Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 14 replies
  • 50 kudos

Resolved! Segment Privacy

Many cyclist friends are abandoning Strava because of the segments. They would like to be able to make the times on the segments private but still leave the activity visible. Introducing a function that makes the times on the segments private would s...

Adryanx by Shkhara
  • 5 replies
  • 5 kudos

Resolved! Segment Leaderboard Filtering is Broken (Website only)

When I go to any segment page on the Strava website (e.g. and scroll down to the leaderboard, any filtering request that I perform times out and is unable to be performed. The leaderboard filtering is a premiu...

Resolved! Downloaded routes issues

New to the forum so apologies if in the wrong placeMy downloaded routes won't load once I'm out in the middle of no where with no Internet. This keeps happening. I can't even see my list of routes anymore to open the downloaded one. It just tells me ...

Resolved! Strava vs. Garmin Connect total work numbers different

I have a power meter, so I can see the total work number (in kJ) as I ride my bike. Unlike "calories burned", total work should be a fairly straightforward calculation from the power numbers in Watts (it's a discrete time integral). Once the ride is ...

rupesh97 by Mt. Kenya
  • 3 replies
  • 0 kudos

Resolved! Group Challenges User Interface

Hi, in the recent past (Winter 2022) group challenges would show the individual contributions of participants working together towards a goal. That was highly encouraging to members because it showed the work they put in to the collective goal.Now fo...


Hi, my Strava account on an Android phone won't let me change email. The account and address is 12 years old and that email has not been used for anything other than Strava throughout those years. I honestly have no recollection of using it - note th...

Resolved! Pause notifications while injured

Can we pause notifications from Strava while injured. I’d really like to get back out there but I’m on strict bed rest the  light activity for the next 6 weeks. I’m already nervous about losing conditioning but Strava updates feel like nags.and I rea...

Resolved! Time zone right in Profile but not in Feed

Hi, I started a challenge on 1st January and recorded the results manually and when I look at my activity feed it is reporting 31 December last year instead. I have checked the time zone settings and it says Sydney Australia and I've gone in to edit ...

RebeccaO by Mt. Kenya
  • 2 replies
  • 0 kudos

Resolved! (RESOLVED) Saved route not visible

Hi, recent problem. I create a route - either drawing it on the app, or upload a gpx file, hit save and all should be fine. However the app shows (by the saved route count) that the route is created, yet it doesn’t appear in my list of saved routes! ...

FloodyC by Mt. Kenya
  • 3 replies
  • 3 kudos