Ask & Troubleshoot

I Zwift a lot, even during warmer months. I like the controlled environment and training aspect of it all. I noticed when viewing another athlete in Strava, the "Side by Side Comparison" does not reflect this (very real and full of blood, sweat, and tears) data for the last 4 weeks (maybe all year/all time).Actually, it appears there is no way to merge Virtual Rides or even display Virtual Rides for last 4 weeks, even on "My Stats" on my profile page. The top of my profile page has a large font "Last 4 Weeks 6 Total Activities", but "My Stats" and "Side by Side Comparison" has "Last 4 Weeks Activities / Week 2" 

If I log into STRAVA and look at the global heatmap, I just get a blank page. Can anybody tell me what I need to do to see the global heatmap?

On one of my weeks in the "You" Progress view, the Elevation metric is truncated (it shows "1,654..." instead of "1,654 ft")This doesn't happen on any other data points that I can find. Just a random thought, I wonder if it's related to the duration being exactly "2hr" (with no minutes to display). That's the only unique thing about this data point that isn't true of the other weeks that I can see.Anyway, hope you can fix this, thanks.

good evening StravaSince the beginning of November my moving time on each activity has been drastically wrong. the last two runs I have completed have been about 1hr 10mins but Strava thinks I completed them in about 35mins which is ridiculous. And Yet Strava records my route perfectly but the time is completely bonkers.I see this is a continuing problem for many other users and I wondered when the problem will be fixed?? seems like a very basic feature to get wrong. There's nothing complicated in recording a start, finish then calculating a duration.I am using a Samsung S21 and the app version is 332.10see below bizarre graph   

My phone turned off while I was record activity. After turning on the phone (I do not have a SIM card in it), incorrect date was displayed (31st February 2022). When I turned it back on, Strava showed the time with "-". After recording activity and correcting the date and time on my phone, the workout was saved, but I can't find it anywhere. Is it possible that due to an incorrect date, the training was not included at all? Where can I find it? 

The Strava app keeps showing 50+ badge notifications and it is really never more than 3-5.  This is SO annoying.  

Bonjour les plans cyclisme son indiqué être des plans en salle ? Ça indique quoi ...pour home trainer ? On ne peut donc l'utiliser pour la route ?  TRANSLATION: Hello, are the cycling plans indicated to be indoor plans? What does that indicate...for a home trainer? So we can't use it for the road?

If you open some Strava activity being logged out (e.g. use private mode), you'll notice that title, map, photos and even comments are shown. But description is hidden.Why? Does anybody know what to tune in your account to show it?E.g. https://www.strava.com/activities/10120639819 

When requesting a bulk export of your data, there are missing translations in the 'activities.csv' file:<span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.type">Type</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.start_time">Start Time</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.jump_count">Jump Count</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.total_grit">Total Grit</span><span class="translation_missing" title="translation missing: en-US.lib.export.portability_exporter.activities.horton_values.avg_flow">Avg Flow</span><span class="translation_missing" title="translation missing: en-US.lib.export.

Je ne reçois pas toujours mes notifications de sport et je ne les trouve pas toujours dans le menu je recherche et je recherche je ne trouve jamais je ne comprends pas comment faire TRANSLATION: I don't always receive my sports notifications and I can't always find them in the menu I search and I search I never find I don't understand how to do it

In addition to my question below I am also unable to use the dev playground when copying my correct client id and client secret. I have seen another with this issue, is it my side or strava's?Thanks

Hi,I have some questions relating to Strava & Apple Watch/iPhone.Why does Strava have to make everything so awkward? Other, so called lesser apps can turn on the water lock automatically when you start a swim activity, so why can’t Strava?? I’ve noticed this sort of thing a lot with Strava, another example being when you start a run on the Apple Watch, it isn’t mirrored or at the very least given an option to mirror it on the iPhone. Again, other apps allow this so it’s blatantly possible, yet Strava refuse to enable it. My final question is why are there no new Apple Watch complications? There are only the same basic ones that have been there for a long time and also, there isn’t any Strava Lock Screen widgets? A feature that has been available for nearly a year now and still no support from Strava? Thanks. 

Since last watchOS update (10.1) the clock on the upper right corner is missing. Please compare this photo with a screenshot from Strava's Apple Watch FAQ page:   I tried switching the watch language to English to be sure it was not a language specific problem and that's not the case. Is this a known bug? Any suggestions to fix? It is very annoying using the Strava app on commuting by bike (so I am not worried about sports stats etc., just want to log the activity) and having to go back home to see the current time.

