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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4233 Topics
M
meilanHub Starter
asked in Developers & API
Device Mapping STRAVA

We manufacture device and would like it mapped on Strava.therefore submitted a device mapping STRAVA request form, but it has been 10 business days and no response.Please tell me what is the reason?Will modifying the content of the form during the review process recalculate the response time?Looking forward to your reply!

140
E
Community Manager
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SarriesHub Rookie
asked in Devices and Connections
Not receiving add to run invitation from friends I ran with

Hi I forgot to start my watch on a run last week but my friend said they would add me to it They sent an invitation but it never showed up in my emails It has previously worked I’ve checked my settings and can’t find anything to cause it I have a free account but don’t know if this is the reason it’s not working thanks 

300
S
A
andre_lanceHub Rookie
asked in Devices and Connections
Garmin Watch sending HR data to 840 cycling computer HR not visible in Strava

I have a Garmin watch broadcasting HR (via ANT+) to the Garmin 840 cycling computer. But the HR data is not included when Garmin syncs with Strava. Any ideas on what I'm missing?

20
A
R
RunsonplantsHub Rookie
asked in Strava Features Chat
Heat map activities

I was just viewing my heat-map and saw a 'heat line' in an area that I didn't recall ever running there. I tried clicking the 'heat line' to see if it would take me to the activity(ies) that I had run there - it didn't.So, I'm thinking this could be a handy feature, anyone agree?

440
C
A
aschafer2005Hub Starter
asked in Strava Features Chat
challenges

I created a challenge for my cross country team it is scheduled to start in 2 weeks. I was able to see it under my joined challenges when I made it but now am unable to fine it. where did it go?  😍

110
Jane
T
TomHammersleyHub Rookie
asked in Strava Features Chat
Fitness score not considering outdoor rides, only zwift rides

Hi,I was reviewing my fitness score and noticed it is not considering my outdoor rides, only those done indoors on Zwift.This affecting my score for the worse.I experimented with the drop downs but couldn't find any settings to fix the issue. Is this a known problem? Thanks in advance

290
T
A
artikoarHub Starter
asked in Developers & API
Getting recent rides in exact area

Hi, can I get all rides or recent rides that are intersecting exact area?I want to build a website for local MTB trails and I want to include there a block with recent rides on the trails

30
Jan_Mantau
Superuser
HD11_2
HD11_2Hub Rookie
asked in Strava Features Chat
Audio notification

I would like to know why I can not listen audio notification by KM run, since I use a new Samsung phone.

4830
I
marsrides
marsridesHub Rookie
asked in Developers & API
Activity leaderboard end point?

Hi, I am new to Strava API development. I found examples of getting the segment leaderboard on the internet, but it's not in the API documentation and my code never returns anything so I am guessing those don't exist anymore. Any pointers? I would like to know the top10 times for segments. TIA!

1480
Jan_Mantau
Superuser
ibooij
ibooijHub Rookie
asked in Developers & API
Start time of activity in webhook message

Hi,We import activities from multiple sources, e.g. Garmin and Strava. When we receive a webhook message from Strava that a new activity has been created, we always have to do the following:Request the activity from Strava's API or request a list of the latest activities of the athlete (these are kind of equivalent, we do the former)Compare the start time (utc timestamp) of the activity with the activity start times that we have in our database. Under the assumption that a user cannot start two activities at exactly the same time, we can determine that an activity has already been imported from another source and then ignore it, or import it when we do not have it yet.It would be very convenient for us, and perhaps/probably also for others, when Strava's webhooks would also contain this start timestamp, so we can omit step 1 and thus, for bonus points, use up less of Strava's rate limit (and server time).

72
ibooij
A
agilezuluHub Starter
asked in Developers & API
API for /activities truncates "elapsed_time" if activity is greater than 24hrs

Activities via: https://www.strava.com/api/v3/activities Shows "elapsed_time" in seconds but if the activity is longer than 24hours it seems to only contain the remainder after the first 24hours e.g. https://www.strava.com/activities/3886452961/overview = 27:52:15/activities returns:"elapsed_time": 13935 = 3:52:15 https://www.strava.com/api/v3/activities/3886452961 returns: "elapsed_time": 100335 = 27:52:15   Is this known/expected behaviour? Seems like a possible bug?  

70
SkippyVasquez
Strava
A
agilezuluHub Starter
asked in Developers & API
using /activities API endpoint - elapsed_time for activities greater the 24hours drops the first 24

Not sure if there is any guidance for this or if this is somehow expected? I have a run activity which is 27:52:15 long The API (https://www.strava.com/api/v3/activities)  returns:"elapsed_time": 13935 Which is: 03:52:15 (obviously less 24) Activity id: 3886452961 When calling the activity directly: https://www.strava.com/api/v3/activities/3886452961?include_all_efforts=false "elapsed_time": 100335 >> the correct amount

60
SkippyVasquez
Strava
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ezrahillHub Starter
asked in Developers & API
APIs for Clubs and specifically Club Events

Hello! I was wondering if there are any plans to develop an API that would allow club owners to create events. The reason I'm asking is that I find myself in a situation where I have many past events that I would like to reuse for future club events, and it would be amazing if I could automate this process. Would you happen to have any information on this topic?

630
SkippyVasquez
Strava
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esemianczukHub Rookie
asked in Developers & API
Global Heatmap API

Hello,I've been developing the website www.sherpa-map.com which uses Leaflet to display various map types and allows for routing using a self-hosted Graphhopper service. I would like to incorporate Strava's global heatmap but have been unable to find any documentation or recent examples, I can't even get a simple curl request to go through with a variety of different URL attempts.Is there any documentation? Are there any examples? Any help would be appreciated.Thanks!

