Ask & Troubleshoot

Hello,could you please tell me, what I'm doing wrong? On mobile App in Routes section I see 4 routes. But inside there are only 2. On website there are only 2 too 🙂 But when I look on profile from Sigma Ride - there are 4 routes (two duplicates).How to clear it? Where is a problem?

Question for the group: when I add a manual activity, I enter the time I did it but on my feed it shows as an hour earlier. Does anyone know why this is and how to fix it?

I recently used Strava (iPhone app) on a backpacking trip. The trip was a combination of trails and backcountry routes, all of it in steep terrain, over several days. On a couple of the backcountry routes, the elevation gain shown for the day was wayyyy off. The most extreme example is a day on which I know we started at about 3500 feet, climbed up over a saddle at about 5500 feet, then descended back to about 3500 feet. There's a little give and take and I think the elevation gain for the day was around 2200 feet or so. Strava shows 7500 feet of gain that day. That's wildly inaccurate. If I look at the activity in the app, there's an orange bar called "view analysis" and if I go there I find a graph of elevation that shows the ~2200 feet of gain very straightforwardly. I cannot reconcile this with the 7500 foot figure. The website version does not have the analysis feature, for whatever reason.Anyone have any insight into how this works and what might be going on?

I am experiencing a very slow strava app on my android. Everything takes very long to upload. Both wifi and 4g. I tries to re install the app without success. I am not using a vpn... 

It's been this way for at least 5 days now ... wtf is going on?Maybe it's since the new 'enhanced' waypoints launched.  How or why this would happen or would be thought a good idea is beyond me.  But for me, routing is now almost completely useless.  This compounds the already broken segments on routes.

Can I record several sections of a run as one event? I am planning to run to the train station, pause Strava, jump on a train, get off the train, start Strava again, run to another station, etc. Can I do this as a single event?

Hi guys, playing around with strava api and authorization using next.auth. I found out, that my account has username equal 'null' (e.g. curl -G https://www.strava.com/api/v3/athlete). Is it normal?

Hi.  I’ve just started using an Apple Watch with the Strava App.  I run better whilst listening to music but for some reason the Strava App on the watch does not give its audio cues through the headphones and I can’t figure out how to set it up. if I’m listening to music it would be great to hear the audio cues through the headphones.   Any help appreciated thank you. 

It seems that the Route detail page (when you click on a Route under your Strava > My Routes) has changed recently, and doesn't display which segments are starred. You need to click a Segment to star or unstar. This worked just fine in the "old" (much better) version. Which is a BIG anoyance to me.With the old page, I could plan a Route, and then easily star Segments right on the page. Those starred Segments were then pulled over to my Garmin Edge. The new page makes this way more difficult. I would need to click on each Segment separatelly, and there are dozens of them.Futhermore, on the "old" (miles better) page, when you put your mouse over a Segment, it displayed where it is on the map. This feature is gone.Please, bring back the previous very good Route detail page.

Boa tarde Os smartphone Huawei P40 lite não permitem que se instale serviços da play Store da Google por isso fico privado de utilizar a APP Strava.  A equipa strava não consegue desenvolver um Apk ou no Gakery da Huawei para que possa instalar a aplicação no meu telemóvel? Só consigo utilizar o Strava no computador.  Obrigado Cumprimentos Rui Gomes Good afternoon Huawei P40 lite smartphones do not allow you to install services from the Google Play Store, so I am unable to use the Strava APP. The Strava team is unable to develop an Apk or Huawei Gakery so that I can install the application on my phone? I can only use Strava on my computer. Thanks Compliments

I think AVG POWER on Strava by my e-bike rides is not correct (today 276 W; October 23 with heart belt 259 W) - it is too high and incorrect. When I am riding on non e-bikes, my AVG POWER is 130-170 W, I am not able to make 276 W or 259 W... It seems the avg power by e-bikes does not have correction by el. engine and batery? 

Bonjour Pouvez-vous créer svp, une fonction "" pourcentage actif "" ainsi on verrait, en analysant les données Strava quelle était le pourcentage des pentes lorsqu on déplace le curseur sur la trace du parcours réalisé 

I keep starting a trace, and then missing the first few KM of my runs without knowing about it till Strava DOESN'T give the first audio update at 500m.When I start the trace I get a "GPS Acquired" confirmation, as if everything is okay, but in reality the app never gets a GPS location from my iPhone13 that it is happy with.Strava NEEDS to make this clear to the user with a banner at the top saying "GPS data being dropped", or some such status.Further, if you have audio notifications turned on and it doesn't establish this is the state before you put the phone on standby and put it in your pocket, it needs to make an audio warning telling you every 10s.The user feedback is shocking, and it is NOT the fault of the poor GPS on the phone.If it did you could reboot the phone, etc, before you got anywhere too far in your run.

