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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Lecol points

Pocketrocket1
Mt. Kenya

Hi all, hope someone can help. 

Trying to join strava to my lecol account so that I can earn points for km. Sounds simple but it keeps telling me that I have already this account and to try revoke permission which I have? 

I do have 2 strava accounts (one of which is dead) when I try to delete the dead one it links up to my active account and I don't want to lose that. 

Any ideas? 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @Pocketrocket1, Thanks for reaching out. We're going to send this over to our Support team so they can look into your account and get this worked out. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Pocketrocket1
Mt. Kenya

Thanks Scout,

I'd really appreciate that. Like I say I don't mind losing the account in not using, but when I go to delete it I get notifications coming back through to my active one. Maybe why I have 2 replies? Thanks again. 

Scout
Moderator Moderator
Moderator

Hey @Pocketrocket1, Thanks for reaching out. We're going to send this over to our Support team so they can look into your account and get this worked out. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team