Ask & Troubleshoot

Is it possible to edit the 3 default activity buttons on the Strava app on the Galaxy Watch? And to remove buttons on the full activities list? I can't seem to find a way to do it, and I may just not have found the correct search phrase(s) but not finding any info on the forums or Google on how to do this.  Thanks!

I am involved in a scientific research focused on athletes performance. For this, we need some health data of these athletes that should be captured during activities. I read Strava API documentation and noticed that it gives access to a bunch of health data. Therefore, when I was trying to register, it asked some information about our app that we don't have, because our goal is just to research and not to develop an app. Does Strava allow access to scientific researches to explore the API?

I did a ride yesterday.  When I finished I did not have internet (until the next day).  I stopped the activity and left it open over night.   Activity was gone this morning.  Is there a way to get it back?

I'm using the Indoor Run option to sync with treadmill runs. Consistently 0.1 to 0.15 miles behind actual. Outdoor runs no issues. Is there another setting to be adjusted? 

Hi,I am deauthorizing my athelete from my app using power automate. I have used exactly below info on documentation page but not work.Here is the return response.{  "message": "Authorization Error",  "errors": [    {      "resource": "Athlete",      "field": "access_token",      "code": "invalid"    }  ]}I have checked the latest access_token of that athlete and it is true.  Can someone guide me I am wrong any where ?  Thank you so much.-----DeauthorizationApplications can revoke access to an athlete’s data. This will invalidate all refresh tokens and access tokens that the application has for the athlete, and the application will be removed from the athlete’s apps settings page. All requests made using invalidated tokens will receive a 401 Unauthorized response.The endpoint

Hi,Do you have plans regarding the Android implementation for Health Connect? Specifically, I'm referring to writing data into the Health Connect app.

Welcome to Strava. Perhaps you stumbled upon Strava because of a device you were using, or a recommendation from a friend. Maybe you are an OG and remember the days when Strava only had cycling segments and leaderboards. Regardless of your story we know you want Strava to be the hub for your athletic life and we want to help that happen. Thanks to our public API, Strava works with hundreds of thousands of devices and applications all unique, enabling us to proudly state we are brand and device agnostic. We do our best to process the data properly and accommodate the different intricacies of all of these devices and applications, however, you will inevitably see discrepancies or discover ways we could better support your particular device. For example, have you ever noticed that maybe your elevation isn’t just quite the same as what you saw on your device? Or maybe the application you are using showed one distance while Strava showed another? We know these things happen, sometimes it is

Hi,  firstly apologies if this has been suggested or is fixable already within Strava. I'll be clear, I have not issue personally with heatmaps however, when I am following a saved route it is not helpful or useful having my global heatmap both the same colour and overlaid onto the map that I am trying to follow.  It would be more useful to have the saved route either as a separate colour or, preferably, turned off altogether.Trying to distinguish the route I am trying to follow from a heatmap that are both the same colour is confusing and quite frankly exasperating.

Unfortunately, due to some system error, I have stopped following or being followed. I would like to request a correction or check if this has occurred in other accounts. Thank you very much in advance.

So, my main sport is mountainbike enduro racing and some XC riding. The decisions to block segments with a -0,25% slope removes 98% of the segments i want to ride and it includes both XC & enduro trails. I would like the option to sync those segments on my own risk to my polar watch so i can use the Live segments function. The only thing a want out of it is to see the final time when i have finished my run.Those segments are dangerous with rocks and trees so when strava decides to remove those segments for me it does nothing for my safety, One of the most popular XC trail nearby is claimed as hazardous because it has 2-3 50meter slopes on a 6km mostly flat trail, and it is a mess to send a "false hazardous flag" all the time

In my iOS App I implemented the authentication flow according to the Strava Documentation.Checking if the StravaApp is installed, if yes, I'm using <UIApplication.shared.open> to redirect to the StravaApp.If the StravaApp is not installed I'm using <ASWebAuthenticationSession>Everthing works OK, except in the case when the StravaApp is used for authentication.After the user has authorised the connection to Strava inside the StravaApp, it returns to my app but the callback to my AppDelegate never happens. So I don’t get the url with the authorization code. My App uses SwiftUI. I'm injecting the AppDelegate in in my App scene:@UIApplicationDelegateAdaptor(AppDelegate.self) var appDelegateAppDelegate implementation:class AppDelegate: NSObject, UIApplicationDelegate {    func application(_ app: UIApplication, open url: URL, options: [UIApplication.OpenURLOptionsKey : Any] = [:]) -> Bool { print("url returned from Strava App: (url)") return true&n

I've finally gotten fed up with the Adidas Running app. It was terrific until Adidas bought it but it's gone steadily downhill. I have a Galaxy S22+ and a Galaxy Watch 5. The app constantly loses GPS connectivity and to top it off, most of the time it refuses to take the Samsung Health data to replace a bad workout. So, I've started a trial of Strava and can't seem to find out how to do the following which I can do with the Adidas app: Sync the heart rate monitor in the Galaxy Watch 5 which runs on Wear OS 3 (it didn't work with my Watch 4, either) to the app on the phone. Get audible feed back in time and distance. For instance, with the Adidas app, I can get feedback every two minutes and every half mile. I don't want to have to constantly look at my watch or to use the watch app to get that feed back. Looking forward to any advice anyone has.

