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Forum Posts

Updates To Our Idea Statuses

Hello! Since the Community Hub launched 2 years ago we’ve seen almost 2,000 ideas submitted to our Community Hub! Each and every one of these ideas have been read and reviewed by our team. We pay close attention to what is being voted on and the disc...

Scout by Moderator
  • 188 Views
  • 1 replies
  • 8 kudos

Welcome to the Hub - Aug. 2024 Edition

Happy August & welcome to the hub! The Community Hub is a space for our members to share ideas, ask questions, share product knowledge, get updates and so much more. If you’re new here, here are some posts to get you started: New to Community: Ready,...

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Scout by Moderator
  • 617 Views
  • 0 replies
  • 1 kudos

Apple Watch Complication

Hi, I just bought a new Apple Watch and when selecting the watch face was able to add a variety of “complications“ (micro buttons on the watch face to access other apps). Setting up I was able to choose Strava as a complication (micro button), but it...

Resolved! STRAVA Support Unresponsive

Hi,I deleted an activity in error. I submitted a request to have the activity restored. I received a confirmation PopUp that the email was sent. However, I was not assigned a ticket number and I cannot see a pending request. I resubmitted several tim...

TolaniW by Mt. Kenya
  • 200 Views
  • 1 replies
  • 0 kudos

Resolved! Account temporarily suspended

I tried to change my strava email account from apple id to gmail. But unfortunately, my account got temporarily suspended. What should I do to recover my account and continue the process of changing the email? Thank you.

dezabcd by Mt. Kenya
  • 501 Views
  • 1 replies
  • 0 kudos

Resolved! Media Error - Unable to Procees Photo

This is the first time I’m seeing this issue after choosing photos to include in my Strava post - red banner at the top says “Media Error” then when I click into the picture it says at the bottom “Unable to Process Photo - We were unable to resize an...

Delphae by Mt. Kenya
  • 300 Views
  • 2 replies
  • 1 kudos

Resolved! Locked out of my account

I am locked out of my account with all of my activities on and when I try to change password it keeps taking me to open a new account.I have deleted the new accounts I have opened but I know my old account is still active as my friends can see my act...

SKC by Mt. Kenya
  • 1200 Views
  • 7 replies
  • 0 kudos

Changes to Strava Group Challenges

Hello Community Members,  We want to update you on an upcoming change to the Group Challenge feature. Currently, Group Challenges can be created by subscribers and athletes with a free trial subscription. All other athletes will get three free challe...

Scout by Moderator
  • 673 Views
  • 2 replies
  • 0 kudos

Resolved! Reto / Challenge

Buenas tardes Hace alrededor de un mes, cree un perfil en instagram para los fans del desnivel + . Despues pense en crear un reto en strava y poner a todos/as los fans del desnivel + y hacer como una liga. Hoy me veo en el problema que solo puedo pon...

Blayo by Mt. Kenya
  • 799 Views
  • 3 replies
  • 0 kudos

Wisdom Wednesday - October 11th, 2023

Welcome back to Wisdom Wednesday! Every other Wednesday we'll drop a question in the Community Hub. You then have 9 days (that's until the following Friday) to showcase your Strava knowledge and answer the question. Question: How Do I Create a Group ...

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