some activities missing from personal heatmap

[kielni]

I am trying to use the heatmap to find new trails, by comparing my routes with the global routes. Some but not all of my routes are missing. I have seen a few other related reports such as https://communityhub.strava.com/t5/strava-features-chat/route-not-shown-on-heatmap/m-p/13444 (9 months ago) and https://communityhub.strava.com/t5/strava-features-chat/personal-heatmap-some-ebike-activities-are-n....  

I tried editing and re-saving one activity that I knew was missing, but it did not appear (at least not within 5 minutes). Even if this did work, it is not practical to do this for each of my ~400 activities.

This is a key subscription feature. Is there a timeline for when it will actually work as promised? I have already cancelled the auto subscription renewal; my workaround is to export my data and find a different mapping solution.

[Scout · Accepted solution]

Hey @kielni, 
Thanks for your post. We're going to send this over to our support team so they can take a closer look at your account.  If you have a similar question please submit a support ticket and we will investigate further.

[kielni]

I did not accept this solution. The issue is not solved.

[Scout · Accepted solution]

Hey @kielni, 
Thanks for your post. We're going to send this over to our support team so they can take a closer look at your account.  If you have a similar question please submit a support ticket and we will investigate further.

[Marco_Ciambella]

Confermo anche io nell' Editor non vedo tutte le tracce di calore personali , sembra effettivamente che manchino le E-bike session e non è tra gli sport selezionabili a sinistra nella tendina dedicata 

I can also confirm that I don't see all my personal heatmaps in the Editor. It seems like the E-bike sessions are missing and it's not among the selectable sports on the left in the dedicated drop-down menu.