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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4233 Topics
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thienduong13Hub Starter
asked in Developers & API
QUESTIONS ABOUT STRAVA's WEBHOOK

I received three activity from one person. However, all its values are the same, perhaps the only similarity here is activity_id and polylines_id. Can you check for me and give me the reason? Thank you for your help 

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SkippyVasquez
Strava
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abimanyutsHub Rookie
asked in Strava Features Chat
"Creating Posts is temporarily disabled. Please try again later" keep showing

Strava showing when I am trying to post, "Creating Posts is temporarily disabled. Please try again later." Why I am seeing this? 

70
Soren
CPWhite
CPWhiteHub Rookie
asked in Strava Features Chat
Removing a starred segment from My Segments

I have two starred segments under My Segments, one of which is clearly not one I starred. I tap the orange star but it stays orange and never gets removed. 

270
M
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TrainAsONEHub Rookie
asked in Developers & API
Read vs Overall Rate limits

Is there any documentation on exactly what is counted under "Read Rate Limits" vs "Overall Rate Limits" ?https://www.strava.com/settings/api includes little (?) links next to each, but they both link to the same page which does not mention Read vs Overall.We're assuming read is pretty much any call to GET athlete/activities or activities/.../stream, but it would be nice to confirm - the overall rate limit we have is five times the read limit, and we have no idea what we would do with so many write calls 🙂Thanks

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steely12Hub Starter
asked in Developers & API
API: get_activity_by_id returning 404

I'm hitting an issue where the activities api is behaving unexpectedly.  I can curl and retrieve details for many activities but I'm having an issue with indoor cycle activities from Wahoo.    curl -H "Authorization: Bearer ***" https://www.strava.com/api/v3/activities/9186799911 {"message":"Resource Not Found","errors":[{"resource":"Activity","field":"","code":"not found"}]}   Is there something different I need to do to get an api query for a cycle activity from Wahoo working?  Running the same command against https://www.strava.com/api/v3/activities/9187552481 gives the expected result. 

460
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Community Manager
Rixter
Superuser
RixterSuperuser
asked in Developers & API
Progress data removed ?!?

Why has Strava removed the distance behind/ahead of pace for goal targets?!? Very disappointingPLEASE BRING IT BACK

30
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Community Manager
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fakeemailHub Starter
asked in Developers & API
Strava API: Virtual Rides Not Included When Listing Activities

I am working on a React application and am using the Strava API to retrieve an athlete's activities. It is working successfully except for some reason it isn't returning Virtual Rides.   I have been testing it by manually creating Virtual Rides on strava.com, but these rides are never being returned by the API call. The Virtual Rides I have been creating have their visibility set to "Everyone", so I don't believe it's a privacy issue.   Again, the API call is returning normal Rides just fine; it's just not including Virtual Rides. Why not?   Here's a code snippet:   "return axios.get(`https://www.strava.com/api/v3/athlete/activities?access_token=${user.access_token}`, { headers: { Accept: "application/json", Authorization: "Bearer " + user.access_token, }, } );"  

120
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Community Manager
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jbissonHub Starter
asked in Developers & API
Retrieve friends activities streams from API

Is there any way to get to the full activity stream from specific friends, from an API perspective? It seems like API: https://www.strava.com/api/v3/activities/{id}/streams?keys=watts only works for your own activites.However, the full activity is available through the website (with cookie authentication):https://www.strava.com/activities/9297562809/streams?stream_types%5B%5D=latlng&stream_types%5B%5D=privacy&stream_types%5B%5D=time&stream_types%5B%5D=heartrate&stream_types%5B%5D=altitude&stream_types%5B%5D=distance&stream_types%5B%5D=moving&stream_types%5B%5D=velocity_smooth&stream_types%5B%5D=cadence&stream_types%5B%5D=watts&stream_types%5B%5D=watts_calcIf this is available on the website, why isn't on the API side?thanks,

1260
Jan_Mantau
Superuser
DeafLeopard
DeafLeopardHub Starter
asked in Strava Features Chat
Cruise Ship Edits

Is there a way to edit mileage from runs on a cruise ship?  I've done a few runs while out at sea on the ship's jogging track and my mileage gets way overstated though my times are fantastic.  I'd like to be able to back down the mileage to make my times as accurate as possible.

