Ask & Troubleshoot

I have an Apple Watch SE. ever since the new software was downloaded I have been having issues with Strava. It will not start my activity right away and sometimes it will crash and reload mid run.  Am I the only one with these issues?

Hello team,I have Mi band 7 and Mi Fitness app (+Zepp app) on my iphone 14 Pro. Strava has authorised access. Yet, when I start a run and click on the Strava Heart icon it cannot find my Mi Band 7 and so my heart rate is not recorded with my run data.Can you please help me resolve this issue?Thanks, Alena

Would be great if Strava could categorize courses, or offer some kind of difficulty score.  (GAP doesn't do it).  When watching the Tour de France, they have categories for the hills.  Would be great if you could categorize individual hills during a run, but better yet to categorize the entire course.  Boston may be net downhill, but it's a lot tougher than running a flat course.  Courses that have hills at the end would be more difficult than the hill at the beginning.  There's a lot that goes into that determination, just hoping someone can come up with a good formula.I just think it would be a very interesting conversation piece for people to be able to talk about the difficulty level of the courses they've ran.

Peloton-> Strava -> Training PeaksFirstly im frustrated that for indoor rides (peloton) i need to upload to strava first and then upload to training peaks. And for any outdoor activity i need to upload to garmin and then upload to training peaks. Why cant strava link to TP directly? Anyway...Peloton to Strava is easy, all of my fitness data (duration, speed, hr, power, etc..). Strava to TrainingPeaks is not easy. Requires manual export and upload to the TP site.I found guidance on how to export the .tcx file from strava and import it to TrainingPeaks and have successfully manually uploaded to TrainingPeaks. However, why is there only distance, time, speed and calories in the .tcx file after exporting? Where did the HR and Power data go? To further clarify, i have all the data displaying in strava, after i export, only basic speed and time info is transferred. My health related data permission is turned on, i have strava premium, i use "export_o

Start and end of virtual rides are hidden, at least on Rouvy. Until we are all robots living in the matrix, I'm sure it's ok to disable this. 

Where the **bleep** has Mt. Kenya come from against my name....? Is it just a little something Strava adds for fun.? I have absolutely no connection with Mt. Kenya, the mountain or the country and can't remove it from my profile... If it's just a thing 🤷, what's the point...!Oh & now I'm " Shkhara ".... 🤔 🤔 & TIA. 

Hi all.  I've made some adjustments to Strava's heart rate zones that better fit me, rather than just using the "auto calculate" based on my max HR.  The changes were saved but when I go back to past activities, the HR Analysis page is still showing time grouped into the old zones.  If I click on the bottom link "Based on your heart rate zones", it shows my updates.  Why doesn't Strava re-group the HR data from previous workouts into the adjusted zones??--Jeff

Hi.  Another ride today with my custom HR zones. I use more physiologically relevant zones, with particular attention to the "orange" zone (from memory about 75% to 85% of max).  In any case, I have custom zones that focus on the 65 to 100% region. However, my HR histogram uses the default HR zones.  Why?  The only thing I can think of is that I upload it from my Garmin 810.  But those aren't my Garmin HR zones.  Why would Strava apply the default zones when I have entered and selected custom zones? Am I making a rookie mistake?  Are the programmers making rookie mistakes. Yes, I'm a long-time subscriber.  This feature is the main reason.  To be more accurate, I subscribe in the hope that one day this will work.  Is it hoping for too much?

Hello, On this segment : https://www.strava.com/segments/5202101/local-legend I did this effort 6 times in the last 90 days and my profile shows that I only completed one effort 😕😕 Any idea why ?

Hello!I regularly do zwift workouts with power intervals. I use a Tacx Flux for this and everything works / is connected. When I look at my workout in the strava App, the average watts for every interval are inaccurate and I believe they are not correct. On the website they are actually correct and constant, the same values I see when doing the workout. 1. Is there a difference between app/website?2. Is there a way to solve this / to see the correct values in-app? Thanks!

