Timeframe for Solving Issues

[RachelFae]

I wondered if anyone had any idea how long it takes to have an issue resolved. I raised an issue nearly a week ago as I paid for a subscription and it hasn’t applied to my account. I’m now nearly a week in with a wasted subscription and no resolution. It was kind of made worse by the fact I had initially clicked on the free trial and got charged. 
Not really sure what to do really as I’ve already lost a week out the month subscription waiting for a reply. Any pointers?

[Scout · Accepted solution]

Hey @RachelFae, 
Thanks for your post and sorry for the trouble. Our support team does their best to answer support emails as quickly as possible and we do offer expedited support for our subscribers. At this time, our team is handling a high volume of tickets and are doing their best to respond to everyone in a timely manner.  

I took a look and see your email to support, #3009127; you should receive a response to your support ticket shortly. Thank you for your patience.