Hi,I have a Garmin Vector 3S potenciometer.When activate Garmin connect sincronization, all data power appear in Strava, include NP, IF...I want to share data power, but not all data power. I refer to this:In other users, I see that only appear this data from his potenciometer:This last example is how I want to show my power data.Is possible make this? Depend of potenciomenter?If i have a Vector 3S no chance to show less power data?Thanks in advance.Regards

It appears there have been some recent changes in routing that have started causing problems for me.Here's one example:https://www.strava.com/routes/3094852996270569588You can see that instead of simply going straight at the light and crossing the road, Strava's route turns right at Olympic, then makes an illegal U turn across two lanes of traffic. Totally bizarre.Can someone at Strava take a look? Thanks

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All my activities are returning a value of 0 for total_photo_count even though they have photos. This was working until recently.. Any ideas?

I have a personal project where I am creating activities based on rides taken on a bikeshare program. I want to be able to calculate the CO2 saved by taking this form of transportation, as I see this data in the Strava platform but it isn't returned on the /activities/id API call. It would be amazing if this could be added.

in my opinion it makes no sense to assign the ranking for those who use an e-bike, e-mtb or other electric bikes (I have an e-mtb). The performance is not 100% of the athlete ...

I'm a subscriber who rides an ebike as well as a regular bike. 2 days ago my total mileage included both types of ride. Today, I see only the mileage for the regular bike, which is substantially less than my ebike total. Because I can't set a goal for my ebike rides (i.e. Strava doesn't let me), I use the total mileage to help me keep track of where I am with my personal goals. If Strava is going to make that widget to be only goal-oriented then they need to add another that is total mileage regardless of the bike type. So much for being an all-inclusive company!

Today I noticed that my latest Zwiftride started at 5 pm in Strava but I started it at 7 pm. Then I looked at my other rides and it seems like all my Zwift rides (more then 100 over the last year) got a starting time 2 hours earlier. No issue with real life rides. It's weird because it is the first time I see this. Could it be that the hours changed recently? Or is this a Zwift problem? Greetings

https://developers.strava.com/docs/reference/#api-models-DetailedSegmentEffortThese docs are missing information:1. On what the `achievements` property is. Clearly a collection of entities, but the entity objects are completely undocumented.2. On what the `visibility` property represents and the possible values for it.3. On what the `hazardous`, `elevation_profile`, and `starred` properties of the `segment` property represent. It's supposed to be documented by https://developers.strava.com/docs/reference/#api-models-SummarySegment but these properties are omitted in the docs.

Hello, it is been a some month since the live segments doesn’t function anymore in my Garmin edge 520. If I’m racing a segment the Garmin show me that it is started but if I’m going on map page my position isn’t correct and if I go on the page were I can see the live times it say me that I’m not on the route. Instead, if I’m going in any page of a segment , when I’m not running, the maps, the ranking and the elevation are totally black without any information. I already try to reset my device and re starring the segments but had not changed nothing. Thanks.

Buenos días. Solo quería que si es posible los retos que se dan a bici muscular virtual y hambike también se pusieran a bicis eléctricas así como los segmentos se pasarán los ya existentes se pulmonar a eléctrica y kom también  Gracias Y espero respuestas. Saludos. TRANSLATION:  Good morning. I just wanted that, if possible, the challenges that are given to the virtual muscle bike and hambike would also be put on electric bikes, as well as the segments that already exist will be transferred from pulmonary to electric and kom as well. Thank youAnd I wait for answers.

There are not any docs for accessing photos. If we get a detailed activity through `/activities/{id}` we will get back a `photos` property that indicates:1. The location of the primary photo2. The number of photos uploaded to the activityBut there is not an array of photo ids. Someone on this board discovered that you can hit `/activities/{id}/photos` to get an activities photos, but there seem to be query parameters necessary to get back different photo sizes. We can guess that `?size=5000` will work, but I bet there are better ways to get back original images than guessing.Please document the photos API.

The docs for `DetailedActivity` claim that these fields are only for runs, but I seem them on rides as well. And what I am seeing makes no sense. I would assume the first split in each collection would be equivalent to one another, i.e. cover the same physical space on Earth. But I'm seeing a metric split like: { "distance": 1007.7, "elapsed_time": 171, "elevation_difference": 25.8, "moving_time": 170, "split": 1, "average_speed": 5.93, "average_grade_adjusted_speed": null, "average_heartrate": 138.79041916167665, "pace_zone": 0 } And the "corresponding" standard split as: { "distance": 1610.2, "elapsed_time": 249, "elevation_difference": 29.6, "moving_time": 248, "split": 1, "average_speed": 6.49, "average_grade_adjusted_speed": null, "average_heartrate": 140.66122448979593, "pace_zone": 0 } These numbers do not match up. Presumably the `elapsed_time` would be equal if the splits were covering