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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4234 Topics
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clarkbwHub Starter
asked in Developers & API
Media or metadata updates from Webhook Events API

Can the Webhook Events API be extended to include changes to other data? Currently we can only recieve a webhook for these 3 events: Title Type Privacy However other changes, like media changes (photos or videos) don't have a notification. And I'm seeing these additions after the initial activity creation quite often. The Strava mobile Application event has a separate "Add Media" context menu item but these adds are silent from the Events API perspective.  

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SkippyVasquez
Strava
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Alphabit95Hub Rookie
asked in Devices and Connections
2 of my activities never finish syncing

Hello! 🙂 I have an issue with syncing two of my activities. I can see that the activities are reflecting in my feed and other people can see it as well. But the syncing status is never complete. I tried logging out and logging back in and  updating the app. But it never seems to disappear. It's been 2 days now. Any idea what could be the issue here? Thanks in advance! 🙂

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QuixoteHub Starter
asked in Strava Features Chat
KOM Category icons

Please bring back the KOM category icons in the athlete KOM lists.  It was a quick and easy way to see and differentiate actual climbing koMs from flat segments and others.

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Jane
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adotlandHub Rookie
asked in Developers & API
API: DetailedSegmentEffort id does not match website segment effort id

Hello, GET `activity` from the API includes `segment_efforts` array containing incorrect id values. They are all missing at least the last two digits. I just started using this recently, and it seems like this is something people would have noticed already. Is it a new change? example: url of segment effort on Strava.com:  https://www.strava.com/activities/{activityId}/segments/XXXXXXXXXXXXXXXX336 what gets returned in API response: {..., segment_efforts: [{id: XXXXXXXXXXXXXXXX300, ... }], ... } note the last three digits in the URL: "336", and in the API response: "300" This is for an identical segment effort, and can be repeated for every segment effort I tested Calling API for GET segment_effort with id XXXXXXXXXXXXXXXX300 returns 404! --- also calling GET segment_effort API with the correct id returns a result with the incorrect id. --- DetailedSegmentEffort id says type is `long` https://developers.strava.com/docs/reference/#api-models-DetailedSegmentEffort Maybe this type do

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michaelfransenHub Rookie
asked in Developers & API
Personal Access Token

I would like to develop only for myself (not for other users). Is there the concept of personal access tokens like many other APIs have for this purpose so I don't have to build the oauth flow just to get my own data? Examples of companies having this are Airtable and Github. 

250
Jan_Mantau
Superuser
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joekwokHub Starter
asked in Strava Features Chat
NEW GARMIN 265 and changing dashboard data pattern

1. Everything fine after my new garmin 265 upload the activitiy to Strava , but strava didn't show the data is from 265. However my old 945 does. anyone got this problem too?2.  Is it possible to change the data field from Calories to Average HR?

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Jane
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Ian11Hub Powerhouse
asked in Strava Features Chat
New format for KOM lists in user profiles

I noticed a few days ago that someone has changed the format of the KOM lists in user profiles to show, I think, the number of users to have completed the Segment.  This would be a good improvement but when I look today the additional column is no longer there.  I thought there might be some explanation in the forum but I couldn't see anything (I try to sort posts by newest first but it doesn't seem to work so I'm not sure if I missed something).There is a new tab to now also apparently show Segments with Top 10 placings, which also seems a good idea, however, it currently shows I have more KOMs than Top 10s which makes no sense to me (surely every KOM is also a Top 10 or am I missing something ?).There also seems to have been a change to date formats which now show as ambiguous m/dd/yy - this may be fine for people using "American" format but I personally find it confusing (I have to think whether 3/04/23 might be 3 April or 4 March).  Can we please go back to non-ambig

330
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Strava
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marcvanderHub Rookie
asked in Developers & API
Are the 0auth calls also included in rate limit?

