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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Galaxy 5 watch has stopped finding the GPS fix for all activities

ailsa
Shkhara

Hi

 

I have been using the GPS to track runs / walks / sailing / skiing / rides with no problem until this weekend.  Strava is getting stuck on "Getting GPS Fix" in a circle of doom.  Ive been on the forums and checked the Location services and the battery optimiser and the running in the background option.  No joy so far.  I've tested the GPS on the watch using Maps and it seems ok.

Any ideas?

Thanks

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hello, 
We will be closing this post for comments; If you have a similar question please submit a support ticket and we will look into it. Please be sure to include the device you are using as well as the version so our team can further investigate. 
Thanks for your patience!


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

15 REPLIES 15

Hello Jane, 

I am experiencing the same probleme with my new galaxy watch 5 pro. 
I tried a reinstall of the app and it didn't work...

Did you get a feed back from the support team ?

Thanks for your help

Nope - still not resolved unfortunately.  It has been escalated apparently.

Thanks Jane.

 

I had also uninstalled and reinstalled already but I have done it again just in case.  It hasn't worked.  What else could I try?

Thanks 

My watch app still does not work after uninsall and reinstall.

I started using Samsung health app.

Me too!