Devices and Connections

I made a mistake trying to use my Wellhub gifted premium membership. I ended up applying it to one email which also happens to be an old account, but not the one I am currently using. I want to transfer the premium to my current active account instead but the code expires and a new one only issues every 6 months.  

Hello to everyone, I need some help if someone knows something more than I do. I recently became a subscriber to Strava again after a year off and I was hoping that I would be able to use some routes either created by me or by either people. I can not seem to find if there is a button to say export gpx file or something like that. When I download a route i save it and afterwards when I press the 3 dots at the map I have no such option. When saved it says , save to the connected device but it is not saved at my watch. I am currently using a Huawei watch fit 4 pro. Even when I press the sent to button it says the content is just plain text so nothing? Any ideas?

I started a ride this morning with Strava running on my Apple watch. (Learning the ins & outs of a Garmin Edge 840 leaves me wanting a bigger screen.) So I stopped my ride at ~ 10 miles, then shut the Edge down, started a ride on Strava in the app on my iPhone.So I have two rides now: first’s 10.21 miles in 46 minutes, second’s 7.05 miles in 38 minutes.Is there some way in the Dashboard to combine these two into one ‘event’ record?Or can I use my Edge to run Strava my next time out?

So I have a Samsung Galaxy Watch 6.This week I am in Alcudia and using  treadmill. I have the Samsung Health app linked with Strava so no issues there. I started the app on my watch. And Strava has me down for either an Olympic contender to thrash Usain Bolt out the window or I ran 21 minutes but according to the app... I did 4 minutes. Have attached pics of last 3 treadmill runs  

Last 3 days I get 20-30+ notifications about 'ride paused 'ride resumed on a 2 hour ride.  The messages are usually are about 1-5 seconds apart.   Then when today's ride was over,  it gave me extra mileage for an identical route and faster speed (by 1 mph) than I've ever clocked. Based in how I felt today, I would have guessed I had lower than average speed .I live in metro Atlanta and have a strong signal the whole way.  Never heard this message before 3 days ago, unless I really had stopped/resumed.Anyone else experienced this? 

I am unsuccessfully trying to change the email associated with my Strava account from A to B. I use Google Sign-In to access Strava. When trying to change my email address it asks me for a password, but I have never created a password. I tried to use the password Recovery option many times but never received an email.When going to the account settings page I see the option for changing password but it dissappears the moment the page loads.I emailed Stava support about the issue but I'm not getting my hopes up. I see a lot of people complaing about their unresponsiveness.

I am using free Strava on Iphone.As of this week, there is live speed instead of average speed when cycling.  This is useless. Can it be changed back to average speed?

I see a bunch of posts regarding the power differences between Garmin (coming from a Power Meter) and Strava.  As the nerd in the group i am usually call on to help other with their tech.  On my setup, what comes out on the Garmin exactly matches what is displayed on Strava.  For the rest of our group, the difference is large, Strava is always 30 watts or more less.  So I don’t really buy this theory about handling the zero’s becuase we all ride together.  Does anyboy have any real reason why for my setup everything matches, and for others it doesn’t?  The only thing i could think of would be power meter drop outs?  But with four or five guys in the group having the same problem other than me, this doesn’t make sense.Any thoughts? 

I use a Garmin Forerunner 165 to record and sync activities with Strava (Android). Recently, when I do outoor rowing (crew) activities, it syncs with stats like these:In rowing, these stats are super irrelevant and unhelpful, with workouts measured in meters and splits (/500m) like below:Has anyone faced the same issue? Is there a way to manually highlight / select / force certain statistics to show via Garmin or via Strava? Having my row data in Strava went from super useful to super irrelevant overnight with no fix. Thanks.

 Hello everyone!I have a question for the Strava community:Are you having the same problem?When I do an outward/return run, the Strava app doesn't provide alerts (km, 1/2 km, and performance...). Is there a reason for this?Thanks everyone.

I have linked my Mahle powered Ribble gravel e-bike to Strava using the Mahle App but can’t figure out what that actually does.I was expecting it to automatically start and stop the recording of my rides on Strava but obviously not…….or I haven’t set it up correctly.Any help for a new user would be much appreciated.Rod

Hey, i got come from my ride an hour or so ago and my activity has been stuck on “processing activity” since then. I did a small run afterwards to test it and that appeared however my ride is not processing is there a fix for this?thanks in advance!

When are you going to bring back Wahoo devices support on iOS devices like power meters? It’s been over two years. 

Bonjour, Lors de certaines séances natation en eau vive, la carte de mon parcours n'apparaît pas. Elle apparaît néanmoins parfois ( ou pas) sur des mêmes lieux de sortie sans que je ne change aucun paramètre.  Merci de vos retours.

