Ask & Troubleshoot

Posted in general, now in Developer Discussions.Hello!  I've used free version and now in 30 day trial, enjoying Strava as I prepare for the upcoming end-of-July 500 mile ride across Iowa, RAGBRAI.  I'm from USA, but the activity I'm seeing of other riders is from Brazil, Turkey, and Spain.  Surprised I do not see any from USA.  I've checked my profile and it looks okay.It labels me as Mont Blanc - not sure what that means, anyway I'm in the USA.Any ideas?Thanks!

(I'm just trying to post, please ignore this post)

 I am using List Athlete Activities from Strava API. When the uploaded activity is received as a response value, Is it possible to distinguish whether the data was uploaded from garmin by the value of external_id?

Hello everyone,I'm writing on behalf of an Italian bike brand.I know from Giant bikes ios app you can directly add your bike to Strava gears.I haven't found a way to manage (add/remove) gears using public v3 apis, you can only read gears.Is there a way to access those kind of apis? Must we setup a partnership between Strava and the brand?

Good afternoon all, trust you are doing good. Does someone know, why my Suunto 9 baro shows incredibly big altitude numbers? Measured height (at starting point) as of 74 m is correct, but the accumulated altitude metres during the ride are too much (1316 metres of accumulated altitude for a 80 km ride, which is actually quite flat....). Any ideas, pls? Thanks, cheers, Christoph

Hi,I work for a charity, and we are running a challenge in September. I have set up a club and expect to have approx 100 people. As this runs from 1-30 September, is there any way to calculate the distance travelled by everyone in the club over this time? I see the leaderboard runs weekly, but is there any platform, upgrade or addon that would allow me to automatically track the group for a month, rather than doing this manually weekly? Thanks, Diane

I am over 75 but in Strava the oldest age group is 75 and over which includes folk who have not put in their DoB. Strava defaults this to 1900 so they become over 75.

Can anyone tell me if there are plans to add weather information besides temperature to the activities API? I know Strava's front-end displays basic weather information like feels-like and precipitation about the time an activity took place but that doesn't make its way to the API in any way I can tell.It also seems like the "average_temp" field does not show up consistently in the API. Is there a reason for this? I suspected it was older activities that did not have the data, but I cannot identify rhyme or reason why some have it and others do not.Thanks!

Hi there,I have just had my submission approved for the Strava Developer program. In the e-mail, it included that I now have rate limits that are higher than they previously were, which is great. However, it included that my "athlete capacity" is now only 99 - whereas previously it was unlimited for all API applications.I already have 96 athletes connected - you can see how many you have once approved. This limit of 99 is far too low and I am extremely concerned. It reads as though my application, among many others, has/have just been broken for new users. I have a bunch of questions: What happens if I reach the 99 athlete limit and another tries to connect? What is the error message so that this can elegantly be handled?How am I supposed to deauthorize an athlete? My application is a visualization app which has very few concurrent users. However, it may have many connected athletes as they will connect, use the application, and likely forget about it. This seems like an obvi

Hello,When i try to view or edit the subscription webhook of my app i have a 403 error 403 ERRORThe request could not be satisfied.Bad request. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.Generated by cloudfront (CloudFront) Request ID: 4cwuvOFIyTkqtHY2tqelKD6UZqOHYK6VEM0cBvNFwAghFuRrlUcYHA== 

Today I did 2 hrs weights and cardio, logged activity with HRM and Wahoo app. Result posted to Strava, Time 2:05hrs, av.HR 130, max.HR 155, calories 1513.Yesterday Zwift cycle. Result posted to Strava, Time 1:25hrs, av.HR 145, max 162, calories 713.Relative Effort yesterday 135, fitness +2, stronger effort than usual, right at the top of the red zone.Relative Effort today 3, and right at the bottom in the pale blue zone?Seriously?? I sweated and put in just as much today as yesterday but you ‘dumb down’ on weights and don’t count it for “effort”. Your metric is surely wrong?

