Devices and Connections

Hi, noticed today that my whoop was transmitting my heart rate data during my workout but once I finished the workout and saved it no heart rate data was shown and said something like “start training with heart rate sensor to unlock more insights”already tested resetting the whoop to Strava connection and to record other workouts and a run and none of those activities would recognize my HR data after the workout was finished (even though I saw the BPM during workout)is there a known bug or so?

Delete this please. My post made zero sense. 

I use a garmin HRM pro. I use to see the heart rate after a workout (mean, Max, Zones etc). But now I only see the heart rate in the strava app during the workout. But after the workout there is no results from the heart rate. I can see heart rate resultater from workout I did last week. Anyone know how to fix it?

There may be two problems here: I have used a polar heart monitor for more than one year without issues. then the processed activity started to show graphs which had a flat heart rate intermittently within the exercise. A new battery made no difference. I assumed the monitor had broken down and bought a HRM PRO Garmin. While exercising I can see a heart rate which is in line with the activity of that moment. After the activity has been processed there is no heart rate graph at all. I have reloaded the Strava app to make sure it is the most up to date version. I have paired the monitor a number of times. Nothing gives me the desired result. Please let me know what else I can do or if there is a software hiccup which only you can fix? thanks.

My Activity has been stuck processing for hours now.Many people have encountered this and this doesn't have a solution that would help.I need helpp

Dear allIs there a way to upload distance for treadmill activities via app or recording devices connected to Strava?I’m aware there is the option to upload activities manually but I would like to find an upload feature for a group challenge.Thank youThomas 

the last 3 activity i was doing, haylou apps and strava moving time is so different. in haylou apps it was 40 minutes while in strava it just 12 minutes. it affect my other info at strava. i connected my haylou solar ultra to the strava app. is it my watch that was wrong or what. what should i do? 

How do i stop Strava from importing the activity name from Garmin and TrainingPeaks? Suddenly all my workouts are named from TrainingPeaks - and i dont want that to happen in Strava. 

Today i recorded a virtual 5k run in Strava which should have synced with NYRR site. This counts for the virtual competition i have registered with NYRR. I would like Strava to rectify this issue by syncing the data with NYRR 

我想更改我的電子郵件位址，但一直收到錯誤。我該怎麼辦？

Hi, all,  I just completed my longest run, and it’s not included among my Strava activities. 🤨 I used my Apple Watch, hit Pause, hit Finish, and hit Save.Any chance it’s still in the system and can be retrieved? Thoughts?Thanks.

I am 2 days into a long walk I a doing. Sadly, my phone is broken. I have paused the walk on Strava but once I get a new phone, if I log into it will this new journey pull through on it or will I have to publish the 2 days on my broken phone and then re-start on the new phone?

Hi Strava Support Team,I’m facing an issue with my app's OAuth flow. Even after updating the Authorization Callback Domain to my live domain, I keep getting this error: {"message":"Bad Request","errors":[{"resource":"Application","field":"redirect_uri","code":"invalid"}]}App ID: 156908 What I’ve Tried: Updated Authorization Callback Domain to www.utmost.fitness in the Strava API settings. Waited more than 24 hours. Cleared all Laravel and browser caches. Confirmed that the route exists and the redirect URL matches exactly. Tried both with and without www. in the domain. The same redirect URI works perfectly on localhost (127.0.0.1:8000), but fails on the live domain. Despite this, I still receive the redirect_uri

Strava occasionally mixes the distances in my activity totals. I mostly cycle using a Garmin device, but also track walking activities with my iPhone on the Strava app. After the walk, I upload the activity and change the description to “Walk”. Strava usually excludes the walking miles from my cycling total, but occasionally the walking distance is included in total cycling miles. Once included, I have been unable to get the miles out unless I delete the activity. Any insight into the way to correct would be appreciated.

Suunto app not uploading to strava since 22nd may 2025I can’t add suunto app as Partner Integrated on strava 

This problem continues and is clearly not solved. I have updates the Strava app and still the Apple Workout app takes over turning off Strava and deleting the workout results.  Maybe time to dump the watch. 

I program workouts on my Apple Watch 7 and the data auto-syncs with Strava once completed. Last night my phone and watch updated their operating systems, only an incremental update not a full version upgrade. I tracked a run this morning and noticed that my heart rate data didn’t transfer across. I was wondering if anyone else has noticed this? Apple Watch 7. WatchOS 11.5Iphone 12 Mini. IOS 18.5

Hello Strava Community,I hope everyone is doing great! I’m reaching out for help with an issue I’ve been facing when trying to share my Strava activities directly to Instagram. Despite following all the troubleshooting steps provided in the forums, I’ve had no luck resolving the problem. Here’s a summary of what I’ve already tried:Both Strava and Instagram apps are updated to the latest versions. I’ve logged out and back in on both apps. I’ve deleted and reinstalled both apps to reset their connections.Unfortunately, when I attempt to share an activity from Strava, Instagram doesn’t appear as a sharing option. I’ve attached a screenshot of what I see, which might provide more clarity.What’s been particularly frustrating is that I’ve reached out to Strava Support multiple times since December, but I haven’t received any response. While I understand these things can take time, I was hoping for at least some ackn

Hi, anyone else finding the Strava App freezing when viewing Progress tab and scrolling through past the Training Log and hangs showing April month’s recap? It sometimes just show “Loading” but I have to exit the app and start again.  I just want to track the relative effort from the past weeks and used to see it on this page but that seems to have stopped for some weeks. Just tried logging out from the App, remove App, restart phone, get app, log in, restart phone but that didn’t resolve it.  Any ideas? 

The pace computed by Strava is incorrect because I swam continuously. The Iphone is partially immersed… Why  these non existing stops during à continuous Swimming ? Thanks a lot for helping 

I have just completed a cycle - of 56km, but there seems to have been a GPS glitch and Strava isn’t showing the whole route and is showing the wrong distance (22km). Is it possible to correct this somehow?  

Bonjour,Cela fait plusieurs fois que j’essaie de m’abonner à Strava, en vains, et plus récemment j’ai payé 60e mon abonnement annuel mais toujours rien, le site me dis que je peux m’abonner et quand j’essaie de m’abonner il me dit que je suis déjà abonné, cependant sur l’application je ne suis pas en premium et je ne peux pas bénéficier des fonctionnalités. Mon compte est à l’adresse mail benjamin.perrier5@gmail.comMerci pour votre aideCordialement Benjamin PERRIER

The app is updating me when I stop (pause) and start (resume),but it’s not updating me on the kilometers and pace I’m running.

I have used my Garmin watch to track all activities for over a year. It has always included heart rate data.This week, I'm tracking runs as usual using my watch, but heart rate data isn't included on my strava summary (it shows heart rate in my garmin app). All other data from my run syncs to strava.I have checked the settings and have consented to sharing health data.How do I get strava to show/sync this data again!? And why has it suddenly stopped?

When in a segment, the screen shows the screen as green rather than showing my progress vs prior runs on this same segment. Is this a glitch or a new feature that I don’t understand?