Ask & Troubleshoot

Hi all.  I've made some adjustments to Strava's heart rate zones that better fit me, rather than just using the "auto calculate" based on my max HR.  The changes were saved but when I go back to past activities, the HR Analysis page is still showing time grouped into the old zones.  If I click on the bottom link "Based on your heart rate zones", it shows my updates.  Why doesn't Strava re-group the HR data from previous workouts into the adjusted zones??--Jeff

Hi.  Another ride today with my custom HR zones. I use more physiologically relevant zones, with particular attention to the "orange" zone (from memory about 75% to 85% of max).  In any case, I have custom zones that focus on the 65 to 100% region. However, my HR histogram uses the default HR zones.  Why?  The only thing I can think of is that I upload it from my Garmin 810.  But those aren't my Garmin HR zones.  Why would Strava apply the default zones when I have entered and selected custom zones? Am I making a rookie mistake?  Are the programmers making rookie mistakes. Yes, I'm a long-time subscriber.  This feature is the main reason.  To be more accurate, I subscribe in the hope that one day this will work.  Is it hoping for too much?

Hello, On this segment : https://www.strava.com/segments/5202101/local-legend I did this effort 6 times in the last 90 days and my profile shows that I only completed one effort 😕😕 Any idea why ?

Hello!I regularly do zwift workouts with power intervals. I use a Tacx Flux for this and everything works / is connected. When I look at my workout in the strava App, the average watts for every interval are inaccurate and I believe they are not correct. On the website they are actually correct and constant, the same values I see when doing the workout. 1. Is there a difference between app/website?2. Is there a way to solve this / to see the correct values in-app? Thanks!

I am using Samsung galaxy watch 4 classic, I had s3 frontier and really liked the strava watch face, but apparently I couldn't find the original strava watch that would indicate my weekly running mileage, if you guys can do something about that thn it would be great, please 

HelloSomeone can help me?i want to hace live segments on my Garming 1040 but i do not know hot to do it, i already have strava premium 

When I use Strava on my Pixel watch 2, even though the watch is set to be "always on", the screen goes black after about 3 seconds and I can only view my activity stats as I run, by pressing the crown of the watch, which then goes black again after 3 seconds.How can I change this ? Are there watch settings within the app somewhere ?

Hi,I created a Strava plugin and am facing a severe issue related to open external links.The Strava Webview has some limitations that make the user experience very bad.Main issue: The scrolling behavior has a severe problem, especially scrolling down. Instead of scrolling it, it's closing the page. See the video here: https://files-us-east-1.t-cdn.net/files/WYYSMFdW2s6zTg7fEhey5There are other small things that this Webview is causing, like pull-to-refresh issues, the vertical size of the screen, and lack of href target _blank. Now that you are launching a messaging feature, this web review may cause problems. Other apps already upgraded to a more modern Webview, or they open the native user browser.Is there anything in the roadmap to upgrade it? Or at least remove that behavior of closing that webview when swiping down?

  Tony5:07 PM (7 minutes ago)               I use the API for a personal program to give me some summary data from my rides. The form requested to be completed ("apply to Strava's developer program) seems to be aimed a companies, not individuals and for commercial applications? I am not able to provide a company name or application. Please confirm I will not lose access to the API I use for personal stats? Thanks,Tony.

I use Mi Band 8 global version and Mi Fitness app, workout results do not sync with Strava when started on Mi Fitness app, but it can sync when started on Mi Band 8.How to fix?

After I updated the app today, my training diary and progress graph have switched to display in Km, despite opting for Miles in settings. Activities in the feed still show in miles. I’ve toggled from miles>Km>mile in settings a number of times but the training diary and graph still show Kms. Wtf?

Either I recently changed my settings inadvertently or the goals have disappeared from the dashboard page.  If you navigate to DASHBOARD / GOALS - that block HTML on the right that shows you goals used to be on the side of the dashboard screen.  Now it's gone.  Maybe it's a performance thing, or maybe they want more clicks.  Either way I used to like seeing there.  And sorry if it's me changing a setting somewhere. plpinto 

Hi, I have samsung galaxy watch and installed strava on it, please help how to add badminton in the sport list on the watch?

