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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

During Activity Display Reads in km, after Save Reads in Miles as I want...

HThomp
Mt. Kenya

Hi, new to forum but been using the App for a while.

Always use with setting in miles, until today app reads distance in miles during an activity and saves and displays in miles.

Today it's showing distance travelled in km during the activity but when saved reads in miles like before.

Have toggled the option for miles or km on and off a couple of times, no difference to the result.

I'm just using the app standalone not linked to any other devices.

Any suggestions for a fix welcome.

Cheers in advance.

H.

 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @HThomp,
Thanks for your post and welcome to the Community Hub. This post has been escalated to our Support team so they can gather additional info and help investigate this for you.
If you have a similar question please
submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

7 REPLIES 7

Trevone2068
Mont Blanc

Hi did you get a solution for this? I have the same issue 

Hey @Trevone2068
If you are experiencing this issue, please submit a support ticket and our team can take a closer look at your account and provide some troubleshooting steps based on your settings.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Scout
Moderator Moderator
Moderator

Hey @Natalie473 & @HThomp

Thanks for your post and sorry for any issues you are having. To troubleshoot this situation, please go ahead and delete the Strava application from your phone. Power your device off for 10 seconds, turn your phone back on and reinstall the Strava application. You will not lose any data if you do this since all data is stored on the Strava servers.
 
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
 
If this doesn't help, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Scout
Moderator Moderator
Moderator

Hey @HThomp,
Thanks for your post and welcome to the Community Hub. This post has been escalated to our Support team so they can gather additional info and help investigate this for you.
If you have a similar question please
submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

I’m having the same issue, did it ever get solved?

It just disappeared about a day later, so not resolved it just went away. 

Hey @Natalie473 

If you are still having issues, please submit a support ticket and our team can look into this. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team