Ask & Troubleshoot

I have recently been logged out of my Strava and have lost access to the email account it was linked to. how do I recover the account? I am still able to automatically upload activities through the Garmin connect app and I am subscribed to Strava. Please help! This has been going on for days of back and forth of submitting requests and no one is responding  all the best

I did the discounted membership price on my correct account. When the discount page popped up for the subscription it made me continue from a different browser. I logged in through the 'sign in through email option' and ended up signing up for the subscription on a brand new account because I used a different email. I want to transfer my subscription from one account to the other. How do I do this?

Does anyone know why the location of public photos on routes is hidden? - It would be great to see where those photos are taken, especially when the route has longer distance.

I've been dual recording rides on my Zwift Hub One on both Zwift (BLE to an iPad) and my Garmin 840 (ANT+) because Garmin badges help motivate me and Zwift uploads don't count, annoyingly. Until tonight, both Zwift (always first) and Garmin would sync the ride to Strava and I'd delete the Garmin one. It's distance was always off (questionable distance calculations of Zwift notwithstanding). Tonight it didn't upload and the distance was a couple miles higher, though the time still overlapped as always. That's good, but a surprising change. Did Strava make a change to better eliminate dups based on time and effectively ignore distance? Just wondering if I can quit my ritual of having to hop on Strava and delete my Garmin-sync'd virtual rides.

There is no way to see full distance of Nordic Skiing. And even better if you could choose a period as Skiing season starts November and might end in May. There's also new year in between which makes the season tracking difficult because everything starts on January and ends in December. 

 Witam użytkowników strava premium,od pewnego czasu mam taki problem z segmentami live, zbliżam się do segmentu otrzymuje o nim powiadomienie ale kiedy się rozpoczyna strzałka nawigacyjna ucieka gdzieś,czas przeciwników się zeruje a mój czas biegnie tak długo dopóki nie ukończę ręcznie segmentu, przywróciłem zegarek do ustawień fabrycznych, wczoraj podłączyłem pod laptopa i zrobiłem synchronizację przez Garmin express oraz connect i dalej bez zmian , myślę że po ostatniej aktualizacji jest ten problem, proszę o pomoc.zaznacze jeszcze że zegarek nigdy nie miał kłopotów z GPS ,Garmin Fenix 6,czekam na odp.dziekuje i pozdrawiam  English Translation:  Hello strava premium users, I've had this problem with live segments for some time now, when I'm approaching a segment I get a notification about it but when it starts th

Hello,In the API is the Activity.total_elevation_gain field populated with Strava-corrected elevation or the elevation data originally recorded by the device / app? The documentation just states: "The activity's total elevation gain." Thanks

Hi all, I've noticed that my webhook is called 3 times when an activity is added or edited. Any reason why this is? There's obviously only one webhook setup at the strava side. I see them in my server logs with something like 7 minutes between them. There are push notifications in my app based on information from the webhook, so now people are getting multiple notifications. What can I do to debug this? My server responds with an empty json response within the specified 2 seconds. Thanks. 

Hi.Yesterday i noticed that all my data training data somehow changed on strava app event though it was imported from Zepp right after training half a year ago. Also trainings where automatically named as "volleyball", now they arę named as "evening workout".Old exemplary training: Before that old activities changed, it looked like that one from my yesterday training: 

How do you find out?I wish there was an easy way to tell if tracks are open before going and a way to comment on a segment/ point of interest to say it is closed. Some tracks are only open if the teams are practicing on the weekend. 

Not sure if this is the right place to post but here I go:I sometimes use the wonderful Gentler Streak app to record some of my workouts. I cannot import these workouts in Strava although they appear in work-outs app. Some apps (like Workoutdoors) have an export to Strava option. How can I sync my Gentler Streak (very nice app!) to Strava?

hey guys, So I have just this week gotten a new HRM, a Garmin Pro-Plus. Now when I complete a HIIT workout and save ther activity it seems to be recording mileage on the main page of my activity. How do I change / edit this? Its not the end of the world but my old HRM showed average HR and max HR which was perfect. Screen grab here: thanks!!!!!  

Could be possible to add other kind of sports in the leaderboard stats for Triathlon Clubs? Actually, the leaderboard for Triathlon clubs take only runs, rides, and swims stats into account. It is a pity because triathlete trained as well: fitness, crossfit, and virtual run and virtual bike especially in winter time. Could be possible That would be grateful, thanks in advance.

