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Devices and Connections

Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.

  • 1,040 Topics
  • 4,189 Replies
1040 Topics
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LucianLSHub Rookie
asked in Devices and Connections
Live segment shows negative time when being behind

When on a Live Segment (on my Garmin 1030), the positive and negative time differences are the complete opposite of what you’d expect if you’ve ever watched a sports event on the TV.For example on Il Giro right now - When a rider/group is behind the leader, they are listed with +minutes:seconds (Positive value)On Live Segment it’s the complete opposite! When I’m behind I’m being shown a negative value. This goes so hard against common sense that I feel like Strava is trolling me.   

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Jan_Mantau
Superuser
Gubrist
GubristHub Climber
asked in Devices and Connections
Decathlon Connect transfer activities to Strava

I have purchased a Decathlon GPS SmartWatch (Kalenji CW900HR GPS).and recorded three activities yesterday, which were synched to the Android App of Decathlon Connect(https://support.decathlon.de/decathlon-connect)Prior to that, I had connected Decathlon Connect to Strava:Why are those acitivies not visible in Strava?

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Lola
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PR1980Hub Starter
asked in Devices and Connections
Courses on Pixel Watch 2

Sorry can't find an answer or way to do it - does turn by turn navigation work on Pixel Watch 2?Was the main reason I subscribed to find local routes and I would want Strava to track my runs and pace ideally?

762
Lola
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CapeCodMikeHub Rookie
asked in Devices and Connections
Apple Watch Series 7 Won't pair with my iphone 16

Has anyone had and solved a pairing issue between a Series 7 Apple Watch and iPhone? The app on the phone has all the settings turned on but won’t show the orange check mark for Motion & Fitness and the “Finish” bar is grayed out. Thanks!

313
Jana_S
Superuser
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RunrunrunrunHub Starter
asked in Devices and Connections
polar flow dont sync with strava

Hello i try to sync polar flow with strava and i only see a error message, in Red in this picture can you help me ? 

191
Vincenzo
Superuser
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D.MarieHub Starter
asked in Devices and Connections
Strava on Apple Watch not Syncing to App

I ran a ½ marathon 3 days ago with the Strava app on my Apple Watch & the activity is showing as “not synched.” I have tried the forced shut down, logging out & logging back in the app & it will not synch the workout. I have done workouts after the ½ marathon that has synched with the app. How do I get that 1 workout to synch?  

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Lola
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HAC123Hub Starter
asked in Devices and Connections
Synch with Peleton Tread for elevation data

I have synched my Strava account to my Peleton Tread. I get most of the data coming across fine when I run on the Tread. But what I don’t get is any elevation data which means that all my elevation data on Strava is undercooked. How do ai change this so it comes across?

281
Lola
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DulacLancelotHub Starter
asked in Devices and Connections
Are Samsung Fitness Laps supposed to sync to Strava?

I record my activities on my Samsung Watch 7 Ultra (WearOS) using the Samsung Fitness WearOS app.  I am able to mark laps in that app.  I see the run correctly partitioned into laps when I view the activity in Samsung Fitness itself, but when I sync to Strava, in the Strava data it just shows the default of “laps” being delineated at 1-mile intervals.Am I supposed to get the Samsung Fitness laps transferring to Strava during sync, or is lap data not something that is synced? 

552
Jan_Mantau
Superuser
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Perrins18Hub Starter
asked in Devices and Connections
Edge 530 Routes Wont Sync

I have recently moved, so deleted all the routes relevant to my old house. Now no new routes will sync with my Garmin Edge 530, and likewise the deleted ones are still there. When I go to Connect IQ > Strava Routes > I can preview it, but when I try to 'Navigate' I get error 2050. I have tried removing the connection and reconnecting between Garmin/Strava. Likewise have removed and added the star to the routes.It's quite annoying as I've just moved to a new area and am having to navigate looking at my iPhone...Any ideas please?

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Jan_Mantau
Superuser
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AlexV_Hub Rookie
posted in Devices and Connections
Strava does not import segments correctly from Apple Fitness

When importing a running activity from Apple Fitness, Strava does not import the segments correctly.Here is an example:I did a 20s sprint / 1m30s rest cycle. These are the segments. Here is what Strava shows The segments in Strava have nothing to do with the ones in Fitness. I would like them to be the same.  

533
Jana_S
Superuser
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acataiHub Rookie
asked in Devices and Connections
"Hide/Back" and “Options” buttons from 'Record' screen disappeared (iOS mobile app)

There was a button in the top left corner that I could click to get out from the "Record" screen.A few days ago, it disappeared. When I click Record, the only way to get myself to the home screen is to kill the app (at least I didn't find any other). Also the gear wheel on the to right corner disappeared so I have no access to options. I have just a white rectangle where they should be.Clicking on the space where they should be does not do anything.I tried turning phone on/off, I have tried reinstalling app. Still the same.I attach screen how it looks.  

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stevebliss67Hub Rookie
asked in Devices and Connections
cannot connect or disconnect strava to Samsung Health

Just today I find I can no longer sync Samsung Health with Strava as the button under services is greyed out. I've reinstalled both apps 2 or 3 times now & allowed all permissions but it still won't work Any suggestions please?

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Sam_SHub Rookie
asked in Devices and Connections
Distance or time completely wrong! Why?

I recently did a 10.4km run in 57 minutes tracked by MiFitness, but Strava recorded it as 8.5km, and if I used the Correct distance feature my elapsed time dropped to 22 minutes meaning my speed was completely wrong! I drop out of mobile phone reception a couple of times on my run, but Strava has recorded the correct route and Google Maps agrees with the distance recorded by MiFitness so I don’t know what could cause this. A small discrepancy wouldn’t be an issue, but this makes it useless!

