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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4229 Topics
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rickyh-wHub Starter
asked in Strava Features Chat
Leaderboard reporting

Hi, I have a team challenge which starts tomorrow (1st Sept) but I notice the leaderboard presents/refreshes weekly. Firstly, if I want to take a snapshot of week 1 will I have to manually capture each individual activity or is there a way to pull this? Secondly, can't I just add when the challenge is from and to so that its a constant leaderboard rather than changing? 

1520
Scout
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Ed1Hub Starter
asked in Strava Features Chat
Kudos

Is there a way to tap the whole activity and give kudos instead of tapping the tiny little icon? I think many people would benefit from double tapping the whole activity, instead of having to tap the tiny little thumbs up. This is because I often miss it and end up at the map or in the activity instead of giving kudos. Any solutions?

8850
Jane
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Sk4467Hub Starter
asked in Strava Features Chat
Mountain biking goals not updating correctly

In the goals/progress area, my progress toward a mountain biking goal does not appear to update correctly.   It shows progress based on my miles completed several months ago vs miles completed to date.

60
Scout
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JHN_KHub Starter
asked in Strava Features Chat
Why is graph of Tempo different on phone and computer?

The graph of my Tempo when running seems to be different on my phone or on the computer.I put them in Excel with WebPlotDigitizer and they are somewhat similar, bot not really. How can this be?      

40
Jane
A
AnkushHub Starter
asked in Strava Features Chat
Seeking info diet & workouts

I am from Pune - India running, cycling with reasonable distance majorly at weekends. I would like to get information about the diet, workouts to improve stamina and lower down the heart rate. Currently while running it goes up to 170-180. Please suggest. Thanks.

00
Jane
jiverach
jiverachHub Starter
asked in Strava Features Chat
New map type: Support the Voice

What: A new Strava map type that any user can use, "Support the Voice" or similar nameBlack-Yellow-Red as per the colours of the Aboriginal flag in AustraliaWhy: On 14-Oct Australia votes in a referendum too grant first nations people a 'Voice to Parliament' which will include a change to our constitution to officially recognised 60,000 years of history and culture, compared to as it currently stands, only recognising 200-odd years of colonial ruleThis is a chance for our great nation to take a huge leap for the better of all. But the referendum is at high risk of failing. It needs all of the support and awareness we can musterThank you for listening and for your support

40
Scout
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KJ21_2Hub Rookie
asked in Strava Features Chat
Erroneous notification

I received a notification "Nice Climb!" the other evening, for 280 feet of climbing, but there was no activity that would/should have generated this. I was sitting on the couch. Really oddly, the logged heart rate is dangerously high for sitting on the couch, average of 128, when my resting heart rate is high 40's. It almost seems like I received a notification that belonged to someone else. Is this a thing?

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FederspielHub Starter
asked in Strava Features Chat
search by named gear

I'd like to be able to search my cycling activities by one of my named bikes. In other words, I'd like "named bike" to be a search filter.

70
Jan_Mantau
Superuser
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estengerHub Rookie
asked in Developers & API
Cannot create app - Something went wrong error message

I'm trying to onboard to start using the Strava API for personal use and I'm stuck at literally step 1.Reading the documentation here, it says:Any registered Strava user can obtain an access_token by first creating an application at https://www.strava.com/settings/api.This page does not work. I see the header for My API Application, then right below it an error message that reads Something went wrong. I've attached a screenshot below. This is super discouraging that step one of onboarding doesn't work for the API.

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tochinetHub Starter
asked in Strava Features Chat
Strava volume lower than other apps in Android

I would like to increase the volume of the Strava notifications I get while running : for some weird reason, they are sensibly weaker than other notifications/vocal messages I get from other applications (like Garmin for example). I checked the settings, it doesn't look like there is any place I can increase those. I tried a few other apps (Adidas Running, Runmaster, etc., ) and they all are about the same volume, except Strava. The music is dimmed the same way like for the others, but the volume is about the same as the music, so it's difficult to understand the messages (like when a segment is started). Any way to improve that ?

800
Scout
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QP88_2Hub Rookie
asked in Strava Features Chat
Feature Suggestion: Route Categorization for Enhanced Organization

I have a suggestion that I believe could enhance the user experience on Strava by allowing us to categorize routes. The idea is to introduce a feature that enables users to group their routes into customizable categories, such as "Texas," "Mountain Trails," "City Scapes," or any other personalized category name. This feature would provide several benefits:Enhanced Organization: Users could easily find and access specific routes based on their interests or locations, making it simpler to plan their activities.Efficient Navigation: Categorizing routes would make navigation through personal collections more efficient, especially for users with a large number of saved routes.Community Engagement: The ability to share categorized routes with friends or within a group could foster a sense of community and promote route exploration.I believe that implementing this feature could further enrich the Strava experience and cater to users who have diverse preferences and interests. I look forward t

610
Scout
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Db64_2Hub Rookie
posted in Strava Features Chat
Stop misusing the metric system

You misue the metric system and I want you to correct your user interface language. Example Check out this post on Strava from The Strava Club. https://strava.app.link/pMyMogGuKCb In above:k = 1000, m = metre. Don't break the metric system. You should write 1 km, 5 km, 20 km. Lower case k is not short for kilometre.