Hello,I'm implementing a rate-limiter library in my code to make sure I don't overpass the limits.Are the 0auth calls (made to https://www.strava.com/api/v3/oauth/token) also included in the rate limits? Thank youMarc

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mkubistaHub Rookie
asked in Devices and Connections
Wrong or missing data when importing Activity on iPhone

Last day, I decided, that I could try Workout app on Apple Watch instead of Strava. The main reason was, that Strava app doesn't record Cadence and there is no option, to setup intervals (and warmup, cooldown etc.). So far for this purpose, I was using Intervals Pro app from time to time. But the cadence reading was strangely off when exported to StravaSo I setup simple workout with 6 minutes warmup, one Work segment 5 miles long and 6 minutes cooldown.In activity App there is everything correct. Three intervals showing right data. Cadence. Even power (latest watchOS and iOS version).But after importing to Strava (using iOS Strava app import function), data are not correct.power is missingcadence is missingactivity has 57! laps with no clue, on which they are basedI googled the problem with laps, and there were some suggestions, that this is the problem with pace range notifications, which I have setup on every interval type in this particular custom Apple Watch workout...So the q

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klemealesHub Starter
asked in Strava Features Chat
New Strava Profile not showing up in search

I have new strava profile.  Why in search conntact not showing my prifile?

250
Scout
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RafnerHub Rookie
posted in Strava Features Chat
Show on an activity if auto-pause is used: A way to make Strava real

I love the auto pause function so that Strava pauses when you stop running to have a sip of water or tie your shoes. The only unfortunate thing is that it doesn’t give the ‘real’ picture of a run and makes competition and comparison more unrealistic. As it is now, you can run as fast as you can for 2 miles and then sit to eat lunch for 30 minutes before running again as fast as you can for 2 miles. Strava will then, with auto pause, show that you have been running very fast for 4 miles which is not exactly true. A way to make use of the function in a good way would be to be able to show on an activity if and perhaps how many times the activity has been paused. This would make Strava better by eliminating unrealistic ideals in a world where everyone compares oneself to every other.

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ivanlotterHub Rookie
asked in Strava Features Chat
Can’t see my daughters stats on a certain segment

Hi,  My daughters name does not appear on the leaderboard for a certain Segment. Is it because of her age? She can see on her run analysis that she has clocked a time on the segment but her name does not appear on the overall list. Regards Ivan

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reesmontyHub Rookie
asked in Developers & API
Setting up a webhook in Google App Script

Well, the title says it all, folks... It seems like this is gonna be a tough one to implement in Google App Scripts. There's not much out there in general for setting up these Strava webhooks, but it's even worse when trying to find ANYTHING on setting up in Google App Script. It seems to me, my best bet may be to migrate my code over to React/NodeJS/Java and go from there, given I can use ngrok and other libraries a lot more freely (and there's more information out there for the latter). Does anyone have any thoughts? Are you aware of ways to accomplish this in Google App Scripts, or do you think my best bet would be to migrate over to another, more widely used (and compatible) platform? I currently use polling to acquire my authenticated athlete's activities, but there's huge limitations to this given the data pulling limitations by Strava's API.   Here are some of the resources I've been looking at: - https://medium.com/@eric.l.m.thomas/setting-up-strava-webhooks-e8b825329

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jk79Hub Rookie
asked in Strava Features Chat
What's the point in hiding the start/end points of a VIRTUAL ride?

Did the developer think, when they released a feature, which allows to automatically hide the start- and end-point of a ride, that maybe, just MAYBE, that should NOT be applied to VIRTUAL rides?I can imagine, that someone does not want to bother setting up geo-zones of privacy, and they want to use the new feature (that is automatically enabled btw) for their IRL rides, that they do not want to have to edit each VIRTUAL ride? (especially in a clumsy way, where the start- and end-point have to be edited via separate sliders, instead of the UI providing a simple button, which disables hiding of anything, if people do not want to use the feature on that ride .. if it really "has to" be done manually for every VIRTUAL ride)Let's be honest - I do not care the slightest, if everyone knows, that I did a VIRTUAL ride in Spain, Chile, or Australia .. and I strongly doubt, that ANYONE does.

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Anonymous
asked in Strava Features Chat
Slight error on the new KOM/CR table.

A recent change to user profile of the web version presents a column heading indicating "Total efforts", but the data being shown is the number of members who have traversed the segment.  As a member may cross the segment numerous times, these are two different values... number of people and number of attempts.  Can this be corrected?   Either the heading or the data in the field. Thanks...   

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Jane
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svengelhausHub Rookie
asked in Strava Features Chat
Hide map but leave analysis data visible

Hi. I would like to keep the analysis (altitude, speed, cadence, power and power fields) visible for an upcoming cycling activity and only turn the map (i.e. the location of the activity) invisible. Is this possible? I tried this on a test basis with a friend. After he turned off the full map on map visibility, the "show analysis" function was also gone.It would be great if there was a solution for this. Thanks!