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pduffydcHub Rookie
posted in Strava Features Chat
Unsafe Routes

I used the Routes feature in search of a new, ~60 mile spin around DC. One of the suggested courses took me to a busy, non bike-friendly intersection just off the capitol beltway in Northern Virginia (pics att.)   . I would never consider riding this stretch of road and feel sorry for any non-local who would find themselves there.  This isn’t the first time that a route has taken me down a sketchy stretch of road. A similar thing happened to me at the beach over the summer where I was pointed down a straight, fast, 2-lane highway with no shoulder.  Maybe some of these questionable routes were created with group rides in mind (strength in numbers and all), but I wonder if some aren’t drawn by bots. In any case, I’m using other resources to guide my rides in unfamiliar territory.

766
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HenrycHub Starter
asked in Strava Features Chat
Split Screen

Hi. Rather than toggling back-and-forth between the map screen and the statistic screen, I would like to have a split screen with the map on top and the stats below. Unfortunately, that only happens when I pause my ride. As soon as I get going the entire screen is either all map or all stats, and I have to physically toggle back-and-forth, which can be difficult to do while mountain biking. Any suggested solutions? I’m using the free access (I’m not a subscriber, yet). Thank you. 

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Soren
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Bigstu65200Hub Rookie
asked in Strava Features Chat
Re: New to Community: Ready, Get Set, Go!

Hi,Isn't it time you had a 'Strava Pro' page or category? Let the amateurs have their app back. 

60
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ByronHub Starter
asked in Strava Features Chat
Wolverhampton Aberdovey Bike Ride

I did the wolvwerhampton to Aberdovey bike ride yesteday but had a few mechanical and need a 15 miles lift, can you crop the middle of a ride with out loosing either end?

100
Jane
Silentvoyager
Superuser
SilentvoyagerSuperuser
asked in Strava Features Chat
Issue: mismatch between achievements in the feed and achievements in the activity details

I wanted to report an issue that I observe from time to time on my activities. Occasionally, when I finish a run and upload it to Strava it shows that I have some achievements there. Then I open the run and look at the list of segments and see a smaller number of achievements there.For example, today I had two achievements shown in the feed - two second best efforts on segments. But the list segments shows only one second best effort. In the past I assumed that could be due to hidden segments. But if I look at hidden segments on the web, I get yet another number of achievements, that is different from the number of achievements in the feed.It would be good if Strava engineers sorted this out. 

310
Jane
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keithkoloHub Starter
asked in Developers & API
Strava Real Time Location Data

My kids race mountain bikes and send me their strava beacon. I'm hoping to be able to pull their real time location data (and maybe their teammates) and put it on a map where the family members who are at the race can see where everyone is on the course. Picture beacon as it is now but with multiple riders on the screen at once. I might be missing this somewhere but I cant tell if the Get Activity Streams would be able to give me the strava location data in real time. I tried using the Swagger Playground (and the API via postman) but I cant figure out how to get the activity ID of an activity that is currently being recorded. Any suggestions? Thanks!

120
SkippyVasquez
Strava
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strava999Hub Starter
asked in Developers & API
Super Newb

Hello EveryoneLastnight i successfully set up my app using the Getting Started Guide. I was able to setup Postman and connect.  I used to OAuth and got the code and was able to view all my activities on Postman and on this Strava API tutorial.  https://youtu.be/sgscChKfGygToday however nothing works. Im sure its bc my access token is expired but I cannot figure out how to refresh it.  Ive tried the tokens from my Strava API page and the new tokens i got from the OAuth yesterday on Postman to no avail.  I can re-run the OAuth url and get a new code but and it returns new tokens but they dont work.I appreciate any help.

