General Chat

Dear Strava Support Team, I am writing to express my concern and seek for assistance, as the subscription fee was deducted from my GCash account worth P1,500 through Apple services without prior notification. Upon checking on your Terms and Conditions Support page online, it was stated that we are entitled to get a refund as long as the cancellation was done within 48 hours. Luckily, I immediately cancelled the subscription the time I knew I was renewed. I kindly request your immediate assistance in processing my refund. Your prompt response would be greatly appreciated because this matter is quite urgent as I am in need of the funds for an emergency. Thank you for your attention to this matter.

Hallo Ik heb nog steeds het probleem dat de kaarten knipperen en soms zwart zien  . Dit probleem blijft zich voordoen en is nog steeds niet opgelost . Translation:“Hello I still have the problem that the cards are flashing and sometimes black. This problem keeps happening and is still not solved.”

HelloThe synchronization problem with Suunto has been present for 2 weeks!I have done many tests/reinstallations/others without success.Do you have a solution to solve it?Thanks

Dear Strava Team,My friends and I recently started playing Padel, and as an active Strava user, I was surprised to see that Padel is not listed as an activity type. While other racket sports are available, Padel is missing, despite its growing popularity worldwide.Adding Padel as an official activity type would greatly enhance the experience for many Strava users who play this sport regularly. It would allow us to track our progress more accurately and engage with the community more effectively.I believe this addition would be well received by many users, and I would love to hear your thoughts on this suggestion. Looking forward to your response and hoping for a positive consideration of this request.Thanks in advanced.  

Hey Strava community, I’d like to propose a special tribute challenge on February 22nd to honor the life and legacy of Laken Riley. She was a beloved daughter, friend, and athlete whose memory deserves to be kept alive—and she also reminds us of an important issue: the safety of women runners in our sport. No woman should ever have to feel scared or unsafe running outside. Let’s come together on this day, dedicate our miles to Laken’s memory, and raise awareness for every woman’s right to run without fear. Whether you choose to walk, run, or cover any distance you prefer, your participation will help send a powerful message that we stand united in making our roads, trails, and communities safer for all. If you’d like to participate, please drop a comment and spread the word to your clubs and friends. Let’s honor Laken, celebrate her life, and make a statement that will keep her spirit—and our collective commitment to safety—aliv

Hello, i've written emails to the strava support team and ive created multiple tickets to apply for a refund but many days passed and i still have no response from them.(I always checked my email and my junk email folder and still nothing.I only got an automatic bot response.)

Hi, my daughter lost access to her account in 2022. She couldn’t remember the email address or the password she used so she created another account and has been using that. Over the last week 2 activities have been logged on the original account in a different part of the country. I have commented on one asking how they have access to the account and also sent a message but no response. I have reported it as impersonation today. Anyone experience this before or have any likely explanation? Thanks. 

Three weeks to regain access to my account and Strava charged my single account for two annual subscriptions. Only got the charges reversed through my bank and Strava support was beyond useless in the matter. Terrible. 

Please allow us to add a race category to Nordic skiing just like in biking, running and other sports.  Should be easy to do. 

Hello, I have the problem that over time I have accumulated more and more people that I have subscribed to. That's nice to stay connected, but with so many people the feed gets totally clogged and the activities of friends that interest you get lost. That's why I have muted almost 90% of the people I have subscribed to. But I also don't want to upload my activities to the feed and “demand” kudos from my followers, while I hardly give them out myself. That's why I upload most of my activities as muted so that they don't appear in the feed. As a result, other people always have to go to my profile to see a bike ride.So I wanted to ask if you could introduce an option where your activities are only uploaded for favorites and an option in the feed where you only see activities of your favorites. The option with push notifications when my favorites upload something is not an option for me, because I don't want to get notifications all the time. I look forward to your

Would it be possible to write a note for a lap. Say you want to note the RPE, lactate or other information of individual intervals?

The drop down Event types are only Run and Ride.We are a Swim Club! I’m sure swimming is a big enough sport globally to justify an event type?

Hallo ich habe Strava Premium gebucht und über IOS auch bezahlt. Die Strava APP ist aber immer noch in der kostenlosen Version.TRANSLATION: I have booked Strava Premium and also paid via IOS. However, the Strava APP is still in the free version.