I am setting up oAuth flow in postman and all works ok until it calls the token URL at which point it fails with a 404 as per the below. If anyone has some ideas on this help would be much appreciated: ▶POST https://www.strava.com/api/v3/token 137 ms▶Network▶Request HeadersContent-Type: application/x-www-form-urlencodedAuthorization: Basic MTEyOTM1OmIyOTUxMjZiYmIwYTBkZThkNzVjNDdkYWMwZDc3NDJkYTI1ZWIzZDY=User-Agent: PostmanRuntime/7.32.3Accept: */*Cache-Control: no-cachePostman-Token: 5338b39b-26c7-4e29-8522-37083712d01dHost: www.strava.comAccept-Encoding: gzip, deflate, brConnection: keep-aliveContent-Length: 133Cookie: _strava4_session=oi9vk4mpurrq5ere7c9msr25p75menc6▶Request Body grant_type: "authorization_code" code: "e2632985384fd78ff6d482d42fedb3cfcb20cf7d" redirect_uri: "https://oauth.pstmn.io/v1/callback"▶Response HeadersContent-Type: application/json; charset=utf-8Transfer-Encodin

Hi,is there any way to make Strava speed calculations accurate 100%? I was thinking about pairing Strava with some cyclocomputer that uses a classic magnet piece attached to the spoke. However, after my research, I found that Strava can be paired only with cyclocomputers that use GPS to calculate speed/max speed. That sucks a bit. Is there any other way to have speed calculations right?  

after downloading the activity to the diet, the segments are displayed, according to the KOM time, but they are not entered in the table of the best and no one else can even see the segment, how is this possible??

Hello Ive been a Strava user for a number of years, and have always used the average pace function - my average pace across total distance run - to track my runs i seem to have automatically been given a preview subscription and now, when I run, I can only see average split pace per km rather than average pace across total distance  please can somebody tell me how I can go back to seeing the previous stat whilst running  thanks alex

Does anyone know if I can define the size of the splits? By default I can chose between 1km or 1mi, but it would be nice to really define other distances.Even better, it would be awesome to define time splits instead of distance one. That would allow, for instance, to train 1 min splits for fartlek series

Is it OK to link to a YouTube video (in this case a yoga instructional video) in the description of my strava activity and post it to my followers?

Hi there, I am currently unable to access my heatmap - is there an issue at the moment for anyone else?

Hello, can someone explain me why strava is messing with my routes uploaded from cycle computer? 1. I'm recording my routes (commuting in a big city ) with my gps bike computer (iGPSsport BSC100S) with a speed sensor on a wheel. It has an app where I can see the results via bluetooth. For example todays route I drove: 12,2km, 30:40 moving time, avg speed 24kmh2. Computer's app is linked to strava and it automatically uploads route to strava when I save3. That exact same route on Strava has 20% worse results: 12,1km, 35:03 moving time, avg speed 20,8kmh.I tried manually export .gpx, .fit and .tcx to strava and each file extension has different results! .tcx are total mess, it tells me that I was driving 85kmh  (vmax) and shows 29min time.Speed sensor are calibrated with gps reading and correct wheel size

Couldn't delete, but edited comment. Can ignore, thanks.

Hello, I have a Polar Vantage V2 that synchronize and share all my activities on Strava. It works like a charm. However, I would like to share some activities (for example: running) and not others (for example: swimming). In Strava's settings, it seems that it is "all or nothing". I wish I was wrong. Could you give me an answer? Best, Alex

I recorded my 8 Km run via Strava app on iwatch series 8 this afternoon and the activity wasn't uploading to strava.Please help. 

I've noticed annoying issues with Apple Watch run workouts and Strava. If I set alerts (i.e. pace range alerts etc...) for a custom apple watch run workout. Strava interprets each alert as a new lap. This feels like a bug, has anyone else had the same issue?

Hi. I connected The Conqueror to Strava but it tells me I need to connect at Strava’s end. I cannot see how to do that in the. Mobile app. Any help, much appreciated.