I have the 51mm version of the Fenix 8 Solar Sapphire and have noticed an odd discrepancy in the device naming convention. Every activity I have seen from someone with the 47mm version of the F8 Solar Sapphire has their device type listed as “Garmin fenix 8 Solar Sapphire” while those with the 51mm of the same watch has their device type listed as “Garmin fenix 8 Solar” without the Sapphire showing in the name (despite it being a sapphire watch face.) Is there a reason for this discrepancy when they are otherwise the same watch? 

I'm experiencing issues with Strava on my Apple Watch. It's unable to satisfactorily record and keep the data of any activities such as running, walking, or riding when using the watch alone—without my phone. It appears to be a GPS issue in the Strava app. Apple did a diagnostic and GPS is functioning okay and I used the NIKE run app and it is recording and saving the data/maps.Ideas?

Trying to log in to Strava using one-time code and keep getting errors. I've tried multiple devices and no luck. Any suggestions for regaining access??

Since 2022, I have been using Coros for swimming, and I have never had any issues with data syncing to Strava. The data has always been accurate, exactly matching the records on my watch. However, over the past few months, the total activity time displayed on Strava has been completely off and inaccurate.Even when I swim for only 60 minutes without any pause time, Strava sometimes records it as 90 minutes. This means that when the data is uploaded, my activity appears to extend into the future. For example, if I start swimming at 6 AM and finish at 7 AM, Strava records my total activity as 90 minutes, making it seem like I finish at 7:30 AM (even when it isn’t even 7:30 yet Hahaha)This issue has only started happening recently. At first, I thought it was an error with my watch, but all the data on my watch appears to be correct. Additionally, my friend, who uses the same watch model, has never experienced this problem. It’s also important to note that this only happens

Hello,I have a Fitbig Versa and since the start of the year, none of my activities have been syncing to Strava. Prior to that, everything was syncing as I’d expect, so I’m not sure what happened that it stopped doing it now. I have gone to strava.fitbit.com multiple times and synced the two, all the permissions are allowed, etc. I’m not sure what else could be an issue that wasn’t an issue last year.TYIA!

The Strava app on my Apple Watch Series 10 is not displaying Pace or Distance. Both stay at 0.00 for the duration of the run.  When the run gets synced, I can see the path I took and can see what my splits are, so I know that it’s logging GPS data, but as far as the display on the watch, it’s frozen at zero, so I have no real time info on my pacing or how far I have gone, which is 75% of the purpose.  This doesn’t happen on Outdoor Ride, or Kayak, only when I start a run. I have updated the Strava App on my iPhone, the Apple Watch, uninstalled Strava on both devices and unpaired/re-paired the watch from the phone. None of this has solved the issue.  Does anyone have a potential solution I have not tried? Since it’s only the run activity that is bugged, I assume it’s application bug that may only get fixed in a future update, but I’m hoping I don’t have to find an alternative. I can wear a vest and carry my iPhone, but a large part of using Strava and being subscribed was being able

Neither Apple Fitness nor Mi Fitness are sending over GPS data to strava when I record activities on those watches, it only works when I use the dedicated Strava app on my Apple watch.  Does anyone know why this is?

I have the latest app version on my iPhone 15 (iOS 18), but the user interface does not feature the latest design. I deleted and re-installed the app a couple of times but the problem remains. This is really annoying. Any comments on this are greatly appreciated.

 I’ve been a paid subscriber for many years and the appom my iPhone 16 promax just started to show only average yesterday. Is there a setting that changed?GPS works fine, but the app just started to say the GPS is intermittent today. Mapmyride works fine (I always have MapMyRide running in the background and have for years because Strava has failed a few times over the years and luckily I had Mapmyride running to save the stats (MMR has NEVER failed me)Is there now some kind of adjustment for the app to show live speed? (Bicycle)I’m going to erase and reinstall and try it. Will report if any difference Thanks

Hi Strava team,I was reading through the info on developers.strava.com/docs/uploads about how devices are detected from FIT files using the manufacturer and product fields.I'm working on a small project where I compare GPS performance between different devices — for example, two watches worn during the same race — to analyze things like drift and accuracy. I’m generating FIT files from that data, which include the manufacturer and product ID fields as specified in the FIT format.I’d like Strava to show the correct device name when those files are uploaded, if possible.Just wondering: Is there a list somewhere of which manufacturer and product ID pairs in FIT files are recognized by Strava and mapped to device names? Thanks a lot — this w

I can log in on my PC but not on my smartphoneWhen I log in, I get a brief sentence. But I can't read itI deleted the app and reinstalled it