Bonjour, Je vous écris pour vous demander un remboursement concernant un abonnement annuel Strava qui a été renouvelé automatiquement. Tout a commencé il y a un mois, lorsque mon ami Marin m'a proposé d'essayer l'abonnement gratuit d'un mois à Strava. J'ai accepté et ajouté ma carte de crédit pour bénéficier de cet essai gratuit. Cependant, aujourd'hui, soit exactement un mois après l'inscription, j'ai été facturé 59,99 € pour un abonnement annuel que je ne souhaitais pas renouveler. Je n'avais pas l'intention de continuer avec l'abonnement payant et j'aimerais demander un remboursement de cette somme, car je n'utiliserai pas le service.  Je vous remercie par avance pour votre compréhension et votre aide pour résoudre cette sit

The maps stopped showing up when I upload new activities. Can anyone help me?

Help needed! Who knows how I can change how the stats show on the „You“ section for my rides? I want it to show kilometres/distance on the vertical axe and weekdays/months etc on the horizontal axe.   

It would be great if cyclists with Di2 geared bikes could see their stats in Strava, you already have the data from my Garmin Connect sync but it’s not used anywhere in Strava. the only way to do this currently is via manual upload to a great, but disconnected website (di2stats.com) it would be a great use-case for the “Strava intelligence” features, show you a map of your shifting patterns, combine with cadence data and speed and suggest if you are shifting optimally, or could try a different approach

Nordic skiing is https://en.wikipedia.org/wiki/Skate_skiingSkate is https://en.wikipedia.org/wiki/Skate_skiing’Two different types of skiing.What would every one say if you putMTB road gravel e-bike e-mountain velodrome All under ride a bike ? 

Hi, Is it possible to envisage an evolution in training statistics? For a better understanding of training, selecting the interval rows with a calculation of the columns would be easier to read. Thanks

I often go running on a TechnoGym treadmill that syncs with Strava, but the treadmill won’t connect with my Apple Watch to measure heart rate. I’d like the ability to merge my heart rate data from an Indoor Run on my Apple Watch with the corresponding activity imported from TechnoGym (since this has more accurate distance and pace data). Ideally Strava recognizes that activities occurred at the same time and provides a suggestion to merge. 

Hi there,I know a lot of people have long bike commutes and want to share each commute.However, I only bike 6km to work. Cluttering everyone's newsfeed with 2 short rides a day is annoying and I manually mute all my commute rides.I think it would be fantastic if there was an option to set an activity (i.e. bike commute) as muted by default and for bike commute specifically to have a monthly summary on the last day of the month.It could look like a normal activity, but say something like "Work commute, distance: 240km, time: ... and so on".This keeps the newsfeed clean, but recognizes the effort put into even the small commutes that add up over the month.Thanks!

Issue: Currently, Strava does not support rotating photos and videos to landscape mode when a phone is rotated. This makes it difficult to properly view media with a wide aspect ratio, as it remains constrained within the app’s portrait-oriented interface. Users often upload wide aspect ratio media that lose detail when scaled down to fit the portrait view. Proposed Solution: Enable landscape mode for media viewing in the Strava mobile app. When a user rotates their phone, the photo or video should rotate accordingly, allowing full-screen landscape viewing. This would improve the experience for users who share wide-aspect content, making it easier to view uploaded media.

It’s such a simple feature to provide; let us filter the types of activity we see on our Feeds from followed users. Seems this idea was posted 2 years ago and the option still isn’t there. Do not care to see someone has sat in their shed for an hour on their Wattbike, but I am still interested in seeing their actual rides. Come on Strava.

Imagine that you could select an interval of a given activity like this An then, for the given interval, the metrics/stats of the interval would be calculated on the fly and presented to the user as the ones presented for the whole activity. I believe it has really potential depending on the use cases

I’ve been recording my workouts on Strava for a while now, and for the last couple days, Strava has been in some sort of time warp and has been counting my time really slowly. Just this morning, I took a 50 minute class, and when I returned to my phone to stop the Strava timer, it had only been going for 18 minutes. This happened a couple other times this week. My phone is in a locker, as it always is in these type of workouts, so there’s nothing to pause it. The app is as updated as can be, and so is my phone. Nothing has changed! Has this happened to anyone here? What should I do?