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SkippyVasquez
Strava
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burgomHub Rookie
asked in Developers & API
Implements new endpoints

I tried to use strava api with clubs, try to get events, and detailed information for club athletes, but is not possible, i was looking the endpoints that strava use in his page and i find some endpoints can fit this like https://www.strava.com/clubs/{id}/leaderboard This endpoint retrieve all the club members with the detailed information

91
SkippyVasquez
Strava
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dannyJHub Starter
asked in Developers & API
Get all public segment data from local area

I want to create a data visualization personal project for fun. I want to make an interactive map to display public segment data. To compare personal times with others. Also to possibly highlight locals who have great times throughout the city (Im from NYC and want to only use segment data from the city).While doing my initial research for this problem I see many posts and forums talking about how Strava doesn't  let you get this data anymore even if you're a paid user(I am a paid user). Is this true? Or am I seeing info on something else and getting myself confused?I really just want data on times and perhaps usernames(or athlete ID if usernames aren't allowed).If anyone knows about this please let me know if this is possible.Thanks for your time while reading this and any help you could throw my way!!

760
SkippyVasquez
Strava
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hpoulHub Starter
asked in Developers & API
Download all Photos of my own activities?

Hello, When getting an activity at `/api/v3/activities/9250597099` only the "primary" photo is returned. I have seen there is an endpoint `/api/v3/activities/9250597099/photos` but it only returns "placeholder" images.. Is there any way to retrieve all photos? I have basically requested all scopes..  "read","read_all","profile:read_all","activity:read","activity:read_all", but that didn't seem to change anything.. thanks,  Herbert    

14880
Swaz
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thinhphamHub Rookie
asked in Strava Features Chat
Can not see last week activities on my screen

As you can see on the screen below, I can not see last week achievements. I tried to click at date of calendar but can not see any thing. And I can not see monthly tag also. I set all privacy to public already. Could you please instruct how to display monthly task?Thank you.   

770
Scout
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MaxxHub Starter
asked in Strava Features Chat
Adding Waytypes and Surfaces to activity description

Hello Everyone,is there some app around which analyses activities uploaded to Strava and adds the waytypes and surfaces ridden/ran in this activity to the activity description?I really enjoy this feature in the Komoot Routeplanner and would like to see some of this analysis post-ride in my activities.Best regards,Maximilian

20
Jane
Adam23
Adam23Hub Rookie
asked in Strava Features Chat
Elevation leader board

Hi I have been using Strava for some time now mainly for road biking, and is superb, but recently I have add a MTB rides for more variety! So my suggestion is to add an separate leader board for elevation. The reason for this is MTB rides are shorter and cannot much road rides , so MTB riders can't compete with road riders for distance , but they can much elevation! Recently I have done 63 miles ride with nearly 3500 ft elevation ( road) and few days later MTB ride 30 miles and similar elevation! I think that will be a perfect add two leader boards one for distance second for elevation so clubs/ riders can achieve something in a different way. Maybe someone cover that topic before, just my thoughts now, much appreciated for any replies and support! 

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Jan_Mantau
Superuser
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StephiHub Starter
asked in Strava Features Chat
Ideas regarding redeeming challenge rewards

In Germany it is not possible to get products from „the feed“ so it would be better not to offer the challenge from „the feed“  because I made this challenge and tried it out to get the reward. But it wasn’t possible. Somethings couldn’t generally not shipped to Germany, other products like the Strava bottle only with horrible shipping fees. Greetings & hope that someone can do something 

120
Soren
Gareth_Jordaan
Gareth_JordaanHub Starter
asked in Strava Features Chat
Why do I only see certain Challenges in my feed?

All those challenges, lets use the strava challenges as examples..... I used to see them all in my feed the minute they came out, I also used to see when everybody else had joined a challenge. Now if i want to join a challenge, I have to go and look for it? Why is this? what has changed with the challenges? Have you made them location based?

170
Scout
A
AMossHub Rookie
asked in Strava Features Chat
Grouping multiple rides

Hi is there a way to group multiple rides with say a tag, so that you can view the totals as well as the individual data/statistics? 

70
Soren

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