Ask & Troubleshoot

Did the developer think, when they released a feature, which allows to automatically hide the start- and end-point of a ride, that maybe, just MAYBE, that should NOT be applied to VIRTUAL rides?I can imagine, that someone does not want to bother setting up geo-zones of privacy, and they want to use the new feature (that is automatically enabled btw) for their IRL rides, that they do not want to have to edit each VIRTUAL ride? (especially in a clumsy way, where the start- and end-point have to be edited via separate sliders, instead of the UI providing a simple button, which disables hiding of anything, if people do not want to use the feature on that ride .. if it really "has to" be done manually for every VIRTUAL ride)Let's be honest - I do not care the slightest, if everyone knows, that I did a VIRTUAL ride in Spain, Chile, or Australia .. and I strongly doubt, that ANYONE does.

A recent change to user profile of the web version presents a column heading indicating "Total efforts", but the data being shown is the number of members who have traversed the segment.  As a member may cross the segment numerous times, these are two different values... number of people and number of attempts.  Can this be corrected?   Either the heading or the data in the field. Thanks...   

Hi. I would like to keep the analysis (altitude, speed, cadence, power and power fields) visible for an upcoming cycling activity and only turn the map (i.e. the location of the activity) invisible. Is this possible? I tried this on a test basis with a friend. After he turned off the full map on map visibility, the "show analysis" function was also gone.It would be great if there was a solution for this. Thanks!

Currently the create event webhook contains a field event_time. Adding another field with the start time of the workout would make it possible to check whether the application has received the workout from another source (e. g. garmin) already. That would allow developers to further save api calls to get the activity.

The price increase in google play cannot be confirmed. As soon as the pop-up dialog "confirm identity" appears, nothing else happens. Tried with multiple browsers (chrome, firefox, edge, opera) and devices (Windows PC and Android).

I’m using the Strava api’s and having the free subscription, I need to calculate the burned calories of the activity/sport I’m doing,But I didn’t find any api to fetch all the sports/activities, do anyone suggest any api where I can give the activity name/ sport name like running, swimming, HIIT etc with the time duration and in response it can provide the burned calories in the time period.

why aren't the segments of MTB and eMTB not the same? it's easy, just create 2 different rankings for each segment, one for MTB and one for eMTB. me and my friends who switched to eMTB, we realized that there are very few segments marked for eMTB, less than 10% compared to those for MTB.

Here at Strava, we’ve put years of effort into making Strava the ideal home for your athletic life. Whether you use it to track your progress, keep in touch with your friends, or find motivation and new adventures, there’s something for everyone.  As you can imagine, housing all of your athletic endeavors is no small feat. Over the years we’ve created a feature-rich platform on both web and mobile enabling you to unlock your potential while staying authentically you. In other words, our platform has a lot of tools and capabilities!  We’ve created Strava Features Chat to connect you with one another to discuss everything Strava. Whether you have feedback on something old or new, or whether you would like to just ask questions about the product, you can do it here. As a compliment to this space, we’ve compiled

Does anyone know how to access photos during route creation? For example I am working on a new trail run route and I can see photo icons on the map. But there doesn't seem to be a way to click the photo to see it. If I click (or cmd click or ctrl click) it adds the photo location to my route.Seems like I am missing something simple - these photos would help me with navigating the planned route.

Hi those interested and knowing.I've only recently realised that "auto excluded efforts" is a thing since around March 2022. I thought it was bad gps data when some of my efforts went missing but retrospectively many were auto axed.Today I did a really hard effort following another bro going downhill and almost broke my PR for a short downhill segment, also a record I've been trying to beat every chance i get and consistently hitting the same times.There are others who went the same speed on the day but as far as i can see they don't have estimated watts whereas mine is estimated at 1200W max, i don't have a powermeter and obviously sitting behind a rider makes going faster easier so i question this metric and how strava calculations got there. I use a Garmin products, Edge 130, cadence and wheelspeed sensors.I'd like to know on what basis and which rules these excluded efforts are calculated?!The segment has an obviously b

This is a privacy concern (hence Apple prompts to allow / disallow access). But why is Strava trying to access my local network at all? There's no reason for it to be rooting around my WiFi.  Have Strava maybe accidentally used third party code which is maybe a bit malicious? 

If I want to record an cycling activity on my iPhone I tap on the 'record' symbol. Since the last update the default activity is set to 'running'. Then I have to manually change it to 'cycling'. This is irritating me and I wonder if there is a setting where I can change the default to 'cycling'?Thanks!

