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Devices and Connections

Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.

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  • 4,146 Replies
1017 Topics
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Ronney1969Hub Starter
asked in Devices and Connections
Mseries app / Kaiser Spinning Bike

good afternoonsince last thursday, Jun 12, Kaiser spining Bike is not syncing with Stravaany Help?regardsRonney

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MahinHub Rookie
asked in Devices and Connections
"This location does not have any route information from Health" Error

Hi, I have an iPhone 13 and Apple Watch Series 10. I use Apple Fitness on my watch to start my workout and import the activity through Strava app later once it is ready. I have attached my settings below, so there is no reason this should be happening… I have also removed the activity and toggle the settings and re import the activity, yet no prevail.  

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Jana_S
Superuser
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BergfexHub Starter
posted in Devices and Connections
Bug Report: Activity Type Changes from Swim to Ride for Tagged Athlete

Hi Community,I’d like to report a bug regarding activity type synchronization when inviting another athlete to a recorded swim activity.Here’s the issue:I recorded a swim activity using my Amazfit T-Rex 3 and uploaded it to Strava. The activity is correctly recognized and categorized as “Swim.”I then invited my girlfriend (who swam with me) to the activity by adding her on Strava.After she accepted the invitation and the activity appeared on her profile, it was incorrectly categorized as a “Bicycle Ride” instead of a “Swim.” This seems to be a bug in how activity types are handled for invited athletes. We both swam together, so the activity should remain a “Swim” for both participants. Let me know if you need any additional info from my side. Thanks in advance!

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KattinaHub Starter
posted in Devices and Connections
guidage vocal

Bonjour, nouvelle sur Strava, j’utilisais jusqu’à présent les applications Adidas Running et Komoot. Je ne parviens pas à me faire guider vocalement lorsque je choisis mon itinéraire, je ne suis pas prévenue lors des intersections et je dois systématiquement vérifier mon trajet sur mon téléphone.Autre point. Lorsque je lance un itinéraire depuis mon téléphone, les indications ne sont pas relayées  sur mon Apple Watch alors qu’elle est bien connectée.  Et si je lance l’activité depuis mon Apple Watch, je n’ai pas la possibilité de choisir un itinéraire. Par contre le chargement de l’activité terminée se fait correctement .Merci d’avance de votre aide et de vos conseils et belle journée.!

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FurpafrillsHub Starter
asked in Devices and Connections
athletic.net not connecting

High school runner here, who’s trying to log their miles on Athletic.net. I am participating in the HOKA Summer Mile club, where you run a total of 100 miles over the summer. You can track your miles by syncing Athletic.Net  to Strava, Garmin, and Fitbit. I have tried syncing Athletic.Net and Strava, but nothing is getting uploaded on Althletic.net. I’m not sure why it’s working, but I think the most I have done is just linked my Strava profile on my Althletic.net profile.  My coach says he is unable to see any of the workouts I have posted, beside the ones I put in manually. According to him, althetic.net says I haven’t even claimed by bio. Which is the “Claim this athlete” button. You it see next to the person’s name when viewing their name on the website. It can even be in their workout logs.  However, I don’t see that button at all. So does that mean I have claimed my bio or not?Other Reasons why I can’t see the “claim this athlete” button:first reason is duplicates: also noticed t

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Logankirkland27Hub Starter
asked in Devices and Connections
[Resolved] no heart rate data

Can anyone help me, my heart rate is being recorded during workout but not in workout after 

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josephMCPHub Rookie
asked in Devices and Connections
heart rate info you might want

After a workout this morning I had the first realistic heart rate in weeks. Then I did a walk this afternoon and my heart rate went from 76 to 119 in the first minute and stayed at 119 without any change for 35 minutes. The terrain was undulating with some steep stairs and climbs and thus 119 throughout is most unlikely. Could you, Strava IT people, please take this info into account and have another look at the software. Thanks.

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jamesliHub Rookie
asked in Devices and Connections
Map Bug/ inconsistency from Huawei to Strava

The activity details synced pretty consistenly but not with the map, it shifted so far away from the original path. Any fix for this or is this a new bug ? 

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pgorzechowskiHub Rookie
asked in Devices and Connections
Strava doesn't save heart rate from Garmin chest strap

Hi,Strava doesn’t save heart rate after workout. It is connected to sensor, dispplays heart rate during workout but after finish and save - it is not displayed in App. All permissions are ok. Thx!

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Flanboy52Hub Rookie
asked in Devices and Connections
Strava not syncing all of Samsung health activity

My wife is training for a marathon and has a Galaxy Watch 7 connected to Samsung Health. Samsung health has Strava added as a service. She starts the run activity from her watch. Most of the activity syncs but not all. It’s pretty random how much is not the same as Samsung Health. We’ve tried resync but still getting these strange differences. Any ideas?

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Hanz79Hub Starter
asked in Devices and Connections
Nike Run Club connection issue

Hi, I wanted to connect my Nike to my Strava. I did all the right steps to connect and when I get to the authorise page the box on the section “see my public profile (required)” is checked off but the highlight is not the same colour as the other two boxes and it says error at the top. I tried making all my Strava options open for everyone to see as I was private. But still it won’t connect??

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qujacqueline10
qujacqueline10Hub Starter
asked in Devices and Connections
All the same recorded activity, how is there about a minute difference in pace?

I usually record my running activities directly with Strava, but I tried running with Runna for the first time recently and had it import my run into Strava. I also recorded on Apple Fitness, which imported into Strava. Why are the stats so wildly different across the three platforms? I looked back in my activity history and these discrepancies are a rather common occurrence with Apple Fitness imported activities. Now that I’m training for a race, I’m most concerned about getting an accurate idea of my actual pace.