Is it possible to show the organizer of a group activity as the group itself rather than the individual who posted the specific event?

**found out that it's a private route which I can't change to public**I have been sharing my created routes with my riding partners for forever but with the new update there doesn't seem to be an easy way to share my routes with my riding partners.  Where can I share via text like before on an apple device?

I use two apps to record water workouts: - Dawn Patrol (surfing) - Hoolan (wingfoiling) Dawn Patrol saves data to Apple Health as well as Strava, so surf sessions automatically appear in Strava. Hoolan saves wingfoiling sessions as workouts to Apple Health, but these aren't automatically imported and aren't showing up to import to Strava. How can this be fixed?

Tried to create a route the last two weeks and it detours me into roads I choose not to go..In other words, route creation is useless because Strava changes my route and will not let me select roads wish to ride.  I have looked every place for a fix and toggled everything to change preferences.  Strava support said use manual route...which is possible.  HELP

I navigate using saved routes on my android app. In the last few days the app has stopped opening my saved routes. I've tried on two different mobiles and get the same message "server not responding please try again later" Saved routes will open using my windows laptop. I've tried logging out and back on but to no avail.

Hi everyone, I have recorded a run with Strava on my WearOS watch and the data, included the GPS map, downloaded perfectly to Strava on my phone. However, when it synced to Google Fit, only the distance, duration, pace and a couple of other parameters were entered in Google Fit. The map, which is visible in Strava, was not synchronized to Google Fit. Is it a bug or was it designed not to sync GPS data ? Thank you!

Hi The Strava app on my GW4 has recently started having a problem recording heart rate data properly. On the 24th Sept it would record successfully: By the 29th it appeared to be intermittent. Recording HR using Samsung Health still looks ok so I believe it is a Strava app issue. I had a few watchapp updates during that period so maybe introduced as a result of those? Restarts etc. haven't helped. Thanks Mike    

testhello

Is it possible to manually input training impulse on the Freshness and Fitness page? Power meter wasn't working on a recent ride, so no entry was made on this Strava page. A significant uptick in fitness would have occurred if the data had been registered. So my fitness curve is not reflective of actual fitness. On Training Peaks, data can be manually inputted such that it adjusts fitness based on your estimates. Even if not totally accurate, it seems better than a curve which doesn't move at all based on the lack of data. Thanks.

Subject pretty much says it all: Strava not recording HR correctly with Wahoo HR strap: when I go for a run using Strava iOS app and Wahoo Tickr HR strap connected via BT, the data recorded is ridiculously inaccurate. It will basically pick a HR and stick there for 10-15min, regardless of how hard I'm going (same HR for 15% uphill climbs and 6% downhill descents.) It is not the strap: I use the same strap for cycling and my Wahoo ELMNT Roam records accurate/ ie highly variable data.

I'm working on a browser-based app using the Strava API that I hope to eventually make publicly available. Originally, I was planning on having all of the communication take place in Javascript in the user's browser. However, since the POST that exchanges the auth code for an access token requires the client secret, so far I have needed to hard-code my client secret in the browser-side JS.This doesn't seem secure, but I'm not sure what the easiest method to secure it is. My first thought was to host a separate API to retrieve access tokens. Once the browser gets an auth code back from Strava, it sends it to the API, and the API talks to Strava to exchange the code for a token, and then sends the token back to the browser.This seems a little convoluted, and even more so if I would need to implement TLS on my new API to secure that communication channel. Is there another recommended way to keep my client secret secure?

I have a few "Currently connected athletes".The problem is that they got deleted in my app's database. Meaning that I'm not able to access their refresh token or short lived access token, even though I have their permission.Is there a way to retrieve or regenerate their refresh token?So that I can create their profiles in my db again.Second option is having them "create a user" again in my app.Thanks for any suggestion!