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NunoEuHub Starter
asked in Devices and Connections
Huawei Health to Strava

I have a Huawei GT3 watch that I use to track my running activities. This goes to the Huawei Health app. It is disclosed that it is possible to tune with Strava. I did everything right and the application is ok - associated. however only one activity synchronized. No more... does not sI have a Huawei GT3 watch that I use to track my running activities. This goes to the Huawei Health app. It is disclosed that it is possible to tune with Strava. I did everything right and the application is ok - associated. however only one activity synchronized. No more... does not sync.   I have a Huawei GT3 watch that I use to track my running activities. This goes to the Huawei Health app. It is disclosed that it is possible to tune with Strava. I did everything right and the application is ok - associated. however only one activity synchronized. No more... does not sync.

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J_FreeHub Rookie
asked in Devices and Connections
Samsung phone and watch result differ a lot

Hi,I’ve noticed in comparing results with friends that my new Samsung Ultra watch is showing very different results-adding a little mileage and a lot of elevation. Today I ran my S32 Ultra phone with my watch-attached are the results. (both auto pause) The watch is supposed to have improved GPS. Any thoughts?cheers-Jeffattached is the ride

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Sarah FordHub Starter
asked in Devices and Connections
walk not uploading to my Goal Target

I completed a 14 mile walk yesterday which has uploaded to Strava on my activity feed but didn’t go against my weekly goal or my annual goal. I wanted it to go against my annual goal as it would put me well over my expected goal for half way of the year. Can anyone advise what I can do? Thanks Sarah 

161
Vincenzo
Superuser
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toweliechaosHub Rookie
asked in Devices and Connections
Strava activity stops completely without notification

I’m not sure if this is the same thing others seem to have mentioned regarding GPS.Before a golf round, I start the ‘golf’ activity on my PIxel 3 watch on Strava (not fitbit). After it’s been going a little while, I then open golfpad on my phone and start a round. This then opens golfpad on the watch. At this point, Strava is still recording and golfpad is doing its job. However, after about 12 minutes, I notice that the strava icon has disappeared from the watch. When I finish the round, I can see Strava has recorded an activity, doesn’t seem to know it’s golf and has recorded around 10 minutes and with peculiar tracking route.I think if I open the Strava app on the phone instead of the watch and do the same thing it works properly but this means my phone is simultaneously GPSing for Strava and Golfpad and this kills my battery during a round.Any reason why the watch app would just stop recording and not give the usual (or any) screen to check with you that you’ve finished?

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Lsuragee85Hub Rookie
asked in Devices and Connections
Samsung watch not syncing with strava all of a sudden?

My Strava walk from yesterday did not upload, which I found unusual. I checked all my settings, but nothing seems to have changed. I asked a friend if her Apple Watch was syncing with Strava, and she said it hadn't been working for the past few days; it worked fine on Friday evening. Is anyone else experiencing similar issues?

494
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HurlsterHub Starter
posted in Devices and Connections
sync problem with stages dash

Last 2 activities didnt upload to strava from my dash. App says they have uploaded. All settings seem correct in app and strava. Anyone help please ?

111
Vincenzo
Superuser
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jepoyyy147210Hub Starter
asked in Devices and Connections
Request Refund

Dear Strava Support Team, I am writing to express my concern and seek for assistance, as the subscription fee was deducted from my GCash account worth P1,500 through Android Google Play services without prior notification. Upon checking on your Terms and Conditions Support page online, it was stated that we are entitled to get a refund as long as the cancellation was done within 48 hours. Luckily, I immediately cancelled the subscription the time I knew I was renewed. I kindly request your immediate assistance in processing my refund. Your prompt response would be greatly appreciated because this matter is quite urgent as I am in need of the funds for an emergency. Thank you for your attention to this matter.

292
Lola
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Marcis KHub Starter
asked in Devices and Connections
"Something went wrong. Please try again." Message when sharing an activity to a club

I have created a run club for my university on Strava, and one of our members is unable to post her activities to the club feed, even though other members can post without issue.We have already tried the following troubleshooting steps: Updated the app to the latest version Deleted and reinstalled the app Reviewed and adjusted the club settings Despite these actions, the problem persists.

2132
Lola
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lancedjr15Hub Starter
asked in Devices and Connections
Tagged run overwrote my run

I went for a run with someone and she ended up going a bit faster at the end, and taking a different route. She tagged me, so when I opened Strava to see my run that synced from Strava on Apple Watch, I clicked accept on her invite to tag me. But it seems in the process, my run disappeared and now I only have her run on my profile. How can I recover my run?

332
Lola
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Samson2201Hub Starter
asked in Devices and Connections
unable to change email

I am trying to change my email address, however, when I try to enter my password once selecting my new email it’s says incorrect password so it will not send me an email to change my information. I am now stuck with my mum’s email. 

332
Lola
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Dom1982Hub Rookie
asked in Devices and Connections
Samsung health data not syncing

Since the latest Strava update my Samsung health data won't sync with Strava. Have tried logging in and out and restarting my phone. And have toggled off and back on the syncing buttons. Any ideas?

402
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Magene-GeoidHub Rookie
asked in Devices and Connections
Urgent Request for Device Model Recognition on Strava

We’ve recently received feedback from users that our Magene C506SE and  Magene C706 are not being correctly identified on Strava. Instead, the platform displays the model identifier of our competitor, iGPSports. This issue is critical as it may confuse users and affect the launch of our new C706 model.Could you kindly assist in resolving this recognition discrepancy? Please let us know if further information is required.Thank you for your support!

753
Jana_S
Superuser

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