Devices and Connections

Hi there,I know I'm probably not the only one facing extremely long times to reach (or better said, I still have no answer, 3 weeks after my e-mail !!!) Strava support, but I post my story here, in case someone can help me.I have an issue with the family subscription: a friend sent me the link and I got the following error: “you can’t join the formula, you’re not in the same country”. What makes no sense since we are actually living in the same country (France), and that’s also what is indicated in my (and his) profile. The link also worked perfectly for the two other friends who joined his family.I immediatly contacted Strava Support to ask what to do or what they can do to fix this issue, but it’s been 3 weeks now, and I still have no answer, and the issue is still not fixed. For a paid service, that’s a little scandalous…I do not have many hopes that my problem will be solved here, but if anybody knows how to actually get help from Strava, or better, how to fix this location issue,

Hello, since the strava update 378, the Mi Fiteness data is no longer synchronized with Strava. And the revision 379 did not solve the problemthanks

I used my watch to track paddle boarding. I've not been able to get my watch to sync with my account and it is still showing as unsynced on my watch. I have tried a forced sync.How can I sync it?

i have a paid subscription on my app,but my dashboard has an old free account.Whenever i use BKOOL,the data goes to the free dashboard account,and not the paid app account.Can I either delete the free account,or transfer the day from dashboard to my paid account?They seem to both have the same email address

First of all, all firmware versions are up to date (Garmin Connect, Watch Version, Strava Version) Also, I live in asia, I am using the instinct2 model, and if you look at the auto upload sheet, it will be uploaded as the instinct2 solar model Is there a solution?

Hi every time I try to log In . I keep getting error messages?I’ve tired not connecting from google, and Facebook but no matter what I do it won’t let me

I'm trying to change my password and I can't :(

Apple Watch Health (Heart Rate) to Strava problem .. again, apologies.I have an iPhone with iOS 17.7.1 but I cannot get my Heart Rate data from Health App to share with my Strava activity after I have completed a bike ride. Watching YouTube videos the information differs. See two images .. one is what I am supposed to see, the other is what I actually see on my iPhone.I am following steps You>Settings>Manage apps and devices>Healthbut information is not what I expected.What am I doing wrong? 

I ran with a friend this morning, for some reason my garmin deleted my run.  I asked her to share her run with me. She did, i accepted the link, but it does not want to process the share. How can I fix this?

Hello Strava team,When I track a pool swim with my Apple watch (in its own training app) it detects pauses and laps automatically. When syncing to Strava information gets lost. Pauses are added to rounds and the duration of the rounds does not fit. This completely destroys the pace data. At the end, 50 m are always missing (one pool length), and the average pace is also wrong. Attached are both datasets. Is there a way to fix this?  

A lot of my activities do NOT get synced with Oura. I went through the activities completed in Jan/Feb 2025, and 1/3 of the activities in Strava do NOT get synced to Oura. I couldn’t find a pattern that could connect the exercises.Any ideas what I could do?

I recorded a run both on my Apple Watch on Nike Run Club and on strava on my phone. I wanted to only count the time from my Apple Watch bc strava way underestimated my pace. I deleted the strava activity, but strava is still saying my Nike Run Club activity upload is my 2nd fastest time (it’s my first, since I deleted the strava one). Is there a way to fix this?

For me this is an old problem but now after a week on Gran Canaria IT was really bad. I use my phone (Android latest version) to create routes just so that I doesn't have to bring my computer on the vacation. The suggestion routes (based on other cyklist) from Strava are often boring and nothing new so I use to create my routes by my own from point A to B to C... and further. I've chosen the setting Road before I start create. I assume that Strava then should pick paved routes between my points but as it happens, it doesn't. It is difficult to check the chosen route on the map though Iit doesn't tell if it is a paced road, a gravel, a trail or even a walking path. Suddenly, out riding the route Strava wants me to get on a trail or a walk path over a mountain. This happens all the time. It's really annoying because I have to stop, check Google maps and the continue. Is there any update coming for this problem or is it a setting?. I've tried to use and not use heatmap. Heatmap on is wors

For whatever reason my Peloton runs have stopped syncing to Strava. All other activities seem to sync immediately, but as of the last 2 months none of my runs from Peloton have synced or are able to be retrieved by the Strava app. From my research, it seems like this issue has been going on for folks for over a year without any fix. Very frustrating to have the only suggested solution be to enter these runs manually when every other Peloton activity seems to sync fine - any advice is appreciated.