I am using Samsung galaxy watch 4 classic, I had s3 frontier and really liked the strava watch face, but apparently I couldn't find the original strava watch that would indicate my weekly running mileage, if you guys can do something about that thn it would be great, please 

HelloSomeone can help me?i want to hace live segments on my Garming 1040 but i do not know hot to do it, i already have strava premium 

When I use Strava on my Pixel watch 2, even though the watch is set to be "always on", the screen goes black after about 3 seconds and I can only view my activity stats as I run, by pressing the crown of the watch, which then goes black again after 3 seconds.How can I change this ? Are there watch settings within the app somewhere ?

Hi,I created a Strava plugin and am facing a severe issue related to open external links.The Strava Webview has some limitations that make the user experience very bad.Main issue: The scrolling behavior has a severe problem, especially scrolling down. Instead of scrolling it, it's closing the page. See the video here: https://files-us-east-1.t-cdn.net/files/WYYSMFdW2s6zTg7fEhey5There are other small things that this Webview is causing, like pull-to-refresh issues, the vertical size of the screen, and lack of href target _blank. Now that you are launching a messaging feature, this web review may cause problems. Other apps already upgraded to a more modern Webview, or they open the native user browser.Is there anything in the roadmap to upgrade it? Or at least remove that behavior of closing that webview when swiping down?

  Tony5:07 PM (7 minutes ago)               I use the API for a personal program to give me some summary data from my rides. The form requested to be completed ("apply to Strava's developer program) seems to be a

I use Mi Band 8 global version and Mi Fitness app, workout results do not sync with Strava when started on Mi Fitness app, but it can sync when started on Mi Band 8.How to fix?

After I updated the app today, my training diary and progress graph have switched to display in Km, despite opting for Miles in settings. Activities in the feed still show in miles. I’ve toggled from miles>Km>mile in settings a number of times but the training diary and graph still show Kms. Wtf?

Either I recently changed my settings inadvertently or the goals have disappeared from the dashboard page.  If you navigate to DASHBOARD / GOALS - that block HTML on the right that shows you goals used to be on the side of the dashboard screen.  Now it's gone.  Maybe it's a performance thing, or maybe they want more clicks.  Either way I used to like seeing there.  And sorry if it's me changing a setting somewhere. plpinto 

Hi, I have samsung galaxy watch and installed strava on it, please help how to add badminton in the sport list on the watch?

Is it possible to show the organizer of a group activity as the group itself rather than the individual who posted the specific event?

**found out that it's a private route which I can't change to public**I have been sharing my created routes with my riding partners for forever but with the new update there doesn't seem to be an easy way to share my routes with my riding partners.  Where can I share via text like before on an apple device?

I use two apps to record water workouts: - Dawn Patrol (surfing) - Hoolan (wingfoiling) Dawn Patrol saves data to Apple Health as well as Strava, so surf sessions automatically appear in Strava. Hoolan saves wingfoiling sessions as workouts to Apple Health, but these aren't automatically imported and aren't showing up to import to Strava. How can this be fixed?

Tried to create a route the last two weeks and it detours me into roads I choose not to go..In other words, route creation is useless because Strava changes my route and will not let me select roads wish to ride.  I have looked every place for a fix and toggled everything to change preferences.  Strava support said use manual route...which is possible.  HELP

I navigate using saved routes on my android app. In the last few days the app has stopped opening my saved routes. I've tried on two different mobiles and get the same message "server not responding please try again later" Saved routes will open using my windows laptop. I've tried logging out and back on but to no avail.

Hi everyone, I have recorded a run with Strava on my WearOS watch and the data, included the GPS map, downloaded perfectly to Strava on my phone. However, when it synced to Google Fit, only the distance, duration, pace and a couple of other parameters were entered in Google Fit. The map, which is visible in Strava, was not synchronized to Google Fit. Is it a bug or was it designed not to sync GPS data ? Thank you!