12-11-2023
09:12 AM
- last edited
Tuesday
by
Jane
UPDATE FROM STRAVA:
Thanks to everyone who replied to this post. Garmin has notified us that they have an firmware update that should resolve this issue. If you are still experiencing this, please ensure your Garmin device is updated. If you continue to experience problems after that, please reach out to Garmin Support directly for further assistance:
Hi
I have two Garmin devices which I sync regularly with Strava. My Garmin Forerunner watch syncs perfectly every time. However, in the last few weeks my Garmin Oregon 700 only partially syncs. I only get the first part of the activity (typically 10-40%) appearing on Strava. The whole activity appears fine in Garmin Connect, so I assume this a Strava problem. Please could you advise.
Solved! Go to Solution.
12-11-2023 10:28 AM - edited 12-11-2023 10:30 AM
Hello @JerryEvans69
Thanks for posting about this. This may be related to a known issue with some activities recorded with certain Garmin devices only syncing partially to Strava. In order to be sure, we would need to take a look at your activity and activity file.
I'm escalating this post to Strava Support and someone will be in touch soon.
Tuesday
Thanks to everyone who replied to this post. Garmin has notified us that they have an firmware update that should resolve this issue. If you are still experiencing this, please ensure your Garmin device is updated. If you continue to experience problems after that, please reach out to Garmin Support directly for further assistance:
12-25-2023 07:03 AM
Hi!
I experienced the same issue since 06-11-2023, informed about it Strava support (Strava ticket 2752813) with activity files provided, but have not received a solution yet.
12-23-2023 05:35 AM
Hello, I have the same problem on my Garmin Montana 750i, syncing partially to Strava, only the part before a pause is registered, the part behind the pause is lost. I Think it's a Strava problem, because on Komoot and garmin Connect there's not a problem.
12-11-2023 10:28 AM - edited 12-11-2023 10:30 AM
Hello @JerryEvans69
Thanks for posting about this. This may be related to a known issue with some activities recorded with certain Garmin devices only syncing partially to Strava. In order to be sure, we would need to take a look at your activity and activity file.
I'm escalating this post to Strava Support and someone will be in touch soon.
02-26-2024 12:47 AM
Hi Jane,
Has this problem been fixed ? I have a friend who has had this problem with her Garmin GPSmap 66i for the past couple of months.
Regards
Stephen Bevan
01-17-2024 05:12 AM
What does this 'solution' mean for anyone else experiencing the same problem?
Garmin Orgeon 700, same issue for a couple of months now.
12-31-2023 02:37 PM
I am also having this issues with my Garmin 66i. Today it synced about 30s it looked like.
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