[KNOWN ISSUE] Fitbit to Strava sync looses GPS track information

[ise]

Recently I face an issue that my Fitbit activities are not synced correctly. All the data are correct: distance, heartbeat and so on. But the GPS track stops in Strava after 2 km, no matter how long the track is in Fitbit. My last three activities face this issue and it worked before without any issue. 

I have already disconnect the accounts and connects them again, but without any luck.

Do any other Fitbit user face this issue or can give me a hint why this happens? It's annoying because it's start out of the sudden. I have attached screenshots of my last activity.

That's shown in Strava:

And this in Fitbit:

Thanks,

Daniel 

[Scout · Accepted solution]

👋 Hello everyone!

Thanks for your patience while we investigated this issue. Our team has found that the map being displayed on Strava is reflective of all the GPS data that was recorded in the file. This may mean that FitBit lost GPS connection and they are using cellular data to fill in the location for the remainder of the activity.

We would recommend that you make sure your device is up to date with the latest firmware and that your FitBit device and app are also updated. If, after recording a new activity, you are still noticing the same issue, please reach out to FitBit support for additional troubleshooting steps. You can contact FitBit support here.

[JanieF]

I found exporting the file from Fitbit, deleting the activity on Strava and then uploading that activity file successfully restored the full map and all the data. 

[Yoshi]

I submitted a ticket to Strava Support as I thought this community is independent from Strava.
It's not dificult just access to the page from below link.
After chatting with chatbot, we can ask questions via email.
When Strava gets same questions or requests from many users, they prioratize it.
That might solve the issue immediately.

Hoping Fitbit users here request a lot. 
https://support.strava.com/hc/en-us/requests/new

[quinnhk]

Obviously nonsense. As other posters said, if you delete the auto-synced activity and re-upload manually, the issue is fixed.

[crowbro]

Seems to be a problem with the sync between Fitbit and Strava. Specifically syncing the <LatitudeDegrees> <LongitudeDegrees>

As others have mentioned I am able to manually upload the .tcx file and it works. This means that Fitbit is correctly recording the GPS coordinates. It also explains how the map is correct in Fitbit.

Downloading a failed sync .tcx from Strava shows the GPS coordinates are all the same after a certain point in the ride. Interestingly all other data like <Time> <DistanceMeters> <HeartRateBpm> seems accurate.

[Scdublin]

I'm having the same issue the last few weeks. It just happened to me again this morning so the issue is not resolved (I've checked for app updates, restarted my phone and watch etc).

[Scout]

Thank you all for your posts and sorry for the trouble.

As a reminder, if you would like our team to take a closer look at your activity, please submit a help ticket and send over the FitBit file to our support team. Please be sure to include the device & version you are using as well and our team will further investigate. 

[crowbro]

Just posting here as another person that is encountering the same issue. My cycling works sometimes but mostly cuts off after a few kilometers. 

I ride most days and it seems that it started on July 19th

[erickitten]

Yes, I've also seen this.

Downloading TCX file from Fitbit and uploading it seems to produce the correct path though.

[PhilMcN]

This works. Thank you. Old submission must be deleted first

[CorinaN]

Same issue here! Since a few days it often shows incomplete GPS in strava, although the map is complete in Fitbit.