I cannot, for the life of me, figure out why my power numbers in Strava for rides do not reflect the power as measured by my Garmin Edge and the Sram power meter on my bike. It’s ALWAYS lower, so times by as much as 20% or 30%. Has anyone else had this issue? If so, were you able to resolve it? Thanks.

I have bought myself a new mobile phone. Put Strava on it.So I get challenged on logging in - it wants a 1 time 6 numeric digit password (which had been emaild to me).InputtedCouldn’t get accessTried again 5 or 6 times around in circles before “The Strava app has encounted an errors. Please contact support if the problem persists”.I have tried deleting the cache, deleting the data, completely uninstalling the app having deleted the data & cleared the cache, doing this and then rolling the phone over before trying to re-install. Essentially, I have tried absolutely everything I can think of to clear the problem  - but I just get “The Strava app has encounted an errors. Please contact support if the problem persists”. Needless to say, although I can (and have) logged in here to explain this using my desktop PC), if I cannot log in to to Strava on my phone to start recording an activity, I cannot continue to use Strava and will have to use another app to record my jollies on the bike!

Good dayI have an old email account that does not exist anymore and I cannot remember my old password.I cannot reset password as I no longer receive emails to the email account.How can I get access to my account without creating a new account? 

Hi. Recently I am having some issues uploading pictures to my activities. White lines (artifacts) randomly appear in either the bottom or the right side of the image. It didn’t happen until very recently.I shoot with an iPhone 14 Pro, edit in Lightroom and export in JPEG. It shouldn’t be a format issue. I’ve tried to uninstall the app and restart the phone. Nothing works and it keeps happening. It is really annoying.  I’d appreciate any kind of help.  Thanks.   

I have GPX files created via a third party App (Memory Map) which when saved/ converted within Strava are showing the incorrect moving time. These are walking activities but much quicker than the 30 mins for a mile quoted for stop timings. Memory Map stop time is fine. I have asked via a support ticket if this can be adjusted in anyway or walk settings, but after a month response did not answer this suggesting that I increase the logging within Memory Map. This can’t be done as I asked them the question which was answered within a few hours, all within the algorithum used so I guess stravas is different. I have raise a query again. I did wonder if its a software standard issue but could not find on the PC. I had seen people were having issues a year ago with moving times?

When using my Google Pixel 2 watch, speed and distance are not recording if using the windsurf or kite surfing activities although it is recording my track, so no issues with GPS locating me, has anyone come across this?I currently have to log it as a bike ride then change the activity type post exercise.I have re installed Strava on the watch but the issue remains

I couldn’t sync my device and had to keep logging in and getting codes. I think the system has blocked me. It has been hours and I can’t connect support I just keep getting chatbot. Does anyone know how to get back in?   

I have a 4iiii power meter, and i have discovered that there is a discrepancy between the average power i displayed in Garmin Connect and Strava. On my last ride Garmin claimed 223W, while Strava claimed 167W (Not too big numbers... hehe). That 56W in difference. I have checked that the power meter is registered, and that Strava does not estimate the power. Does anyone know how to fix this? 

Does anyone know if data from 2 Garmin devices can be used to upload data for the same activity? I use a Garmin Edge for cycling and I’d also like to be able to add heart rate from my Garmin watch for the same activities. 

I can’t see my heart rate data in any of my activities. The synchronization between Garmin Connect, where everything is recorded correctly, and Strava is turned on.