Dear Moderators and Forum Readers, We are using the Strava API since years in our product. We are utilizing the detailed activity streams as well. In the API reference the structure of the response of activity streams are described in good detail, however there is nothing said on how the data shall be interpreted (e.g. an entry in the ,,velocity_smooth'' is 1.0m/s what does it mean, is it the actual speed on a given time or an average of a longer time period?...). We see a lot of various ,,formats'' for these streams: for some users and activities, there is a data record for each second, in some cases, we have records for every few seconds. We can see also sparse formats, with only a few record for the entire activity, or even having data records for every second, except a few, large periods without any data record. This makes implementing a general solution for i

I've been running into this very problem and now have 22 unsynced activities that never seem to sync. I tried clicking on the unsynced activities banner to open that export page pictured above, but it just flashes like it's trying to open a menu and then closes it directly again; so I can't get to the export. I've tried restarting my phone, but that didn't change anything. Interestingly it seems to sync "runs" just fine, but "rides" on the bicycle appear to be the ones that it won't sync. I'm on version 297.8 (1229074) which appears to be the latest version and I'm on Android 11 on Pixel 2. Is there a fix in the works for this? I'm not sure if I should cut my losses and try reinstalling the Strava app (losing those 22 activities) or if there's any hope this will be resolved at some point so they can sync? Is there anything else to try? Thanks for the help!

I recently purchased an Apple Watch (yay for me). Unfortunately, it seems to have “broken” things.  Prior to the Watch, all workouts recorded in Strava, be they native Strava recordings of runs, or cycling workouts (indoor and outdoor) reported from TrainerRoad or Wahoo were all synched back to the Health app in Apple.  Since I purchased and set up the Apple Watch, the Apple Health app is not receiving ANY workouts from Strava, even those recorded in the Strava App for the Watch. I’ve tried deleting and reinstalling Strava on the phone, rebooting, and all of the steps here (https://support.strava.com/hc/en-us/articles/216917527-Health-App-and-Strava).  I’ve a ticket open with the help desk, but have not heard back yet. Closely related, would love the Action Button on my Ultra to be able to launch Strava.

On my Garmin Forerunner 255 I have renamed my HIIT activities as CrossFit but when automatically imported into Strava they are listed incorrectly as a Workout rather than CrossFit.  I would like a feature to be able to say I wish these imported correctly to Strava as type CrossFit rather than workout.

Hello, we are developing a Digital Social Platform dedicated to Sports Events. We would like that our users could import their Strava friends, just like Strava does with Facebook. However, it seems that Strava API doesn't support this feature. Is that true? Thanks in advance

Hi,I'm looking to use the Strava API to collect a large dataset on individuals who run. Is there a way I can list (or is there some public database) of athletes whose profiles are set to public? I'd then simply call "get athlete stats". I'd like to query through this list of individuals to create a dataset.

Hello everyone My name is Ionut, I'm a Qlik Developer, and I want to create an app with my data in this reporting tool. I created my connection, because I have a dedicate connector.  I can see one table with my data like this  But when I will try to access another table, I can't, and I need my gear ID, or club ID, or Segment ID etc, to access other tables &n

I am wondering if KOM segments are or can be part of the bulk export? I recently did a bulk export and I see a CSV file called "local_legend_segments.csv", but no KOM equivalent. Perhaps I am missing it. Thank you for any insight. 

Hello,I wanted to ask about your experience with the heart rate zone settings. I have a Strava Relative Effort data field uploaded to my Garmin watch so I know the running value as I run. In my watch, I have the zone set in the strava data field, just like in garmin. Directly in Strava, if I leave the zones Based on max heart, the values after the activity plus minus match. If I set Custom herat rate zones in Strava, the values are almost half as low after the activity (in my watch, the relative effort shows, for example, 79, and after uploading the activity to the diet, I have a relative effort of only 45, for example).Thank you

In Strava terms, what constitutes a "Workout?" This is listed as one of the acceptable activity types for this month's "Indoor Workout Challenge," and just wondering what counts. Evidently an indoor ride does not 😕😕

Like for instance, if I want to know how many Ks i hiked in 2017? Or how many hours I ran in july 2018?

I just switched from Suunto, and I miss the function that you can see everyones heatmaps. Meaning that you can always discover popular routes in an area. It would also be nice if you can click on the individual track of your personal heatmap to see that specific activity.

 Hello everyone!I created an application that creates 3D animations based on Strava activity. I wanted to effectively show those activities that take place in mountainous terrain, e.g. mountain biliking or hiking.  Created animations can be shared on social media. Sample video: https://youtube.com/shorts/RnOG_VV2rb0?feature=shareI would love to have your feedback on the application so I can make it even better for everyone. 🙏Known issues: - share button doesn’t work on some platforms (Firefox, chrome on macOS; It should work on mobile device