some activities missing from personal heatmap

[kielni]

I am trying to use the heatmap to find new trails, by comparing my routes with the global routes. Some but not all of my routes are missing. I have seen a few other related reports such as https://communityhub.strava.com/t5/strava-features-chat/route-not-shown-on-heatmap/m-p/13444 (9 months ago) and https://communityhub.strava.com/t5/strava-features-chat/personal-heatmap-some-ebike-activities-are-n....  

I tried editing and re-saving one activity that I knew was missing, but it did not appear (at least not within 5 minutes). Even if this did work, it is not practical to do this for each of my ~400 activities.

This is a key subscription feature. Is there a timeline for when it will actually work as promised? I have already cancelled the auto subscription renewal; my workaround is to export my data and find a different mapping solution.

[Scout · Accepted solution]

Hey @kielni, 
Thanks for your post. We're going to send this over to our support team so they can take a closer look at your account.  If you have a similar question please submit a support ticket and we will investigate further.

[BA_]

It seems that all ebike activities have disappeared from the personal heatmap. 

[Scout · Accepted solution]

Update from support: It sounds like you are experiencing this issue when using the routebuilder on the Strava website. 
 
Please check the sport type that you have selected when building routes. For example; In order to see you Hike personal heatmap you will need to have the Hike sport type selected and no Walk activities will be displayed. The opposite will be true when the Walk sport type is selected.
 
If you are still missing activities from your personal heatmap on the web routebuilder after checking the above, please submit a support ticket and we will investigate further.

[kielni]

I did not accept this solution. The issue is not solved.

[Scout · Accepted solution]

Hey @kielni, 
Thanks for your post. We're going to send this over to our support team so they can take a closer look at your account.  If you have a similar question please submit a support ticket and we will investigate further.

[Marco_Ciambella]

Confermo anche io nell' Editor non vedo tutte le tracce di calore personali , sembra effettivamente che manchino le E-bike session e non è tra gli sport selezionabili a sinistra nella tendina dedicata 

I can also confirm that I don't see all my personal heatmaps in the Editor. It seems like the E-bike sessions are missing and it's not among the selectable sports on the left in the dedicated drop-down menu.