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Devices and Connections

Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.

  • 1,019 Topics
  • 4,148 Replies
1019 Topics
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Mister_bogaertsHub Rookie
asked in Devices and Connections
deleted post doesn’t show up on friends’ feed

Hi,Unfortunately, I deleted my Strava Post so I had to re-upload it. Tried it via the ‘recently deleted’ and via Garmin Connect to post via a file. The ‘problem’ is that it doesn’t show on people’s feed right now. I would love to share my activity. Anyone that can help me with this? thanks!  

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Jana_S
Superuser
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weasleyHub Starter
asked in Devices and Connections
How do i force an activity to display?

Yesterday I did the Cape Town Cycle Tour and my activity shows up in Strava to import, it’s in my Apple health and fitness and I did two short rides after ending my main ride, one to the car and one from the car back to the house as the roads were still closed. The subsequent rides imported and display in my feed but my race is “imported” but I can’t see the activity. I have logged out, tried to reimport it, deleted the app, re-added my watch and nothing seems to be helping 

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Jane
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NEWBALANCEHub Starter
asked in Devices and Connections
korea

Hello, this is New Balance Korea. We connect to Strava through an app called MYNB to record and store running data and provide related services to our customers. However, for a while, the data has not been reflected properly, and recently, the icon for installing Strava app has not been viewed on Google Play and the App Store. Do you have any plans to suspend or reduce services to South Korea? If so, please answer the specific schedule plan. bb

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Marya
Community Manager
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chrisotherwiseHub Starter
asked in Devices and Connections
Garmin to Strava - How to sync only new & future activities

I would like to start syncing my rides from my Garmin 1040 to Strava. Currently I’m using Apple health but would prefer to use the data from my Garmin device.Last time I tried this, every ride I’d done in the past got synced and I ended up with hundreds of historic duplicates and a horrible mess to sort out in my Strava account. How can I set up syncing so that only future rides get synced from Garmin to Strava and not historic ones?

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BryanC
Superuser
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P4ul_bHub Starter
asked in Devices and Connections
Apple Wtxh 10 not recording calories on SUP

My Strava never seems to record my calories when I do SUP sessions, I have my weight, gender and DOB recorded in the app. I do get the following information:-DistanceElapsed TimeMax Heart RateAvg SpeedAvg Heart Rate any help appreciated thanks

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BryanC
Superuser
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anovaesHub Rookie
asked in Devices and Connections
Error importing activity data from Apple Health

Activity data not automatically importing to Strava. A message saying that there was a failure is shown when trying to import manually.All settings and permissions are right, wondering if there is a bigger problem happening.

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BryanC
Superuser
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BlueDuckHub Starter
asked in Devices and Connections
Calories Golf from Strava App On Apple Watch

Hi there,I have some issue about calories info didnt showed up for Golf activity detail using Strava App on Apple Watch. But The calories info always showed up for Outdoor Walk activity detailAny method or tips to showing calories from Golf Activity Strava App through Apple Watch?I already check all setting Health App on iPhone, Apple Watch and also Strava App settings but didnt find anything to solve this Thank you

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BryanC
Superuser
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Monika.NiegowskaHub Starter
asked in Devices and Connections
strava not showing calories burnt

Hi,I’m using an Apple Watch to track my workouts. The app only analyses calories burnt for running and walking. It doesn’t show calories burnt for weight training/ HIIT or pilates. I noticed my friends calories burnt are being shown. I’ve put in my weight in the app and I downloaded new updates on my phone and watch. Is there something I’m missing? I’d appreciate any help thank youM

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BryanC
Superuser
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ScottOxfordHub Starter
asked in Devices and Connections
Heart Rate Sync when run started on Pixel phone

Hello everyone, I recently purchased a Pixel 9 Pro phone and a Pixel 3 watch. My issue is that, if I start a run on my watch, I don't get the audio updates of how far I've run (which I fine very useful and motivating) and, if I start a run on my phone, I get them but then my heart rate isn't accessible for that activity. It just says "Start training with a heart rate monitor" as in the screenshot attached. My watch shows my heart rate and Fitbit app shows it so I don't know why the Strava app won't import this data. Please help and thanks in advance.

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Jane
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Pb111Hub Starter
asked in Devices and Connections
incorrect pace polar synched activity

I am using a polar pacer watch to track my runs. Then I sync it with Strava. surprisingly the data does not match btw polar and Strava. If synching I am assuming that the data from polar is basically just pushed to Strava - so basically a copy paste of the data from polar. But this is not the case and the Strava data shows different pace per km which is really weird. i don’t have my mobile with me during the run - only my polar watch. So I wonder what is happening there on Strava? see some pictures.  can someone help understand?

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Jane
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HumbertoLAFHub Starter
asked in Devices and Connections
bonus pack polar pacer pro

How can I get the polar bonus pack ( free Strava subscription for 2 months) if I bought a polar watch?

171
Jane
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trankhoaHub Starter
asked in Devices and Connections
Not syncing spm/ cadence from Mi fitness to Strava

I can't seems to sync cadence from my Mi fitness app to Strava even though every other data seems all fine, what can be the reason and how can I resolve this?

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Jane
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Toddmn69Hub Starter
asked in Devices and Connections
Difference in average power between Garmin connect and Strava?

