run (a great group of awesome trail runners). But it’s not technically the name of the trail location, which could lead to some confusion?