General Chat

I’ve been trying for nearly 2 years to reset my email and password as the existing ones are no longer usable.I have tried to get a response from Strava using both the in apps help support and emails.I’m only able to login through Facebook which I wish to no longer use.I would really appreciate it If someone could contact me as I’m finding things extremely frustrating as a financial member and getting no response. Many thanks 

애플 로그인으로 스트라바를 로그인했었는데 현재는 삼성 핸드폰을 사용해서, 애플 로그인이 어렵습니다. 사용하던 아이디를 그대로 사용하고 싶은데 방법을 알려주세요. 모든 활동이 활성화된 상태에서 계정이 잠겨 있고 비밀번호를 변경하려고 했지만가능하지않다고 나옵니다.  내 친구들이 내 활동을 볼 수 있기 때문에 내 이전 계정이 여전히 활성 상태라는 것을 알고 있습니다. 변경 가능하게 도와주세요. TRANSLATION: I used to log in to Strava with Apple login, but now I'm using a Samsung phone, so Apple login is difficult. I would like to use the same ID I was using. Please tell me how. My account is locked with all activity active and I tried to change my password but it says that's not possible. I know my old account is still active because my friends can see my activity. Please help me make this change.

My daughter has a Garmin Edge and uses Strave.  We are many times in places with no cell service so the Find My App on the phone cannot track her.  Is there a way for her to share her real time location with me if she does  not have cell service, but I do?

hey guys! I just ran a long run and uploaded it from Garmin connect. It usually works fine but the run is not connecting to the stats on my profile. I checked to see it's visibility ect n it says it was fine- anybody else had this?  Thank you!

Added a birthdate but still unable to activate Messaging. Any suggestions?

Afternoon I accidentally deleted a treadmill run on 25/04/24Have raised a ticket.. was wondering how long it takes for a response Thankyou x

Has anybody else had problems with Fitbit?I’ve recently done 2 x 5km runs and the information from my Fitbit device has differed massively when it’s linked to my Strava account. I’ve just completed a 5km run in 27ish mins and when the data reached Strava it said I’d done 3.24km in 18ish mins. The pace was the same at 5’32”/km. I've already deactivated and reactivated my Fitbit to Strava and that hasn’t helped. has anyone got any ideas?

Help! My Strava is not showing an accurate distance, often adding on more Km. How can I fix this bug? Thanks:)  

I am a paying user so please don’t answer with “subscribe ….”. I use an iPhone 15 pro max. Everything is updated, Strava app has been re-installed etc. Strava doesn’t show the church speed during cycling any more. When I start it takes at least a kilometre until a speed is shown at all. But right after showing it, it freezes for a few minutes. That issue repeats. So I never have the actual speed.  Curiously, the distance is shown correctly. I assume it’s not an gps issue. Has anybody a solution?

Welcome back to Wisdom Wednesday! Every other Wednesday we'll drop a question in the Community Hub. You then have 9 days (that's until the following Friday) to showcase your Strava knowledge and answer the question. Question: How do I change an activity to commute? Remember to submit your answer in the comments by April 19th. The winner will be randomly selected from the correct answers to win a free one-month Strava subscription! 

I have made ten routes to circle the state of Louisiana, in ten days.  I'd like to connect all ten routes, into one route.  Is there a way to do that?

There's a user who keeps uploading activities without having ridden them on a proper bicycle. It's a velomobile and therefore has almost no wind resistance. He sets KOMs on flat segments almost every single day, no matter the wind condition - with heart rates consistently low and sometimes not even pedaling. I have asked him nicely to properly designate his activities - no response. I have flagged all his activities - he unflags them and has started flagging some of mine as a response. I have already opened a ticket to report this user but I do want to make sure that such blatant acts of cheating and flouting the user guidelines are properly handled and the user's profile blocked. This is a link to his Strava Profile (which is, unfortunately, set to private): https://www.strava.com/athletes/37174386 .This behavior is extremely frustrating to me - other users have also reported him ove

Hello Strava.I'm new to this app as I've looked for a different solution to track my caloric output during training sessions. I had heard that this was a good option for many sports and activities that I do for cross training (running, weightlifting, walking, yoga and HIIT) that support my Martial Arts practice. I had been using my Apple Watch to track calories but it is too big and dangerous to use while sparring and jiujitsu grappling so I moved to a Coros tracker in conjunction with Strava.I'm currently a black belt in mixed martial arts based in tae kwon do, brazilian jiujitsu, kickboxing and western boxing. Looking forward to interacting with Strava!

Hello dear creators of Strava! I am writing to you because of the latest update with Strava routes, they are very poorly generated, they are of the same type and do not correspond to the requests at all. I understand that the developers wanted to do the best, but I kindly ask you to return the previous version of generating routes for a premium account.

