Ask & Troubleshoot

Hello every body, i'm trying to create an App where a will agregate my sport data and i was wandering if the is a way to authenticate without being redirected(using a redirection link for getting the code).Thank in advance

There are many different activities that can be recorded on Strava but I've taken up Archery and cannot see that on the list provided.Is there any way this can be added or maybe and 'other' activity button so that you can enter what you have done manually. Thanks.

When I ride, it is almost always as a commuter.How can I set Strava so the default "Type of Ride" is "Commute" so I don't need to select it each time I ride?I searched for 'default "Type of Ride"' and couldn't find anything.

In the ride segment https://www.strava.com/segments/35185845?filter=overall the first place is an indoor ride https://www.strava.com/activities/4587913987How can such a thing be possible? From the look of the ride and its constant speed it really was indoor. Is that some glitch where a virtual ride was tagged wrongly?

When I complete a Zwift ride and its is automatically uploaded to Strava, I can see the segments I rode. Then, puff, second look at Strava later on, they are all gone! Others on the same ride still have the segments showing. On the web page I don't see any segments for my ride and on the app it tells me 'No segments on this route' (yes there were!). If I tap that sign, I get a message to check my email for a verification email that never arrives. (Yes, my email is the correct email in settings). Any ideas what is going on? Thx.

I takes two tries when I edit an activity to change the map type.   Why?

The documentation for SummarySeĝment states that activity_type can be either Run or Ride. But the actual return value can also be other activity types, so it probably would have to be an instance of ActivityType.

Hi,There seems to be an issue with HR and other data such as map and pace no longer displaying on Strava with activities uploaded from the Apple Watch.My Yoga activities stopped having HR data - although it’s shown in the activity in Apple Fitness. Someone else on Reddit has had the same issue with a recent run. https://www.reddit.com/r/Strava/comments/15ofdf7/why_isnt_analysis_hr_and_map_not_available/?utm_source=share&utm_medium=ios_app&utm_name=ioscss&utm_content=2&utm_term=1Would appreciate you looking into this! Also worth noting that I updated to the latest Strava app yesterday, so this bug has shown up since then. Thanks,Ste. 

I'm sure the new feature called best efforts is helpful to many users.  However, I am a para-athlete and am unable to run.  That being the case, I have no information showing in best efforts despite the fact that I workout with my handcycle 5-6 days a week. Is there any way to change what category the best efforts displays.

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Overnight we've seen 100% failure of the /api/v3/uploads endpoint. A post to that route returns the following raw HTML. However, the Strava status page says things are 100% operational?  

I have seen friends and family that get a strava monthly recap email on the 5th of the next month that gives stats and info about what they did. I do not get this email and it’s not going to spam or anything. I checked email preferences and I have everything on. What can I do? 

Why don't gravel rides count towards the monthly cycling distance challenges???

After working for some time with the API, I'm wondering if this is something feasible. The SummaryXXX model looks not only more complete but usable (as they both include identifiers).In case this is not possible, or causes some sort of breaking change, it would be nice to have info, such as identifiers, gear used, activity stats, etc. on the ClubXXX models.Thanks in advance.

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Hello, on all activities of mine and those of followers I now have white grid squares instead of photos of the actual activity.  I have logged in and out of strava app and in and out on my phone. is there a solution to this? Thanks! 

The acitivties that I record via my Strava app are not synced with the Strava website (only my bike ride of last week) the fitness activity and walking activities are not synced. This also causes troubles with the connection to Garmin.Does anyone know this problem and found a solution yet?

I had to reset my phone and i forgot my account to login. I found my monthly payment in my google account but when i try to log in its a new account? I would be happy if i get my old account back. All my activities or on that. 

Hello.I noticed this evening, when downloading my data using Strava API (through Postman), that the location_city and location_state parameters are set to 'null'.As I have given my token full access, I get also the detailled info for the segments, and there, the city and state parameters are set properlyI am fairly certain that it was not the case before, so I' m wondering if something has changed.Thank you.

In Strava Routeplanner (which STILL is not available on mobile..), there seems to be no way to temporarilly hide the planned route to see the features underneath. This needs to be added. This is almost standard practice by now if you look e.g. at Komoot or BRouter Web which both use "M" as a hotkey to temporarilly hide the route while the key is pressed.

Hi,From what I've read you are using Mapbox as the company to provide mapping and they are using OSM for surface types. I would like to ask you how often do you update your surface types in Strava Routes? I'm asking because I wonder if it's worth editing surfaces in my neighborhood so it's visible for everyone in Strava Routes. Sometimes it's quite annyoing when drawing a route, riding it and after that someones says that you could go nicer path somewhere because it is smooth tarmac and on the Routes it was marked as dirt..Cheers,Filip

I've already contacted Strava support about this issue but got nowhere.The the past couple of months the app (android , and yes already uninstalled and reinstalled and still have same issue) randomly will not save map type or commute tag, it will just save as a standard ride.So this morning whilst saving my commute ride I notice is I choose ride as commute and then set map type the app removes commute option, so I then reset ride as commute but app then removed map type choice?? Anyone else having this issue? Tom 

 Hello,I have a problem with my subscription.I currently have 2 subscriptions and I would like to cancel the one without the trial period and get my money back at the same time. I took out the subscription with the trial period first, but it didn't work, so I had to do it a 2nd time.In addition, I opened ticket #2693699 which was closed without any response.Please solve this problem

My phone app says my fitness is 63; my PC says it's 56. I not as interested in the absolute numbers (just the trends), I'm just surprised they don't match.On my PC the data goes back to Jan 2016 but the phone only displays back two years. Even at two years ago, the fitness numbers are different. In 2016, I was simply riding and had no power meter or smart trainer. Starting in Nov 2017, I had a smart trainer and in May this year I bought power meters. I've been using a HRM the entire time.I do understand the smart trainer and power meters will make a difference - measuring real power output vs. estimated numbers. But shouldn't this all be consistent across the two platforms?

Hi, could you please include a barefoot shoe brand in the list.  The website link for the shoe is below.https://andune.in/collections/men?sort_by=best-selling&filter.v.availability=1&filter.v.price.gte=&filter.v.price.lte= Thank you.