4700
SkippyVasquez
Strava
K
kgodtfredsenHub Rookie
asked in Developers & API
Webhook subscription UI

It would be great to be able to add a webhook subscription directly within  https://www.strava.com/settings/apiRight now the overhead of having to implement the subscription programmatically from the client means we need a one-off Strava implementation that doesn't look like any other product that offers this kind of webhook service. This is harder to support over time, and has meant we have had to rely on polling the activity endpoints more than we want to.Thanks for listening! 

90
SkippyVasquez
Strava
S
simonpstrv3Bk1Hub Starter
asked in Strava Features Chat
Global leader boards?

I was wondering if there was a global stats leader board available? I reckon my 2022 end of year stats were pretty impressive and wondered how they compared with others?

100
Jane
A
andrewsHub Rookie
asked in Strava Features Chat
Map controls for heatmap?

How do you turn on the map controls to allow you to navigate around the heatmap, spin the map in all directions, change the viewing angle, etc. I seem to only be able to zoom.  Thanks

430
A
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DilphatHub Starter
asked in Devices and Connections
Galaxy Watch 5 Weightlifting

Hi,   Not sure what changed, but the weight training option on my watch is nearly useless. It doesn't show bpm or time, they just stay at a constant 0. Every so often i'll check my watch and it'll show a heart rate and a time of a few seconds, and then just like magic it resets itself to 0. It's also pre-emptively decided my workout is done on it's own mid set. Any thoughts?    Thank you, 

10
Jane
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igorpHub Starter
asked in Developers & API
frauds in uploaded activities???

Hey 🙂 We have been using Strava API since 2017 and organize hundreds of local sports and eco challenges, very often with prizes, e.g. from local authorities. Credibility of the data and fraud detection is though very important. We've experienced cases when users upload manually to Strava activities which were well prepared in widely available tools - those activities have a reliable .gpx track, data about source (all sports devices) and looks like real activities. Quite often they download .gpx tracks from other Strava users and edit them (e.g. adding timestamps in any .gpx editor or editing device source) To make our events we need to somehow spot those fraudulent activities. Do you have any idea how we can recognize them? Huge thanks for help in advance! Have an active day! 🙂

752
D
rrajao
rrajaoHub Rookie
asked in Devices and Connections
Strava doesn't load correctly on Vivaldi desktop browser

Vivaldi is a browser based on Chromium engine, so it should work fine. Edge works fine. This is the desktop version. Mobile app works fine too.The image below is just an example of the first page, but other pages also have issues. 

40
A
LukeJJ
LukeJJHub Starter
asked in Strava Features Chat
Is it possible to edit Strava data?

Good morning everyone.I have started to mix up my runs by going for top spot on segments or at the very least beat my previous PR.I went for a run yesterday and aimed to beat a certain segment. I have got back and checked the segment. It's only a 0.24km segment. Crown holder has done it in 41 seconds. My previous PR was 53s but yesterday I completed it in 42 seconds(Re watching my run on the map it is clear it is 42 seconds) however Strava has my time down as 2m34s? Is there a way to edit at all? Thanks for reading and thanks in advance for any replies. Luke

1020
Jan_Mantau
Superuser
B
BreadyHub Rookie
asked in Developers & API
Webhook unable to view/delete subscription

Hi, I am not sure if this is the right place to ask this but I will just go ahead: I am trying to set up a webhook to strava and followed this guide. I think I made a mistake when sending the request to the push_subscriptions endpoint and did not save the response from it. Now I would like to delete the subscription as described in this article. Because I did not save the response from the first request I do not know my subscription ID. To retrieve this ID I tried to make a GET request to the push_subscriptions endpoint and view the subscription, as described in the article aswell. This however does not work and returns this errror: The request I sent to receive this errror was the following (in Python): When trying to just subscribe again, I just get the error that a subscription already exists, so I do want to delete it or at least be able to view it. I would really appreciate some help with this issue, and sorry if there is a better place to ask these kind of questions.

530
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K
keskonfoulaHub Starter
asked in Devices and Connections
Including virtual rowing sessions to club leaderboards.

I noticed virtual rowing sessions are now not included our rowing club leaderboard. Is there any way to make the virtual training sessions part of the leaderboard?

10
Jane
C
cris11Hub Starter
asked in Developers & API
How to get end date or calculate end date

Hi everyone! In the getActivity api response there is only start_date and no end_date. Currently I need to know the time when the most users finish their activity. i want to know exactly total time from start to end activity (moving time, elapsed_time, pause activity time ) Thanks everyone!

232
ActivityFix
Superuser
L
LucaSpadazziHub Starter
asked in Developers & API
Upload via api skips elevation computation

Good morning,I have a question about activity upload via api.I have a TCX file built manually, thus not coming from a device like Garmin. This file contains elevation data (<AltitudeMeters>...</AltitudeMeters>).If I try to upload this activity via api (https://www.strava.com/api/v3/uploads), the activity appears among my activities (https://www.strava.com/athlete/training), but shows an elevation of 0.Using the web interface (+ >> Upload activity >> Choose file):1) before clicking Save & View, the activity appears among my activities, without elevation2) after clicking Save & View, the elevation appears and is correct.It seems like the api call stops at step 1, and the elevation is missing. Is it possible to obtain the same result (steps 1 and 2) using apis? 

295
ActivityFix
Superuser

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