Devices and Connections

We’ve recently received feedback from users that our Magene C506SE and  Magene C706 are not being correctly identified on Strava. Instead, the platform displays the model identifier of our competitor, iGPSports. This issue is critical as it may confuse users and affect the launch of our new C706 model.Could you kindly assist in resolving this recognition discrepancy? Please let us know if further information is required.Thank you for your support!

Why is this happening? What Am I supposed to do? Please help

Hi, I’ve been using Strava for a few weeks now and every ride I’ve recorded using Apple workouts via my watch or Oura ring via record activity have been imported to Strava fine and auto recognised all the various segments and added them. Never planned routes just go out and ride.i spent today setting up a new Garmin 1040, linked Strava and did a short 5 mile ride, one that I’d done several times using Apple workouts.it imported OK but shows no segment times, even though there’s at least 10, does that mean that I have to import every Strava segment I want to use into my Garmin before it will record segment times. I did notice I hadn’t told garmin connect to use Strava segments, will that be enough? thanks 

HiMany times I’ve a problem with automatic uploading the activities. When I finish the activity I receive a massage from Strava that sais: manual upload.It doesn’t happen every time, but at least once or twice a a week I use Apple Watch and Wahoo computer I checked and all devices, apps and connections are enabled Thank youAriel

I recently had my Apple Watch Series 8 repaired for an unrelated issue (water ejection feature was not working). I had to log out of and unsync my watch prior to sending it and when I have come back to install and log in to the Strava app on my watch I am not able to complete the SyncI have logged out on my phone, deleted the app from both my phone and watch, all to no avail. Both my phone and watch have the latest software updates for iOS and StravaThe app on my watch was working perfectly prior to sending if off, but since I have had it returned I cannot complete the log in and so cannot use it. Is anyone else having this issue?

Hello, my morning run has disappeared. I use a Samsung Watch 4 Classic without the GSM module. My run finished properly, I pressed finish and then done, and when I got home I waited for my watch to sync, but now it didn’t do anything. The app says “0 unsynced activity” and there is no sign anywhere that my morning run took place. Please fix this and restore the data of my morning run.

I would like to ask about my Strava connection with Amazfit. I’m getting an “error connecting your device” message, even though the Zepp app is already linked to Strava. The activity data is syncing automatically to Strava, but my gear (like Garmin) is not detected in Strava. 

I have successfully connected my Amazfit GTR 2 to the Zepp app and linked it with Strava. However, my Strava activities do not show that they were recorded using the GTR 2. I have ensured that the Zepp app is synced with Strava and both apps are updated to their latest versions. I have also checked and reauthenticated the connection between Zepp and Strava, but the problem persists. How can I resolve this issue? Conectei com sucesso meu GTR 2 ao aplicativo Zepp e vinculei-o ao Strava. No entanto, minhas atividades no Strava não mostram que foram gravadas usando o GTR 2. Garanti que o aplicativo Zepp esteja sincronizado com o Strava e que ambos os aplicativos estejam atualizados para as versões mais recentes. Também verifiquei e reautentiquei a conexão entre Zepp e Strava, mas o problema persiste. Como posso resolver esse problema?

I am getting a green screen come up on all live segments for the last week or so.  I use iphone and am on the latest version.  My brother is also reporting the same issue.  He is not in the same area as mee so don’t think its GPS related. 

Seems like inclines and decents are combined when syncing data from polar into Strava. I get roughly double elevation gained.

Hi, seems each one of my devices - PM,HRM, etc all create their own ride under the ride i record so all the information is in separate places & it looks like i’ve done various similar rides at the same time, is there a way where this can all be summarised in one ride?

pouvez vous changer ma date de naissance svp et mettre le 9 novembre 2004, je ne peux pas le faire l’application refuse 

Hi, I don't know why Strava and Samsung health wont properly connect, I recently finished my first marathon but on strava it says that I only run for 33km, as you can imagine this is pissing me off a lot, it wont save it correctly even if I manually upload the gpx file, it keep saying 33km, What can I do?   

Hello,I recently finished the London marathon with the activity recording on my Apple Watch.  My watch was running low on battery, but I managed to finish the race with some battery left. I completed it on my watch and got the usual readout of statistics. However following this my watch ran out of battery and I don’t think it uploaded onto my actual account as it is not showing up on my Strava account. Is there any way of recovering saved runs which haven’t been uploaded? Thanks 

Samsung health doesn't synch to strava anymore since about 9 days ago. Before it worked ok. I don't remember if there was an update for my phone.I have a Samsung watch 4The activity shows in Samsung health but doesn't synch to strava anymore. Deleted and Reinstalled all apps, Samsung health, wear and strava. Disconnected all accounts and reconnect again. Nothing seems to work. 