Is there still no way to export existing segments into GPX files? The only thing I could think of was creating my own route, but you can't seem to do that from existing segments. If I manually choose a start and end point, it doesn't accurately follow the trail. Thanks for any input!

When we upload elliptical activity data to Strava as FIT file with cadence data, the cadence data is not visible in the Strava app. As soon as the activity type is changed to for example 'walking' in the Strava app, the cadence graph appears for the activity. So the cadence data is present in Strava, but it seems that by default it won't show for elliptical activities. Is this something you could consider to add? Other fitness apps show cadence data with the elliptical activities.

Hello,When I try to get a list of athlete activities, I get the following error: { "message": "Authorization Error", "errors": [ { "resource": "AccessToken", "field": "activity:read_permission", "code": "missing" } ] } Endpoint: https://www.strava.com/api/v3/athlete/activities?before=1689465600&after=1690070400&page=1&per_page=30 read,read_all,activity:read,activity:read_allI haven't worked on my app in a few months, but am picking it back up to get things finalized and cannot figure this issue out. Everything in the docs seems the same and this setup was working before. Any help is apprecia

Hi everyone,As mentioned here in the documentation https://developers.strava.com/docs/uploads/part Device Mapping, strava maintains an official UNIQUE_DEVICE_NAME list for each wearable device.Where can we find this list?especially for Xiaomi: Xiaomi Smart Band 7, Xiaomi Smart Band 7 Pro, Xiaomi Smart Band 8, Xiaomi Smart Band 8 Pro, etc... ?Thank you

It adds a waypoint every time I click on the map. But if I plan a route on a complicated trail network and want to get the route exactly the way I want I need to click on the map a lot. That isn't different from how the route planning worked before. But now it inserts waypoint at every point I clicked at the map. But what's next? - I can't rename those waypoints. Names don't stick.- I can't remove those waypoints because that triggers the reroute. That's not what I want. - Waypoints don't propagate to Garmin. That was the main feature I expected.Basically, these are not true waypoints. They are more like anchor points that Strava calls waypoints. Waypoint is what I want to be notified about during notification. For example Garmin devices allow tracking distance remaining or ETA to the next waypoint. That's not what Strava provides with this update. In fact, as I can tell nothing has really changed other than entering a point by searching for it on the map.

Recently, I've noticed my Split Pace and distance to be very off. At first, I thought it was my Apple Watch series 6 that was providing inaccurate data.  But today I ran on the treadmill where my watch and treadmill provided consistent data at a consistent pace, whereas when I uploaded to Strava, the pacing was all over the place by 20-30 seconds off of what the watch and treadmill were telling me. The total distance in the splits was also off by 400 meters, but the overall summary total distance looked accurate. The treadmill run / loading the activity onto Strava looks like it confirms the fact that my Strava has been grossly inaccurate when uploading the data off the watch. Anyone else experiencing this issue and any tips to fix?

When I look at the activities of other people, I see whether someone has improved segment times, set a top 10 time, set a KOM time or whether this person has become a local legend of a segment.When I look at my own activities, I only see a trophy on the web with the number of my improved performances and whether I have driven a KOM or top 10 time. In the App, instead of the trophy, gold/silver and/or bronze medals of improved segment times are visible. If I become a local legend for a segment, I cannot see this.People who follow me will see this. They clearly see "Sander has just become the Local Legend of segment X".Now I can see in the app and on the website under my profile that I am a Local Legend on several segments, but why is that not visible to me in the activity where I became this, while followers do see it?Why is the laurel crown not visible next to the KOM, top 10 and medailles icons?

Ahoj , proč se mi trasa v mapě ukazuje černě , nikoliv červeně? Poté nikdo mapu nevidí , díky  TRANSLATION: Hi, why does the route appear black on the map, not red? After that, no one can see the map, thanks

I CANNOT PUT MY GROUP LINK IN MY PROFILE BIO, WHY SO?

Due to the different disciplines (mtb, road, gravel) and the different vehicles (e-bike, bike), it would be useful and coherent if the segment ranking were shown by filtering the results based on the type of activity (mountain biking, pedaling, gravel) and excluding (always) the performance collected through the use of electric or pedal-assisted bicycles to avoid distorting the results.

Hi to all!!!!Please, from last versión many updates around privacy have been added in a good way (I think) but I miss some privacy in the profile page with the option “only me” to hide the annual kilometres to my followers/contacts….. securely some similar request has already uploaded, but I haven’t abled find it within the forum, forgive the inconvenience if it has been so.thanks and best regards.

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