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Jan89Hub Rookie
asked in Developers & API
Developer Webhook Events API for new workout - add field: workout_start_time

Currently the create event webhook contains a field event_time. Adding another field with the start time of the workout would make it possible to check whether the application has received the workout from another source (e. g. garmin) already. That would allow developers to further save api calls to get the activity.

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ibooij
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bikeRunBoulderHub Starter
asked in Strava Features Chat
Problems with google play subscription

The price increase in google play cannot be confirmed. As soon as the pop-up dialog "confirm identity" appears, nothing else happens. Tried with multiple browsers (chrome, firefox, edge, opera) and devices (Windows PC and Android).

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Mayankp12980Hub Rookie
asked in Developers & API
Api to calculate the burning calories for given activities

I’m using the Strava api’s and having the free subscription, I need to calculate the burned calories of the activity/sport I’m doing,But I didn’t find any api to fetch all the sports/activities, do anyone suggest any api where I can give the activity name/ sport name like running, swimming, HIIT etc with the time duration and in response it can provide the burned calories in the time period.

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SimoneMorvHub Rookie
asked in Strava Features Chat
Why the segments of MTB and eMTB not the same?

why aren't the segments of MTB and eMTB not the same? it's easy, just create 2 different rankings for each segment, one for MTB and one for eMTB. me and my friends who switched to eMTB, we realized that there are very few segments marked for eMTB, less than 10% compared to those for MTB.

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Mason
Community Manager
MasonCommunity Manager
posted in Strava Features Chat
Join the conversation about the features and tools Strava has to offer

Here at Strava, we’ve put years of effort into making Strava the ideal home for your athletic life. Whether you use it to track your progress, keep in touch with your friends, or find motivation and new adventures, there’s something for everyone.  As you can imagine, housing all of your athletic endeavors is no small feat. Over the years we’ve created a feature-rich platform on both web and mobile enabling you to unlock your potential while staying authentically you. In other words, our platform has a lot of tools and capabilities!  We’ve created Strava Features Chat to connect you with one another to discuss everything Strava. Whether you have feedback on something old or new, or whether you would like to just ask questions about the product, you can do it here. As a compliment to this space, we’ve compiled this resource to help you understand and explore all that Strava has to offer.  Come on in and share your Strava ideas, feedback, questions, and experiences!

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bricinHub Rookie
asked in Strava Features Chat
Access photos during route planning

Does anyone know how to access photos during route creation? For example I am working on a new trail run route and I can see photo icons on the map. But there doesn't seem to be a way to click the photo to see it. If I click (or cmd click or ctrl click) it adds the photo location to my route.Seems like I am missing something simple - these photos would help me with navigating the planned route.

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GenoVHub Rookie
asked in Strava Features Chat
Auto Excluded Efforst and inconsistency

Hi those interested and knowing.I've only recently realised that "auto excluded efforts" is a thing since around March 2022. I thought it was bad gps data when some of my efforts went missing but retrospectively many were auto axed.Today I did a really hard effort following another bro going downhill and almost broke my PR for a short downhill segment, also a record I've been trying to beat every chance i get and consistently hitting the same times.There are others who went the same speed on the day but as far as i can see they don't have estimated watts whereas mine is estimated at 1200W max, i don't have a powermeter and obviously sitting behind a rider makes going faster easier so i question this metric and how strava calculations got there. I use a Garmin products, Edge 130, cadence and wheelspeed sensors.I'd like to know on what basis and which rules these excluded efforts are calculated?!The segment has an obviously broken first place and the next 5 spots are all 90km at 30s, so

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AndraIHub Starter
asked in Strava Features Chat
Strava would like to find and connect to devices on your local network. Why?

This is a privacy concern (hence Apple prompts to allow / disallow access). But why is Strava trying to access my local network at all? There's no reason for it to be rooting around my WiFi.  Have Strava maybe accidentally used third party code which is maybe a bit malicious? 

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BusterosHub Rookie
asked in Strava Features Chat
How do I set cycling as default on the app's recording mode?

If I want to record an cycling activity on my iPhone I tap on the 'record' symbol. Since the last update the default activity is set to 'running'. Then I have to manually change it to 'cycling'. This is irritating me and I wonder if there is a setting where I can change the default to 'cycling'?Thanks!

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