Ask & Troubleshoot

After working for some time with the API, I'm wondering if this is something feasible. The SummaryXXX model looks not only more complete but usable (as they both include identifiers).In case this is not possible, or causes some sort of breaking change, it would be nice to have info, such as identifiers, gear used, activity stats, etc. on the ClubXXX models.Thanks in advance.

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Hello, on all activities of mine and those of followers I now have white grid squares instead of photos of the actual activity.  I have logged in and out of strava app and in and out on my phone. is there a solution to this? Thanks! 

The acitivties that I record via my Strava app are not synced with the Strava website (only my bike ride of last week) the fitness activity and walking activities are not synced. This also causes troubles with the connection to Garmin.Does anyone know this problem and found a solution yet?

I had to reset my phone and i forgot my account to login. I found my monthly payment in my google account but when i try to log in its a new account? I would be happy if i get my old account back. All my activities or on that. 

Hello.I noticed this evening, when downloading my data using Strava API (through Postman), that the location_city and location_state parameters are set to 'null'.As I have given my token full access, I get also the detailled info for the segments, and there, the city and state parameters are set properlyI am fairly certain that it was not the case before, so I' m wondering if something has changed.Thank you.

In Strava Routeplanner (which STILL is not available on mobile..), there seems to be no way to temporarilly hide the planned route to see the features underneath. This needs to be added. This is almost standard practice by now if you look e.g. at Komoot or BRouter Web which both use "M" as a hotkey to temporarilly hide the route while the key is pressed.

Hi,From what I've read you are using Mapbox as the company to provide mapping and they are using OSM for surface types. I would like to ask you how often do you update your surface types in Strava Routes? I'm asking because I wonder if it's worth editing surfaces in my neighborhood so it's visible for everyone in Strava Routes. Sometimes it's quite annyoing when drawing a route, riding it and after that someones says that you could go nicer path somewhere because it is smooth tarmac and on the Routes it was marked as dirt..Cheers,Filip

I've already contacted Strava support about this issue but got nowhere.The the past couple of months the app (android , and yes already uninstalled and reinstalled and still have same issue) randomly will not save map type or commute tag, it will just save as a standard ride.So this morning whilst saving my commute ride I notice is I choose ride as commute and then set map type the app removes commute option, so I then reset ride as commute but app then removed map type choice?? Anyone else having this issue? Tom 

 Hello,I have a problem with my subscription.I currently have 2 subscriptions and I would like to cancel the one without the trial period and get my money back at the same time. I took out the subscription with the trial period first, but it didn't work, so I had to do it a 2nd time.In addition, I opened ticket #2693699 which was closed without any response.Please solve this problem

My phone app says my fitness is 63; my PC says it's 56. I not as interested in the absolute numbers (just the trends), I'm just surprised they don't match.On my PC the data goes back to Jan 2016 but the phone only displays back two years. Even at two years ago, the fitness numbers are different. In 2016, I was simply riding and had no power meter or smart trainer. Starting in Nov 2017, I had a smart trainer and in May this year I bought power meters. I've been using a HRM the entire time.I do understand the smart trainer and power meters will make a difference - measuring real power output vs. estimated numbers. But shouldn't this all be consistent across the two platforms?

Hi, could you please include a barefoot shoe brand in the list.  The website link for the shoe is below.https://andune.in/collections/men?sort_by=best-selling&filter.v.availability=1&filter.v.price.gte=&filter.v.price.lte= Thank you.

I wonder why any segments with the slightest negative grade does not work on live segments? I understand steep segments for safety, but I like to bike several segments that are quite long but with 0-5% negative grade. They are a bit up and down, but no steep or dangerous parts. None of these work with live segments because of the descent, but I can't understand why. I believe it used to work a while ago. 

Tengo una pulsera marca oppo y NO podido sincronizarla con la aplicación stava???? TRANSLATION: I have an oppo brand bracelet and I could NOT synchronize with the stava application????