I have just bought a Garmin vivoactive 6 and linked to connect and strava. On my strava activities my watch type doesn't show anymore like it did with the forerunner I had before. Can I add this someway. 

I have an Apple Watch Ultra 2 and typically use it to record all of my activity. I use the Apple workout to select the activity (outdoor ride, outdoor run or outdoor swim). Usually the activity will automatically upload to Strava once I complete it, but periodically I have to import it manually, through the Strava app.A couple of days ago, without having changed any settings or anything, the map data from the workouts stopped being uploaded to Strava, even though the rest of the data was there (HR, pace, calories, etc.). I tried deleting the workout from Strava and importing it again, but I get a message in Strava saying “there is no map data but would I like to import it anyway?”. When I check the data in the Apple workout app, the map data is there and when I check the uploaded data to another third party app, like training peaks, the map data is there. It’s evident that the issue is somewhere in the conversation between Strava and Apple, but I have zero restrictions

Both my wife's and my activities no longer important from IFit. Tomorrow will be day 3 and it is happening from multiple pieces of equipment. Nordictrack x24 bike and a rw900 rower. I also have a tacx but haven't used it yet to help determine if it's an IFit issue or a strava issue.We both un-paired and uninstalled both apps then re-download and reconnected the apps, still nothing.

I can no longer import workouts from apple health, both automatically and manually.Any running, walking and cycling workouts recorded on the Apple Watch does not sync to strava. However other workouts such as Strength training does sync. iOS version: 18.1.1strava version: 386.0.1watchOs version: 11.1 

I ran my first marathon on January 12.  I recorded the run using the Apple Workouts app on my Apple Watch.  The races I ran on January 9 (5K), 10 (10K), and 11 (half marathon) all imported as normal, but the marathon will not import, no matter what I do.I’ve logged out/logged back in, deleted and reinstalled the app, restarted my phone several times, and even recorded a new workout and imported it successfully, but nothing I do can get the marathon run to import.I always manually import my workouts from Apple Health.  I go to the list of recent activities, find the one I want, tap import, wait for it to stop spinning and change to a checkmark, and then go refresh my activity feed to see the new workout, but my marathon changes to a checkmark and never appears in my feed.I’ve seen posts from other people having this same issue and I don’t understand why it hasn’t been fixed yet.

help me

My shiny new iPhone 13 mini has apparent issues with jagged GPS tracks, consistently adding some 2-5% to the total route length. For an illustration, check out the two runs of mine: the first from August recorded with iPhone 8, and the second from October with 13 mini: https://www.strava.com/activities/7584918073 https://www.strava.com/activities/8025639130 The two tracks are supposed to be identical, and the physical difference should not exceed 20 m. Yet, the first shows up as 5.10 km, and the second as 5.31 km (therefore, making me appear faster than I am 😉 😉). If you zoom in, you can notice the recording **bleep**-zagging, while the track is of course perfectly smooth. While this is probably not a Strava issue, does anyone have an idea how I can possibly fix

Hi helpful people, Last weekend I had some lovely outside ride with some of my friends for 85km. After the ride was Strava telling me that I made some big progression, which was not correctly. I found out that the calibration of my powermeter went wrong, because of the wrong calibration there are some unreal stats in my account (and in my Garmin account, Intervals ICU etc.).I tried to find the solutions on the internet or here in the community but did not found it, yet. Is there a possibility to delete the stats out of this weekend ride? And if so, how can I arrange that? I hope that someone can help me out, I love to follow my progression which is unpossible with this unreal stats in my account. Looking forward to your reaction and thanks for helping me out. Greets Benno

My Pixel Watch 2 has auto paused a ride and then failed to resume when moving twice in the last week. Never had this issue before now

I recently completed the Manchester marathon. I track every run I do with Apple Watch using the Apple fitness. Then sync and import every run over to my Strava. I completed the marathon and for the first time ever, it has not imported. It says my run is ready to import. I click to import, it comes up with a tick, but does not show up on my activity feed. I have tried every troubleshooting resolution I can find and nothing works. From reconnecting my watch and health to resetting Strava, my watch and my phone. I really hope someone can help me.