12
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kos_houseHub Rookie
asked in Developers & API
ultramarathon creation *with driveable aidstation POI'S

I've created a route, now i need to find where roads, that vehicles can legally drive on, will intersect with the route.  and have those points be able to be clearly transferred to apple/google maps so aid station workers can simply drive to said points, setup an aid station and wait for the runners to show up.

40
K
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LucasdemapHub Starter
asked in Developers & API
time in data stream not starting at 0

My app does not handle the datastreams well if time does not start at 0. Some activities of other users have this issue. I have not been able to get this on one of my own activities.How can i replicate this in an activity to test and handle the error this causes? I have a phone and a Wahoo Bolt to test with.Thanks,Lucas

60
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Community Manager
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ddrewHub Starter
asked in Developers & API
Who can I contact about data requests for academic research into building a running training model

I am a post-grad student, studying for a Masters in Data Science.I am working on a project using machine learning tools to analyse individuals' historical training and race fit / gpx / tcx data, and to identify successful training patterns and strategies.This analysis would then be used to build and train a model to enable any runner to create their own training program, entirely personalised to their running history.At the moment, I am limited to accessing data from people that have provided it to me directly. Is there anyone at Strava that can be contacted for this sort of request?Thanks!

170
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Community Manager
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SozFozHub Starter
asked in Developers & API
"View a Subscription" instructions for webhook do not work. Return 403 Error.

Hi.Ive set up a Strava API webhook, but need to change the callback URL where webhook events are sent. To do this I want to...Find the subscription ID of my existing webhookDelete the existing webhookCreate a new webhook Ive been trying to follow the instructions here to complete step 1.https://developers.strava.com/docs/webhooks/#view-a-subscriptionIve been making a GET request tohttps://www.strava.com/api/v3/push_subscriptions?client_id=89977&client_secret=MYCLIENTSECRET However this returns<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML><HEAD>    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">    <TITLE>ERROR: The request could not be satisfied</TITLE></HEAD><BODY>    <H1>403 ERROR<

470
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Community Manager
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meilanHub Starter
asked in Developers & API
App authorization to upload Fit to Strava.

Users upload Fit to Strava through App authorization.The result returned by Strava told me that it was successful, but some users reported that no exercise data was uploaded to the Strava platform. What is the reason for this situation?

340
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Community Manager
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KirnskiHub Starter
asked in Developers & API
Add club to athlete via API

HI, can I simply add a club to an athlete using PUT by providing the club ID (e.g. 1234)?If yes, does it override the active clubs? Thanks! 🙂

1050
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Community Manager
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Florent29Hub Starter
asked in Developers & API
Vitesse en velo surnaturel 🚀 plus rapide que des professionnels

Bonjour je trouve dommage que l'on puisse accepter des sorties en vélo avec des vitesses a plus de 100km pour des amateurs quelconque ou des montées d'un col plus vite que des cyclistes professionnels... La plus part du temps oublie d'arrêter l'application après les sorties de vélo... Et roule en voiture après et si ça ne choque personne !!!!  dû coup les segments sont faussés... Cordialement et vive le sport sans triche à bon entendeur 

30
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Community Manager
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GideonBrHub Rookie
asked in Developers & API
API POST to /activities

I am currently developing a mobile application and many of our users ask us if they can export their workouts to Strava.  We can post some workout data to /activities https://developers.strava.com/docs/reference/#api-Activities-createActivity through your API but, the workout data is very limited. Is there a way I can post all of the variables under https://developers.strava.com/docs/reference/#api-models-DetailedActivity to /activities or another endpoint? That would allow sending more complete data from our users to Strava.Thanks!

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CMasemHub Starter
asked in Strava Features Chat
How to record inside a covered VeloDrom?

I’m a little confused. I am a longtime Strava paid subscriber but I don’t use community resources much. I recently started riding the VeloDrome in my town. On road rides I use both apple watch and wahoo element to track activity. What’s the best way to record inside a covered VeloDrom. It’s under an inflated dome.

1360
Jane
A
Alaskayvonne14Hub Starter
posted in Strava Features Chat
New to Community: from Yorkshire, England!

Good morning from Yorkshire, England !  I love to Road cycle, club & solo to explore, enjoy fresh air and company. I cycle between 60-100 miles per week, whatever the weather (almost!). I also walk around London a lot as it’s quick and you get to observe a lot more. i look forward to learning from the group. Thanks !

31
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Tessaelise7Hub Starter
asked in Strava Features Chat
Restore activity

Hey I posted my run and it didn’t show up on my page. I really need that run is there anyway that you could get it to show back up? Thank you! 

70
Scout
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stravadevHub Starter
asked in Developers & API
Strava Developer Program - App Submission - National Fitness Day' app [Client ID: 109801]

Hi Strava team,We submitted a form for the Developer Program together with an app [National Fitness Day - Client ID: 109801] on 3rd August.Do you know when we should anticipate feedback?Is this the best place to share queries like these.Thanks 

220
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Community Manager
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monter-en-hautHub Starter
asked in Developers & API
Display during activity

Hello,when I start an activity, the phone screen shows distance, speed and time. I would like to display other information, such as altitude, or elevation. How can I do to change? THANKS

100
E
Community Manager

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