Activities not syncing

[Deano]

My Apple Watch has stopped syncing workouts. It was fine then only synced a piece of a workout (no map only distance data) and since then nothing. When I save it, it says uploaded, but it doesn’t appear in my workouts. I have tried everything and many emails from help, but they just keep getting closed and nothing gets done. It is really frustrating and I didn’t change any settings it just doesn’t work anymore. Anyone else having similar issues, or suggestions. I also uploaded some pictures recently, but they aren’t in my workout, but appeared in my mates. Surely there is a data issue here. Like I say Strava help and Twitter haven’t responded, maybe Strava community will know what to do. Thanks

[rsr_brian]

This same issue began for me as soon as I performed a "reset password" and established a new password for my account. I believe it had previously been associated with a Google login. I did this because I began logging into Strava from a desktop browser, as well as my iPhone and Apple Watch, which I'd not ever really done before. 

But as soon as I made that switch in the morning, I went out and did a run, and now I can't for the life of my to get the activity to sync from the watch. I get the message "To sync your activity, make sure your Apple Watch is connected to the network." (it is) - When I click the "Synch" button on that screen it just goes right back to the "Unsynced" page with the run still on it, not uploaded. 

I've tried the "force quit apps" on both the watch and my iPhone, and I've also power cycled both devices. Neither trick works. Same result: Activity will not sync.

This is seriously making me consider going back to my crappy (but reliable) old Garmin watch.

[rsr_brian]

@PaulaK  & @tcombs - The thing that finally got things working for me was brute-force updating everything: iOS, WatchOS, & Strava - and power-cycling everything relevant (phone, watch). Eventually things started syncing again and have consistently been doing so. I do about 3-4 activities/week and am currently marathon training, so if it wasn't working I'd certainly notice it 😅

Hope this is helpful!

[PaulaK]

Hi. I finally resolved by uninstalling and reinstalling the app in my watch. It was a pain as I lost some runs but at least it’s working now. Good luck with the marathon training. 

[PaulaK]

Hi. I’ve had exactly the same problem after I updated my password. I’ve tried going back to the old password. And tried the shutdown and restart but it’s not synching new workouts. Did you find a solution? 

[tcombs]

I'm having the exact same issues, rsr_brian.  Issues started for me after I logged into my account from a desktop.  The force quits haven't solved my issues, and my recent activities continue to be unsynced from my Apple Watch.  This issues has now happened multiple times over the past several days.  

[PaulaK]

The only thing that worked for me was to uninstall the app on my watch and reinstall. 

[Jane · Accepted solution]

Hello,

Thanks to everyone who posted about this and so sorry to hear about activities not syncing.  

Can you please try the following:

Force quit both the Strava watch app and the app on your mobile device.  

Press and hold the side button until the shutdown screen appears, and then press and hold the digital crown until the app closes. You must be in the app to force it to close.

Please let me know if that resolve the syncing issue.

[BradHN]

I've tried following these instructions and the activity doesn't sync.

Why doesn't the software team fix the problem?

[Jaredmagid]

This is not working for me. Can you please email Jared dot Magid g mail?

[Bjeast]

This definitely didn’t work for me! Multiple times