Strava Features Chat

Hi there, I am currently unable to access my heatmap - is there an issue at the moment for anyone else?

I recorded my 8 Km run via Strava app on iwatch series 8 this afternoon and the activity wasn't uploading to strava.Please help. 

For several weeks, strava has been displaying my current speed and above my average speed during my activities. Someone knows how to reset the average speed ?

Why when I swim in the sea, does it not put a map on my activity. Sometimes it does, other times it doesn’t. I have gps and my phone is alway with me too

It's 2022 and most apps have Dark Mode nowadays. I know, it's weird to use Strava when not working out... But looking at the segments the night before to plan out the next run is a thing. Please make us literally lose less sleep when doing this, or when recording an activity in the evening. This has consistently been the top request on reddit.com/r/strava Thanks

I'm using an indoor rower and want to enter the number of metres I've done in 10 minutes. I add a manual activity, choose "rowing", but the distance only gives me the option for miles or km. If I use km it only goes to one decimal place, which is no good if I've done 2053m. It's fine on the desktop version (I can do miles, km, metres or yards), but is it possible to do it on the app?

Up until recently I could fire off kudos to all the people I follow by clicking a button near the top right (online). When I click it now, it says I have sent kudos to all but this is not the case. It might be an add on app that I have linked to Strava that allowed me to do this but I can’t seem to find out which. This is not to be confused with sending kudos to those who took part in the same activity as me as that works fine.Any suggestions please?

This morning we did a tour in Belgian Ardennes with our Cycling club.We did a 8 K long climb from La Roche to Samrėe.After syncing, I remarked that on some segments on this climb, I have no result, on others I have results. It's like I didn't passed this segment. This is bizarre 🤔 🤔.What could be a solution for this problem?Thanks for your imput.Patrick - Belgium

Hi thereStrava is awesome - nothing to add to that.However, I have certain security and privacy concerns with regards to the combination of location information (track) and the timing of said recorded track. The location information is an integral part of Strava and I feel that security and privacy concerns are appropriately addressed. I struggle with the time stamp of the activity though. Everybody who has access to my activity can see WHEN I move WHERE. Many people tend to do the favorite routes they do at similar times of the day (before work, lunch time, after work, etc.). It would be awesome to not just have a privacy filter around the start and end location of a run, but also around the start time. For example: no exact time stamp but only the date.In short: remove the threat that runner X is passing by the dark corner of the park every evening at 8:42 pm.Thank you. Happy to hear other voices on the topic.

There are many different activities that can be recorded on Strava but I've taken up Archery and cannot see that on the list provided.Is there any way this can be added or maybe and 'other' activity button so that you can enter what you have done manually. Thanks.

When I ride, it is almost always as a commuter.How can I set Strava so the default "Type of Ride" is "Commute" so I don't need to select it each time I ride?I searched for 'default "Type of Ride"' and couldn't find anything.

In the ride segment https://www.strava.com/segments/35185845?filter=overall the first place is an indoor ride https://www.strava.com/activities/4587913987How can such a thing be possible? From the look of the ride and its constant speed it really was indoor. Is that some glitch where a virtual ride was tagged wrongly?

I takes two tries when I edit an activity to change the map type.   Why?

I'm sure the new feature called best efforts is helpful to many users.  However, I am a para-athlete and am unable to run.  That being the case, I have no information showing in best efforts despite the fact that I workout with my handcycle 5-6 days a week. Is there any way to change what category the best efforts displays.

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I have seen friends and family that get a strava monthly recap email on the 5th of the next month that gives stats and info about what they did. I do not get this email and it’s not going to spam or anything. I checked email preferences and I have everything on. What can I do? 

Why don't gravel rides count towards the monthly cycling distance challenges???

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Hello, on all activities of mine and those of followers I now have white grid squares instead of photos of the actual activity.  I have logged in and out of strava app and in and out on my phone. is there a solution to this? Thanks! 

The acitivties that I record via my Strava app are not synced with the Strava website (only my bike ride of last week) the fitness activity and walking activities are not synced. This also causes troubles with the connection to Garmin.Does anyone know this problem and found a solution yet?

I had to reset my phone and i forgot my account to login. I found my monthly payment in my google account but when i try to log in its a new account? I would be happy if i get my old account back. All my activities or on that. 

In Strava Routeplanner (which STILL is not available on mobile..), there seems to be no way to temporarilly hide the planned route to see the features underneath. This needs to be added. This is almost standard practice by now if you look e.g. at Komoot or BRouter Web which both use "M" as a hotkey to temporarilly hide the route while the key is pressed.

Hi,From what I've read you are using Mapbox as the company to provide mapping and they are using OSM for surface types. I would like to ask you how often do you update your surface types in Strava Routes? I'm asking because I wonder if it's worth editing surfaces in my neighborhood so it's visible for everyone in Strava Routes. Sometimes it's quite annyoing when drawing a route, riding it and after that someones says that you could go nicer path somewhere because it is smooth tarmac and on the Routes it was marked as dirt..Cheers,Filip

I've already contacted Strava support about this issue but got nowhere.The the past couple of months the app (android , and yes already uninstalled and reinstalled and still have same issue) randomly will not save map type or commute tag, it will just save as a standard ride.So this morning whilst saving my commute ride I notice is I choose ride as commute and then set map type the app removes commute option, so I then reset ride as commute but app then removed map type choice?? Anyone else having this issue? Tom 

 Hello,I have a problem with my subscription.I currently have 2 subscriptions and I would like to cancel the one without the trial period and get my money back at the same time. I took out the subscription with the trial period first, but it didn't work, so I had to do it a 2nd time.In addition, I opened ticket #2693699 which was closed without any response.Please solve this problem