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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Group Activities: Doesn't work, despite correct Privacy setting

L_McLoskey
Shkhara

I ride with groups 2-3 times a week. All the other riders' Strava accounts show the Group Activity ("Rider X rode with Rider Y and Rider Z" etc), but I don't show up in their rides and they don't show up on mine. My Privacy Setting in Group Activities in my settings is set to "Everyone."

What's the problem? I've tried asking support, and they just say "Make sure your setting is set to 'everyone'", which it already is.
So annoying!!

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

3 REPLIES 3

Jane
Moderator Moderator
Moderator

Hello @MikalReignheart 

We'll need to take a look at your account and the Club to determine what's going on.  Please submit a support ticket and we will investigate further.  Thanks.


Jane (she/her)
STRAVA | Community Hub Team

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

What’s the solution? I admin a run group but my activity never is added to the group I created. Whats the fix?