Ask & Troubleshoot

I just set up the Beacon feature on my Apple Watch Ultra 2, however when I initiate a workout I get a message stating, “We weren’t able to share your location with XYZ.  Tap to send your Beacon manually.”  I’ve tried multiple emergency contacts but I get the same message for all of them.  The Beacon message will send if I initiate a workout using my cell phone, but not if I begin a workout using my Apple Watch.  I do have cellular activated on my Apple Watch.  Any idea what the fix is for this?  Thanks.

I use Strava and have a Google phone and Strava doesn't sync to Google Fit. (I've disconnected accounts, revoked/granted permissions, cleared cache & storage and gone through a few other steps as guided on various websites.)I've just purchased a Samsung Galaxy watch to add to the confusion. Is there a best practice to connecting various devices/apps to get them all firing together?Device 1: Google Pixel 5 PhoneStrava AppGoogle Fit AppHealth Connect App (Google)Health App (Samsung)Galaxy Wear AppDevice 2: Samsung Galaxy 5 WatchStrava App installed (& linked to account)THANKS!

Hey, I submitted a question through email to the developers inbox 3 weeks ago and still no answer. Does anyone know what kind of response time I should prepare for? And, if someone on the developers team at Strava reads this, it is regarding ticket #6141Thanks,Johan

I am trying to connect my peloton account to Strava but it says my Strava is connected to another peloton user.. I have disabled everything connected on Strava to Peloton but i have no idea how to reset this!

Hello -  I’m trying to figure out how to connect my Peleton with Strava.  I created my Strava account with google oauth and when I click “log in using google” on my Peleton I receive an error message that says “social login is not supported”. Any ideas? thanks

Migrated Content

Hello. I created a dashboard. I'm using API /clubs/{id}/activities .All is good, but i can't separate two people because they have same name and surname start with same letter. Therefore i got an issue. Pavel S. - it's a two different people.Could you add any id, guid or something else for separate two persons near with firstname?

As a Strava user for over 10 years and several as a subscriber member; it is truly disappointing to continue to use the app and find Strava has removed access to every possible feature to those whom are not a subscriber! Sad that an app that many use to better their health by monitoring their activities and search for motivation to improve; you only find disappointment that every feature is a must subscription driven! Did you ever think of young students who are staring out a sport and they cannot afford a subscription. Strava has millions of paying subscribers sad you are so money hungry! 

I have a problem with sync between watch and phone there is problem to upload my workout from the Samsung Galaxy 2 because of sync failed (7). 

I would like to start Jan - Dec public challange. How I set it up ? Thanks for support. Best. Richard

What is the issue with the software this morning, I cannot upload my latest ride so decided to logout and start again, now cannot log in at all!

Something I noticed some time back has been emoji changing from color to shadow/black & white. below is some code I have used in my web applications to enable color emoji to appear as we expect them, like country flags.<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin><link rel="stylesheet" href="https://fonts.googleapis.com/icon?family=Noto+Color+Emoji"><style>@font-face {font-family:Noto Color Emoji;unicode-range:U+1F1E6-1F1FF;}</style>

I am trying to upload an activity via the API with a custom name that contains special utf8 characters like an emoji. It seems that this is blocked by the API. Once I try that the whole activity won't be processed - but I don't get an API error back. or is something wrong on my side? I am using a standard multipart/form-data upload in Swift

oauth/callback/strava&state=ba59db78-5afc-4e45-bdf3-9f4b3ecbf1ed

I have developed a webapp ride analysis using advanced ECP-ExRec models. ECP = Extended Critical Power, ExRec = Acute anaerobic Exhaustion and Recovery.In this stand-alone app, the athlete browses for and uploads his data file in .fit formatI would like to integrate it into Strava as an authorized app. Is it possible to read the full content of a strava data file, such as timestamp, hr, power, alt, cad, etc...?To get an idea of the webapp https://glitch.typhooncycling.me 

Hi,I find the calories on connect do not synch well into Strava.Ex. Ellipitical calories after editing in Connect ( to synch with Technogym with weight/age data and synch to heart strap should be more accurate )  to then synch to Stara shows the original incorrect value not the new one.Why?

HelloI have applied for API limit rate for 3 weeks, but there has been no feedback. Now it has caused a lot of user complaints. Please review and respond as soon as possibleThanks

I'm not sure which API/Mapping service that Strava is currently using, but it is impossible for me to use the privacy feature to hide my home address.I live in Bahrain and the address system here is messy, so identifying an exact address is pretty difficult. Previously I could hide an address using GPS coordinates but that doesn't seem to work any more either.Anyone else facing these issues or have a better solution for me? I'm not really interested in hiding the start/end of all my activities as I don't really care when I start away from home.

Hello, I am using Samsung Galaxy watch (B62B) (Model No. SM-R800) for syncing my Strava activity. It was working almost fine till yesterday until I encountered issue on syncing my morning run from Strava to Strava servers through watch. Little did I realise at that time that it can be something to do with watch.samsung.strava being down and did multiple things to fix and now have landed up in difficult situation. Looking for some assistance now.Issues: 1. Not being able to sync activities. Getting error: “Sync failed (42)” and sometimes “Sync failed (99)”2. On reading internet, one of articles suggested going to Strava site and unlinking watch. Did that3. Now while, Strava site doesn’t know that my watch exists as I unlinked it, the app on my watch is still linked to account and there is no logout option!!! It opens up as before without prompting me to enter 4 digit new code to link again.4. Now if I try to sync activity, I get “Sync failed (7)” With all this story, all I am looking fo

When filtering for "all time" the fitness graph seems to bug out  

Hello, so whenever I end my workout of my garmin it will sync automatic to strava without any issue but everytime I check “you” menu at strava, the profile tab is missing. The solution that I already did is logout and then login again then profile tab will shown again. Anyone have dame experience with me? This happen everytime I ended workout from garmin and sync to strava

Hello, the sessions of sports shared via Ifit are wrong, for a week the difference in altitude is no longer taken into account by Strava, example, my last two sessions I did 600 meters and 600 meters of elevation gain and my two sessions on Strava display zero meters.(NordicTrack Commercial X32i treadmill workouts) 

Hi all,Can anyone help me get rid if the blue shaded circle?.  It happens every time I create a route and allow Strava to access my location. Makes the underlying map difficult to see.Thanks.

Como contornar quando esquecer de aposentar um componente em uma determinada data e já tiver feito várias atividades posterior a data de aposentar o componente? TRANSLATION: How to get around when you forget to retire a component on a certain date and you have already carried out several activities after the component's retirement date?

After riding 670km in one go over the weekend, the 'my longest ride' feature of strava has not updated. How can i fix this?