non-public activity Segment results don't sync to Garmin Live Segment

[kbatyai]

If you link Garmin AND Strava,
then Garmin, for example an Edge 830, will sync STRAVA live segment to Garmin device with statistical data, like PRs, Leaderbord, etc.

But, It sync ONLY Strava activity results where the Privacy set to "everyone".
"followers" "only me" results are NOT synced to Garmin. Why???

I understand that other than "everyone" results and activities are NOT shown to everyone on Strava, because of privacy... and "follower" only to followers.

But If I (me directly) set a link between Garmin and Strava to share content/data, then I personally and intentionally AUTHORIZE Strava to give the data to Garmin Connect (who I think polls it via api-api sync).

Why Strave does NOT share these data to Garmin during backend system communications?!?
It's not about privacy, because both "side" are "me" and additionally I give my authorization.

So, Strava...what is the reason behind?!?

[kbatyai]

Dear Jane!

First of all, thank you for answering quickly!

On other hand, sorry to hear and sorry that "you/strava" don't "speak" about "reasons". Why not?????
You know, we users, are the ones who make you money. Service&&Customer symbiosis.

I/we don't expect detailed "internal" information, discussions or so.
But we expect some summary or explanation about the 'why's and expected future changes, if so.

This is a typical example that it's definetly a missing feature or we can call it problem. Even worse if it is an intentional.


As a Garmin user and a Strava SUBSCRIBER, who pay MONEY for your service, I would expect perfect and complete data sync between services and not just what you/strava think "correct", "complete" or "enough".

And especially, if you indirectly want to enforce/push people to make strava activity visibility to everyone... that is not a nice stance.

Regards,
Kris

[Jane · Accepted solution]

Hello @kbatyai 

Thanks for your post! You are correct, an activity's privacy controls must be set to "everyone" for that segment effort to be available on your live segment efforts on your Garmin device.

We don't speak to the reasoning for product or policy decisions. We do appreciate the feedback though, and I've tagged this post as "Product Feedback" so it can be reviewed by our Team.

Thanks again for sharing your thoughts.