How long does Strava usually take to respond to a support request?

[IreneZeitler]

I accidentally deleted an activity that I would like to restore and I’m wondering how long it takes Strava to respond to a request like this one. 
Thanks!

[s6_benito]

Hey Irene, have you heard anything yet and got your activity restored? Just wondering as I haven’t!

[s6_benito]

Hi, I accidentally deleted an activity that I would like to restore and I’m wondering how long it takes Strava to respond to a request like this one. 
Thanks!

[Scout]

Hey @s6_benito, 
Thanks for your post. Your support ticket, #2989271, has been received and our team will get back to you as soon as possible. 

At this time, our team is handling a high volume of tickets and are doing their best to respond to everyone as quickly as possible. Thank you for your patience.

If you have a similar question please submit a support ticket and we will investigate further.

[Scout · Accepted solution]

Hey @IreneZeitler, 
Thanks for posting. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers.

I took a look and see your email to support, #2989270 has been received. At this time, our team is handling a high volume of tickets and are doing their best to respond as quickly as possible. Thank you for your patience. 

If you have a similar question please submit a support ticket and we will investigate further. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access such as subscription questions, restoring activities, account settings, etc.