Ask & Troubleshoot

I received an email that I got two CRs, but in reality I only got one. The other was a PR and outside of the top 10. Also the name of the user and the name of the segment are prefixed with numbers.I love the app by the way. Keep going 🙂

Hi, In achievements:  where users get medals and personal bests etc. There are still miles (1/2 miles, 1 mile, 2 miles) even if users have "Metric" selected as the default in the settings. Now, users who selected metrics should not be forced to see miles anywhere in the app and vice versa. World standards for running are as follows: 400 meters. 800 meters. 1500 meters. 3000 meters etc. (100m and 200m for sprint)

In this graph/chart at the bottom showing pace and heart rate, can you tell what is the pace and what is the heart rate? If the answer is 'no', then please add legends on the left and right axis accordingly to it please. Thank you.

It would be great to be able to compare all your Strava segments directly with someone on your friends list so you could see which segments you had in common. (This used to be supported by a 3rd party app so its doable). Cyclists are very competitive this would be a great addition. It would make it much easier to see what segments you have in common so you can try and beat their time. I think when this feature stopped working on the 3rd party app it was stated that it was a privacy issue. This seems strange as you only have people on your friends list that you want and you can block people ìf needed

Hello! I am using Strava for recording windsurfing sessions (amongst others). Although I have selected “metric”, the speed is measured in kn. How can I switch to either kmh or mph? Thanks, Aris

I’ve enabled flyby in the settings, via mobile app and tried via URL sit but I can’t get it to work?

Hi 👋 Your api server endpoint router rules for fetching the authenticated athlete:`GET https://www.strava.com/api/v3/athlete`Also allows`GET https://www.strava.com/api/v3/athlete.umbrella`and other variations of `athlete.*` return the athlete. I haven't tried this with other endpoints, nor the overall implications other than odd behavior.Just thought you should know in case you wanted to update this behavior to 404 or something.

Hello,  I have to create a webhook so that strava sends me the information of the athletes' activities to my app in nestjs and I don't know where to start.I appreciate your recommendations.

I use Map my Run to record my runs and it integrates to Apple Health perfectly.  Is there a way for this to also link to stava so I don't have to manually download the TCX file and upload it?  When I use Apple Workout from my watch to record my runs it integrates to Strava perfectly  Ideally, I don't have to manually move files nor utilize 2 different running apps at the same time. Any thoughts?  

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trying to get some details out of the Strava API - specifically year to date miles but its missing miles, which i think are either virtual or private ridesi can't see from the api docs if its possible or how to include these in the total

HiI have reinstalled my Strava app on my Samsung Gear Sport AB91 SM-R600 .This because I got a new non-Samsung cell phone and Samsung forced me to reinstall it Strava App on Watch. Tizen OS  4.0.0 7 Knox 2.3.1 TIMZ 3.0.0At first boot of the Strava  app (1.7.24) I see that I need to type in 4 digits, for authentication.On my mobile phone ( having connected the Samsung Galaxy Wearble App) the app redirected to  https://watch.samsung.strava.com/ which shows:{"message": "Internal server error"}Why is this msg seen?Also is there anywhere else I can get those 4 digits from ? ( from another than the web site that respond HTTP500) .So that I can continue to use Strava on my Samsung Watch Gear.I have no problem with any other Samsung apps*  on my cell phone, nor on my Gear Watch.I only have problem with the Strava app, on the Gear Watch.*(nor account problems after creating a password - because there were none initially as it was created on google initially)Thanks

I have the band and Mi Fitness app on my iphone 11 Pro. Strava has authorised access . Yet when i start a run and click on the Strava Heart icon it cannot find my Smart Band 7 and so my heart rate is not recorded with my run data.how to solve this ? 

Strava has a lot of great information about my activities, so I'd love to see it use that information to create adaptive training plans.I'd like to be able to do things like:Tell Strava that this is an easy run, so warn me if my heart rate gets too high.I want to increase my efficiency (run faster for same effort/heart rate): use AI to figure this out.I want to increase my endurance for this distance (or where I tell it which route I want to run), again use AI to figure this outEncourage me in appropriate ways during these runsI don't want to have to use other apps (that don't have my long Strava history) to do this.  

My Ergometer supports two modes: normal "bicycle" mode, and "handcycling". When it synchronizes the activites with Strava, I could manually change the sport type to "Handcycle" prior to the recent updates.Since the recent updates, new activities are automatically tagged as "virtual" (which is fine). However, within virtual activities, there are only three sport types: Virtual Run, Virtual Ride and Virtual Row. Because the virtual tag cannot be removed, I have no way anymore of properly recording my activities as handcycle.Hence, I suggest to add the sport type "Virtual Handcycle".Probably, there are also other sport types that should have a virtual twin. An option could also be, to not limit the sport types within the virtual flag, i.e. instead of "Virtual Run", you can just choose "Run" with the virtual tag.

I am not receiving any Strava notifications, and if I try to turn on 'Friends Activities' notifications, the app doesn't realize that it is on. The video upload did not like my link, so here's a video of the app not recognizing it's own settings.https://youtube.com/shorts/OCrteJIsOEE?feature=share

Hello!Our NGO (https://www.bartali.org.il), is organizing a "challenge" this weekend, in support of the children who lost their families in the war in Israel on October 7th.I would like to ask what is the best way to set up such a challenge on Strava, so people could log-in the miles they are riding, where ever they are (either from their Garmin or from ZWIFT) and it will all be summed on one dash board.Would truly appreciate your prompt help!!

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This subscriber feature has been non-working for over two years now; I’m posting it here now in a hope to get some votes and, ultimately, a fix.Steps: In the iOS app, navigate to tab Maps, sub-tab Segments, and select either “Break your record” or “Climb the leaderboard” item.The “Break your record” feature is supposed to show segments with a potential to get a new PR. Instead, it only shows a small amount of segments (two in my case) with very outdated “Current PR” and “Projected finish”. When checking back in my running history, these numbers are from September 2021 (actually around the time when I switched from free Strava to subscription), and weren’t updated since then. The “Climb the leaderboard” should show where you’re close to get to the Top 10. But, instead of showing my regular segments where I actually am close to Top 10 or QOM, a bunch of random segments is listed, at a quick glance I never ran through a single of them. And I think the “Become a legend” feature i

A route designed for riding, when opening on the IOS app, is shown on a the heat map of runners. This creates confusion when wanting to deviate from said route, as you may turn into a path that is walkable but not rideable. Any idea what I am doing wrong or is this a bug? Note: I both run and ride and switch between making routes for both often. However, cycle routes are always shown on running heatmaps.

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I’m thinking of organizing a one month walk/hike challenge for my colleagues at work. The winner at the end of the month will be the one with the most distance covered. Planning some prizes to give away as well. Would be great if I can create a challenge within the club page. 

When I use apps such as MySwimPro with the Apple Watch it automatically Tuens on the "water lock" feature on the Apple Watch.If I start a swim with Strava on the Apple Watch this doe snot happen. What is more, I cannot swipe up to manually turn on the water lock.Is this just me or am I missing something?

Is the Apple Watch Strava app affected by the new Low Power Modes for Workouts. Does switching on these setting affect a Strava Workout? And if not - can they be integrated? 1. Simple setting - Low Power Mode 2. Advanced setting - Fewer GPS and Heart Rate Readings  

I had to cancel and restart a new account , I have download all the data with my previous activities.. started to upload them, and then suddenly I have top a maximum .. do I have to wait 24hrs to continue uploading a few more, or is there another way .. Thanks in advance