Hi all,          I'm a long time cyclists but new to the world of power meters. I recently bought a new bike with with a power meter, l have read a couple of forums about the difference in average power readings between Garmin and Strava. I have played around with auto- pause settings etc without success. Currently having a difference of around of around 30watts? 

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Lola
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Lucas HeavyHub Starter
asked in Devices and Connections
on the race track it marks wrong

I can't stand this problem anymore.I've already tried following some recommendations, but nothing helps.(1) I've already tried putting it on airplane mode to run(2) I already downloaded the GPS tool app that has a compass, reset it and downloaded the GPS again, calibrated it.(3) I've already tried disabling precision mode on the GPS.(4) I have already tried to disable GPS functions via bluetooth and wifi.I don't know what to do anymore! My phone is a google pixel 5

203
Jana_S
Superuser
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JohnSimeoneHub Starter
asked in Devices and Connections
Bluetooth cadence sensor pairing

Hello everyone, I have recently got myself a bluetooth cadence monitor for my bike. Is there an ETA of when I can expect the Strava app will be able to add this device to my account. I have connected heart monitor, but there isn't a cycling cadence option.

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GotteHub Rookie
asked in Devices and Connections
The activity map is white (Android)

Hi Strava community 😀For a while now the activity map is white. The trail is red and visible as usual but the map is gone. If I open the activity and change to the map it is just like it supposed to be. This isn't just my own activities, it's the same for all the activities in my flow. The problem is just in the app not the website. Thanks for all answers/Mikael Ros

2019
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GGF207Hub Starter
asked in Devices and Connections
cmf

Hi,I recently purchased a CMF smartwatch, the CMF Watch Pro, but when trying to link my CMF app with Strava, I get the error 403: "The limit of connected athletes has been exceeded," and it doesn't allow me to complete the connection. How can I resolve this issue?Thank you.

2791
Jan_Mantau
Superuser
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LucasHeringerHub Starter
asked in Devices and Connections
Strava widget for iPhone not working

Hello, so I’m using an iPhone 14 Plus with the most recent iOS version, I tried the Strava widget but it does not update, does not show any activity, I already uninstalled and rebooted my phone but nothing… how do I fix it?  

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Bryant
Community Manager
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CEwellHub Starter
asked in Devices and Connections
Strava Power Data showing different numbers from Garmin 840

Hi,Strava continually shows lower power reading when compared to power reading on my Garmin.  I have disconnected Strava from my Garmin several time and it still shows lower power reading.

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pedropcHub Starter
asked in Devices and Connections
White Line Artifact in Digital Camera Photo Uploads

Subject: Bug Report - White Line in Digital Camera PhotosDescription: White line appears at bottom (landscape) or right side (portrait) when uploading digital camera photos. Not present in iPhone photos.Reproduction:Upload digital camera photo View photo Check edges for white lineEnvironment:iPhone app Chrome/Mac Photo source: Digital camera exportsNote: More visible in dark photos

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Opa JanHub Rookie
asked in Devices and Connections
Can't connect the Ice Watch app

The Ice Watch is said to be compatible with Strava, according to their website and documentation.The Android Ice Watch app has a ‘connect to Strava’ feature.But when I try to connect it says: ‘Request failed’. No reason, just failing. How can I learn what the underlying problem is?

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hampeggottyHub Rookie
asked in Devices and Connections
Garmin 1050 file made it to Strava Web site but is not in my activities or visible on web.

Note error in title: not visible on Strava App on device nor in my activities. The file has not successfully loaded into Garmin via my 1050 edge. I think somehow it may have synched via the web and bypassed the garmin upload to garmin connect (and then to Strava). 1040 works flawlessly; 1050 - not so much.  Tried to add it via the .fit file and had little success.https://www.strava.com/activities/13708359691 what am I doing wrong ? is the .fit file corrupted on my garmin ?  how to I repair that ( reset device ?) it’s brand new but ok.  feedback appreciated.Kevin

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lindsayoteHub Rookie
asked in Devices and Connections
Map does not appear

I am using a Samsung Galaxy watch 6 and for the last 2 activities I did, both running, the map is not showing. Both activities are done outside and surely has a clear GPS signal and I have always been in the same route for previous activities recorded and posted in Strava. I can’t identify the issue. Can you help me?

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ufakkingHub Rookie
asked in Devices and Connections
My speed and distance remains at 0:00 during activities, Help

My strava app on iOS has a bug giving me issues. My speed and km remain at 0:00 throughout the activity, and then after the activity strava posts a wildly inaccurate map and distance, for example I did a 12mins walk and it showed 0.09km and 45s time, also he map looks so weird and not accurate. I have done everything; location services are turned on too, I’ve uninstalled and installed strava thrice, my ios is updated to the current version, I dont know what else to do, all my walks or runs are donew outside with the clear sky, other apps that uses map are working fine with my phone, this has been happening for the past 1 It's so frustrating. Help

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JmmolHub Rookie
asked in Devices and Connections
Samsung Health keeps disconnecting from Strava Service

Hello, My Samsung Health app connection to Strava service keeps disconnecting from time to timeThis is very annoying and is reported by many users since 2021, someone can find a fix please?Cheers!

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