I'm not sure whether this is already possible and I can't see it for some reason or whether this has already been submitted as a feature idea.The basic need is to be able to see how much I've climbed during my ride so far. I can see that on my GPS but don't always use that, so it would be good to be able to see that within the Strava app.Is this something already available?Has it already been submitted as a feature idea? (I have searched but didn't see anything)

Hello, I have a problem with my strava. I using heart rate monior (Geoid HS500), after i end the trening strava shows only my heart reate without burning calories.  I added my weight to my strava profile but it still not working. Can anybody help me?

So I was only using Garmin, not Strava, this morning on my run. I turned Strava on only when my run was complete. Logic would dictate that Strava got all of the data for my run from Garmin. Then why are they so different?     

I need a help - I created a challenge for group of my friends, but before that I wanted to test it via few scenarios. I didn't realize that one of the members I invited to test is a non-subscriber and he "spent" all the three free accesses. Now he can't join the actual challenge. Is there any way he can be unlocked please? Or other solution would be, if I can change the date in the testing challenge so he can actually stay there? Thank you

Hi all,I am surprised to see some of my segments with a time, but not showing on leaderboard.This is not due to map privacy,Any help?.Thanks.Jose 

I'm completely new to Strava. I've been rowing on a Concept2 machine using a VR app called Holofit for a couple of years now.  I'd like to import my rowing workouts into Strava.  The Holofit Companion app has a feature that allows connecting to Strava, but Strava doesn't seem to know anything about Holofit.  The Holofit Companion app has my workouts, and seems to show that there's a connection established with Strava, but I'm not seeing anything on the Strava side.Is there something I need to do in Strava to make my workouts show up?  Is there somewhere I can check to see if a connection exists with an external app?Any help is appreciated.

Wondering if someone could help - I'm trying to obtain totals for an athlete.  I have managed to get all activities, but would also like totals.This is the following code I am using:stats_url = f"https://www.strava.com/api/v3/athletes/{client_id}/stats?" f"access_token={access_token}" statsresponse = requests.get(stats_url) stats = statsresponse.json() print('Stats API:', stats_url) ride_total_year_calculated = round(stats['ytd_ride_totals']['distance']/1000,1 ) When copy and pasting the URL I get the following response: {"message":"Forbidden","errors":[]} I'm obviously doing something really stupid here, but can't see it right now! For further info, the following works:activities_url = f"https://www.strava.com/api/v3/athlete/activities?" f"access_token={access_token}" print('RESTful API:', activities_url) response = requests.get(act

Bonjour,Voici une idée concernant le développement des KOM et de la ludification des activités sportives sur STRAVA. Je me suis posé la question s'il était possible d'établir des KOM millésimés (KOM-2023 / KOM-2024 ....) en conservant également le KOM général qui se base sur la meilleure performance de tout temps sur un segment. Cela permettrai d'offrir la possibilité à chacun de décrocher un KOM annuel sur les segments. Celui-ci remis en jeu à chaque nouvelle année un peu comme l'esprit d'une course ou il existe un record de tout temps (le KOM général) et un vainqueur par édition (KOM Annuel ou KOM Millésimé).Cordialement,Pierre KOCH TRANSLATION: Good morning,Here is an idea regarding the development of KOMs and the gamification of sports activities on STRAVA. I asked myself the question if it was possible to establish vintage KOMs (KOM-2023 / KOM-2024....) while also retaining the general KOM which is based on the best

I want to run a 5km race in France while on a ski trip.  In France it's mandatory to have a signed medical certificate from a GP confirming ability to participate.With the above in mind, is there a way I can share my running and HR data in Strava with my GP?  Ideally some kind of export to an Excel worksheet?  Thanks for any help!

Hola, alguien utiliza otra app que no sea la de Motorola para sincronizar las actividades a strava??? Hoy dejo de andar me pide migrar a otra app pero la misma no está disponible en mi país!!! TRANSLATION: Hello, does anyone use another app other than Motorola's to synchronize activities with Strava??? Today I stopped walking and it asks me to migrate to another app but it is not available in my country!!!

I've noticed that some Kudos have only names, while others include both names and locations. How can I display only the names without including location information such as city and state?

My workout was uploaded to Strava from Garmin and all data was displayed including the map of my ride. As I was poking around looking at my stats all of a sudden the map disappeared. I can't seem to find a way of getting it back. I did a Google search and followed a few threads about maps disappearing, but no solution offered worked. I am simply looking at my workout via the Firefox browser. I am not using the app.