Hi please how can I verify my strava account and thank you very much 

Hi i cannot see my or anyone elses maps on strava please can you help thanks  

Most of the information on my mobile feed started not to show since 1 or 2 months. Distance, pace, elevation gain, achievements, description areas dont show on my phone which has full HD resolution but these fields are visible perfectly on my WQHD resolution phone. This problem started to occure after an update 1 or 2 months ago. Before that i had no issue with these fields on FHD display phone. Attached is the 2 different screen shots taken from my 2 different devices.   

Hey,Strava has always traditionally been focused on Cyclists, but more and more features are coming out for additional sports. I would like Strava to better support Multi sport, in both activities and athletes stats/data.One way I would like to see this done is allowing the user to set HR Zones per sport type. Currently its a one size fits all which does not fit for athletes who cycle and run.Having this support will also allow Strava to give much better relative effort data. An athlete  might make a habit of going on 2 hour cycle rides Strava sees this athlete can perform for 2 hours, but it doesn't care which sport. On another day the Athlete may go for a 20min run which exhausts them much more than the regular ride they do. But Strava doesn't care, Strava sees they have only done 16% of the work they typically do, so it marks it as a low effort, something it was not. I can't say for sure this is the way Strava works, but this is based on my own experience of using the app for y

In the Kinomap application, I cycle on indoor custom routes. I configure the routes on https://gpx.studio/ and then export and import the GPX files into Kinomap. In Strava, when I add the Indoor Cycling tag to an activity, the Elevation disappears. Why does this happen? I've noticed that there are many discussions for and against Elevation, and I'll provide an example to contribute to this controversy.In 30 minutes, I can cover 10km with 400m of elevation, and still in 30 minutes, I can cover 20km with only 10m of elevation.

When importing GPX file in strava.com/routes/new, activity is always changed as "cycling". So when I want to import GPX files for my trails, as they are produced by event organizers, the trace is modified by Strava to follow other ways. That's very problematic to prepare my trails. Does anywone have the same issue ? Any idea to solve it ?Thanks ! 

This activity was started at 10:12 and ended at 10:18 and the result was uploaded at 10:22 via API to Strava. How can I achieve that 10:12 is displayed on the Strava-Website instead of 10:22? start_date and start_date_local are set.

Trying to set up a web page for my sister-in-law, using my own python code and web page as a template.I can get her stats ok, but I get a 401 error returned when I try to get her activities. At the bottom of this message is what I get returned when I try to get her last five activities (I have replaced the Bearer code with **bleep**).I have her client_id, client_secret, refresh_token, access_token, athelete_id, grant_type, (authorization code) and the corrected paths for her stats file, auth file and activities file in a .env file and have double, triple and quadruple checked them for accuracy- what am I missing?I don't understand why stats works, but activities doesn't. My own running web page is here-https://vk7krj.com/running.htmlThe stripped-down version with just the strava bits for Sue is here-https://vk7krj.com/Sues%20running.htmlHer activities are currently showing some old ones of mine as placeholders.. Any help/ideas greatly appreciated.Ken.*************************

Average power for the whole ride at the end of Power Curve is always lower than Average Power for the ride on the activity page.  Why is that?  Is it because Power Curve does not filter out stops?  Is there an option to filter out stops from the Power Curve like there is an option to exclude non-moving sections from the Average Power calculation?Thanks,Haris

The segment is this: https://www.strava.com/segments/19368887My efforts show for my stats for the segment (13) and for PRs, but when you click the Local Legends stats it shows only one female athlete as having completed the segment in the last 90 days and that person is showing only 2 efforts. I do not appear at all. I'm assuming other women have also completed this segment in the last 90 days as well. 

Hello,Lately my strava app doesn't show the names and details of the rides on the feed. It only shows the map and the date on my activity page and on the feed page some people's rides are only map and some others are normalDoes anyone else has the same issue?  I'm using android appIt only shows map and the date on my activity page and on the feed some people's rides are only map and some others are normal