Welcome back to Wisdom Wednesday! Every other Wednesday we'll drop a question in the Community Hub. You then have 9 days (that's until the following Friday) to showcase your Strava knowledge and answer the question. Question: Are my activities private? How can I tell? Remember to submit your answer in the comments by April 5th. The winner will be randomly selected from the correct answers to win a free one-month Strava subscription! 🙌  The lucky winner will be announced on April 10th. Already a Strava Subscriber? You'll get a free month added to the end of your Subscription per

I feel that consistency is ultimately a leading factor when referring to progression. I think without continuity progress is unattainable and merely a mirage. I myself have slipped quite often these past few years and that basically relates back to me not being constant day in and day out. I've been taking more of an easy back door approach which is difficult to admit especially when referring to one's self, it's definitely not an easy thing to admit. I know all I can do is whatever may be necessary that particular day for me to do. But most importantly do not skip a day or days. I must remember that when it comes to goal setting, "one day at a time is unmistakenly number one!" 

Bonjour à tous,  Je cherche à comprendre pourquoi la durée de la course ne correspond plus à la version téléchargée une fois que le recalcule de la distance est fait. Et pourquoi ce n'est pas possible de revenir en arrière. J'ai fait un 24h récemment, lors du téléchargement il affiché bien 24.00.15 puis après le recalcule de la distance il affichait 18.40.12  J'ai voulue revenir à la distance d'origine mais ca n'a pas fonctionné. Merci pour votre aide. Bonne journéeTRANSLATION: Hello everyone, I'm trying to understand why the duration of the race no longer corresponds to the downloaded version once the distance has been recalculated. And why it's not possible to go back. I did a 24h recently, when downloading it showed 24.00.15 then after recalculating the distance it showed 18.40.12 I wanted to return to the original distance but it didn't work.Thanks for your help. Good day

Hi,Is anyone else having issues with Android and One UI with Strava and Push Notifications?For a while now i have been missing any notifications on the app being pushed to my phone, have tried uninstalling and reinstalling, but now luck with that. I have recently updated my Phone Software but not resolved it, there has been at least one Strava App update but again no fix to this problem. Feel like i am missing lots of comments and replies and also activities by my favorite atheletes.I have submitted a ticket but there is minimal updates on the situation and i feel like i have been forgotten about, just want to know if the issue is widespread or specific to a certain OS version. I pay annually for the subscription that has went up but i feel like i am not really getting much for my money especially now that i have this issue. 

Recently My heat map stopped showing my water activities (kayaking, canoeing, etc).  Does anyone know if this will be fixed?

Hi Strava users! I'm taking my road bike to Denmark and was wondering if anyone has any tips for rides in Jutland. Also I’ve read somewhere that all bikes need a bell and sets of reflectors by law, I hadn’t planned for that, and I’ve never seen most road bike riders with these attached in the uk, or any other European country. How strictly is it enforced? I will have lights but am unlikely to be riding at night. Thanks for your advice and clarification!

I don't understand the fitness score. If I do a very hilly slow run, then my fitness score only goes up by 1. The same distance on flat tarmac at average pace, my fitness score goes up far more. It doesn't appear to take account of elevation gain or gradients which is annoying.

Today I received an email that I lost a KOM on a ride from August 2023 that I did not do , I actually was 300 km away from a factious ridiculously fast ride doing another ride at the same time at home . looking through my calendar I found one more ride that I didn’t do , …what’s going on ?   Have I  been hacked ? 

I make fairly intensive use of the Strava map function to plan cycling routes, and while many aspects are great (crowdsourcing popular routes especially) I have a growing list of things I think could make route planning better. I’d be interested in hearing other people’s views…and am hoping Strava can do something with the thoughts below. Including major road names/numbers as standard on the Strava map would be a good addition, especially when route planning in an unfamiliar area. It helps to know you’re not inadvertently planning a route down the local bypass.it would also be really helpful if the Strava map you use for route planning showed your favourited segments on it. Case in point, from time to time I try to get real about tackling some proper (uk) hills. The top 100 climbs app lets you access all of these as segments in Strava, but trying to plan a route involving one or more of these still involves yo

Happy April and welcome to the Hub! We want to extend a warm welcome to those of you who are new to the hub and a big thank you to those of you who have taken the time to join, read and post; we appreciate each one of you! For those of you in the northern hemisphere the days are getting longer, the weather warmer, and the trees and flowers are starting to bloom - it's springtime! You may start to see more folks joining you on your favorite outdoor adventures as they move their workouts from indoor to outdoor. This is the perfect time of year to come together to celebrate and find ways to protect our planet. On April 22 almost 200 countrie

One of the things i loved about strava, and why i started paying for subscription, was the heatmaps. They changed them a while back and have not been as enjoyable. However, a recent change change has made them almost a waste of time. I ride a 60 mile ride at least once a month and, each month its in a different place. I would love to see these adding to my heatmap but, strava does this stupid color variant where the fewer times you ride the route, the harder it is to see. So... when I look at my heatmap, all of the amazing rides are barely visible. Strava should change the heatmap back to how it used to me. The heatmap is a map of routes weve ridden. If weve ridden the route.... we should be able to see it. At least you could make this an option. Many of us needing to use third party heatmaps to get the effect.