I have scoured notification settings but there isnt an option for turn off patronising comments. Does anyone know what they come under? 

Hi, I'm 2 seconds off the KOM for a short segment near me. (34 s) Today I had another try, but on my return home / end, & fill in the Strava report, I found it no longer exists...(The KOM holder has just moved to Spain, by the way).Can Segments be taken down or removed....? And do people do this...? TIA Ian 

Hello! We are a Chinese company, and we have applied for Strava's developer API. We aim to use Strava user's exercise data through authorization and generate exercise trajectory videos on our Tooolive product, making this a very exciting endeavor.However, we have a few questions that we would like Strava to address:Can Chinese Strava users authenticate through OAuth2? We have received feedback from users about this issue. How can we resolve it?Is it possible to download exercise data from Strava's API in FIT format, or is it limited to GPX format? If FIT format export is possible, could you please provide guidance on how to do it?Thank you!.

So I was in a challenge (contest) that ended at midnight. I logged my final activity shortly before and was in the lead. Midnight came and went and I was in 1st place! I was happy I won and went to bed.I woke up this morning, and I can see now that I’m no longer #1. Nearly an hour after midnight, someone had  backdated a new entry, logging an additional activity, and that pushed me to 2nd place. How is that fair? Why does the Strava app not have something in place to prevent this? Now the admin of our challenge will see the other guy in 1st place and declare him the winner 

For the first time in several weeks I tried to create a route a few days ago on my iMac using Chrome and some way into the creation of the route it’s like the webpage refreshed and cleared the entire page, it was completely blank. The only thing showing in my browser was the URL. I then tried it again, and the same thing happened. I gave up.I’ve just tried creating a route again today, this time on my iPad in Safari and it has done the same thing - part way into the creation of the route the page goes blank. I really need to create this route prior to my long run in a couple of hours so I’ve saved it, and keep going back and editing it to extend it because i can’t seem to create it in one go without this problem. It is happening over and over and over. I can’t even seem to add 1km to it without the page going blank. It has made route creation completely unusable for me.

Hi! I have a problem with my Telegram bot which uploads activity files to your Strava accounts.I've made it so you first publish the activity through the bot, and then you can change it's name/description/type etc.And here lies the problem: when the bot changes the type of an activity through the API, the default gear doesn't set automatically, so you have to log in the Strava app and change it manually.Is there a way to set shoes/bikes for the activity via the API?Also, I remember previously gear items had "primary" parameter, which, i think, corresponded with the Default equipment in the UI. But now, since developers added the default sports list to the gear, the "primary" parameter is always set to "false" and cannot be changed, hence the gear can't be set automatically when editing activity via API. Am I right or missing something?

Hi All,My group ride has started using waypoints on our routes.Each weekend a route is sent out that includes waypoints and everybody else on the ride can see them on their garmins, but I can't.If I look at the route in Strava on my pc, the waypoints aren't showing, so I'm assuming this is where the issue is.Does anybody have any idea why I can't see the waypoints?My strava account is set to private, could this be causing the issue?Any advice gratefully received.Thanks

I set 3 goals (all are power goals) today and as you can see they are listed as "undefined on undefined"

Dear all, I am checking different segments on my regular route and noticed that the progress isnt showing a lot of deviation although I increase a lot. This is because there is this one time that got recorded with a flat tire. So went way over my usual time and now im looking into hiding this effort from the segment.This activity with the effort was a couple of months ago and was visible for everyone, therefor i tried to hide the complete activity to make it disappear, but it keeps on showing the effort.are there any options?

I would like to know is there a way to add a manual activity without Strava changing the pace,speed or distance? For example, yesterday I did a mile in 20 mins,at 7.57 for a run and when I added the distance and speed Strava changed the duration,then when I tried changing the distance down to what I did the pace went up or down and I tried changing the speed also and it changed the distance. How can it be manual activity and entry if Strava is changing things it's not meant to?! 

Systm is no longer uploading the image file of the workout, nor the “Virtual” label, to Strava. This has started happening in the last few days after Strava has been updated several times in the past week. 

Hello,I would want to implement a feature in my app that would allow athletes to share their activity to other accounts automatically based on the activity title. However I was disappointed to see that there is no endpoint on the open api for that. I was wondering if there is any plan to add this feature in the near future? Thanks