Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

Marya by Community Manager
  • 6 replies
  • 18 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 17 replies
  • 54 kudos

Resolved! PR Not showing correctly

I have ran a PB on 5k today in the strava Apple Watch App. However, on my acitivity feed it shows 3:44, and in Brooks 5K challenge it shows 3:47. Nonetheless 3:47 is my current PB so it should be showing at least a second best try?  It seems like it ...

MattVS by Mt. Kenya
  • 2 replies
  • 2 kudos

Resolved! Group Challenges Query and Clubs

Hey, I recently started a group challenge - 90 miles in 30 days - "90 in 30" and a club "Sam B's 90 in 30 Club". I think a great feature would be to able to add/make challenges through clubs, not just events. So for example my club 'Sam B's 90 in 30 ...

SamB3 by Mt. Kenya
  • 1 replies
  • 2 kudos

Resolved! Automatic language change in the application

Some time ago the mobile app spontaneously changed my language from English to Russian. I don't know Russian, I use the English version. How can I restore the correct language? Everything is fine on the website. I reinstalled strava but this did not ...

jarostek by Mt. Kenya
  • 5 replies
  • 4 kudos

Resolved! Strava step counter - new, but inaccurate

Hello everyone!In the last 3 weeks, my Strava data started showing steps taken during a walk (in-app, Android).They're wildly inaccurate - today, 5.33 mile walk = 584 steps! How can I stop the steps showing or make it accurate? Thanks in advance, Sar...

SarahB by Mt. Kenya
  • 2 replies
  • 0 kudos

Resolved! Mapping over another part of the route - Problems

When devising a new route on Strava's mapping tool from a PC, I cannot draw the return route over an existing section of the route. Manual mode does not seem to solve the problem either. Is there an easy fix, what am I doing wrong, it used to work ju...

AGW by Mt. Kenya
  • 2 replies
  • 1 kudos

Resolved! TERRIBLE EXPERIENCE losing access to paid account

What is the complicated issue I’m solving?? <<< I lost access to an email address (which was part of a Google suite, so no actual password but click-through logins). I can no longer log into a paid account. >>>That’s literally it. Since I lost my acc...

Resolved! Measurement

I have my unit of measurement set to KM but all my best efforts are shown in miles. I reinstalled the app after powering my device for 10 seconds but this is still the case. How do can I fix this so my stats are only in KM. Thanks

BlakeW by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Different results from .fit and .gpx

If I upload manually original .fit file from Garmin, I get new activity on Strava. If I then this activity export to GPX file, the activity remove and again I upload from the GPX file, I get activity with different parametres than the original activi...

skybedy by Shkhara
  • 1 replies
  • 2 kudos

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