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anchskier
Superuser
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CourtneybHub Rookie
asked in Devices and Connections
help! nothing uploading for days…

I import data from my Apple Watch. But no matter what I do — turn off phone, turn off watch, log out of app — I haven’t been able to get anything to upload since June 7. Once or twice when I’ve turned off the phone one workout appears to be imported (I’ve done more than one since then) but it disappears when I try to click on it. Any advice gratefully accepted! 

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niniHub Starter
asked in Devices and Connections
Heart Rate and Activity wont be uploaded

I am a Huawei Watch Fit 3 user. prior to this issue, everything works fine. Whenever I want to upload my workout, I would just connect my heart rate smartwatch, then record my activity through strava. yesterday, when I after I clicked save the activity, apparently, my activity doesn’t record my heart rate trend during work out. Instead, when I scrolled to my activity—the heart rate page—it shows the information that implies there’s no heart rate stored during the activity. And I was confused, because during the workout, my heart rate broadcast was connected to strava and that I could see clearly about where my heart rate is at. today, I tried another workout (walking), because workout feature still doesn’t work. So I think, might as well just try another sport. After a few meters, I tried to upload, and my activity isn’t uploaded at all. When I pull the refresh, the processing activity just gone. i am currently participating in a challenge in which requires strava every single day. And

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Jana_S
Superuser
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alecferaaHub Starter
asked in Devices and Connections
Strava can’t save Polar H10 data.

I’ve been using the Polar H10 with Strava (recording directly on Strava) for a while, and it always connected fine. Lately though, I can see my heart rate during the activity, but once it’s saved, the HR data is gone. Pretty sure it’s a bug from a recent update.Anyone else having the same issue?

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Jana_S
Superuser
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ARNHub Rookie
asked in Devices and Connections
Edit TCX File

Hello,Long story short I needed to edit an activity in Garmin Connect but there is no way to push the edited ride to Strava. I have been trying to navigate editing the TCX file to reflect the details. I have figured out how to adjust the mileage and time, but can't figure out how to edit the elevation gain in a TCX file. Any suggestions?

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Jan_Mantau
Superuser
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CourtneybHub Rookie
asked in Devices and Connections
data not uploading since june 7

I import from my Apple Watch, but no matter what I do — turn off phone, log out of app — I haven’t been able to get anything to appear since June 7. Twice when I turned off the phone when I turned it back on I got a notification of one workout ready to import (I’ve done more than one) but when I clicked on it it disappeared. Any advice?

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eveHub Rookie
asked in Devices and Connections
Missing Heart Rate Info In Activity

Hi All,  I am a Huawei Fit 3 watch user, previously my heart rate info (avg HR, max HR) is displayed on the activities every time I broadcast my HR from my huawei watch (image 1). But since 3 days ago my heart rate info went missing from my strava app (image 2). Before the activity started the HR info is displayed, and throughout my workout the HR info still displayed. However once I finish my workout the only thing that recorded is the time. I’ve tried to :Connect and disconnect the huawei watch with strava  Ensure my huawei and strava are on the latest version  Ensure all of the permissions are allowed on both huawei health and strava (data sync and data permissions) Install and uninstall both huawei app & strava  Forget device and re-connect the watch with my iphone Reset my watchI also went to huawei center, they said this might be bugs from Strava since the watch already successfully broadcasts the HR. Does anyone experiencing the same thing? I’m currently joining a virtual ru

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Vincenzo
Superuser
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LuisCodeas96Hub Rookie
posted in Devices and Connections
heart rate data error

Hi, noticed today that my whoop was transmitting my heart rate data during my workout but once I finished the workout and saved it no heart rate data was shown and said something like “start training with heart rate sensor to unlock more insights”already tested resetting the whoop to Strava connection and to record other workouts and a run and none of those activities would recognize my HR data after the workout was finished (even though I saw the BPM during workout)is there a known bug or so?

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Jana_S
Superuser
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thedebugger6Hub Rookie
asked in Devices and Connections
SMS Messages not being recieved. Emails are recieved.

Delete this please. My post made zero sense. 

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SisaHub Rookie
asked in Devices and Connections
heart rate sync

I use a garmin HRM pro. I use to see the heart rate after a workout (mean, Max, Zones etc). But now I only see the heart rate in the strava app during the workout. But after the workout there is no results from the heart rate. I can see heart rate resultater from workout I did last week. Anyone know how to fix it?

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Bryant
Community Manager
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josephMCPHub Rookie
asked in Devices and Connections
problem with heat rate processing

There may be two problems here: I have used a polar heart monitor for more than one year without issues. then the processed activity started to show graphs which had a flat heart rate intermittently within the exercise. A new battery made no difference. I assumed the monitor had broken down and bought a HRM PRO Garmin. While exercising I can see a heart rate which is in line with the activity of that moment. After the activity has been processed there is no heart rate graph at all. I have reloaded the Strava app to make sure it is the most up to date version. I have paired the monitor a number of times. Nothing gives me the desired result. Please let me know what else I can do or if there is a software hiccup which only you can fix? thanks.

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Bryant
Community Manager
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John3rdyHub Rookie
asked in Devices and Connections
Processing Activity Stuck

My Activity has been stuck processing for hours now.Many people have encountered this and this doesn't have a solution that would help.I need helpp

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egokmenHub Rookie
asked in Devices and Connections
pause/resume make split paces completly inaccurate on apple watch fitness runs synced to strava

Hello, I shared this in another post, but since the owner of that (now marked as solved) thread believes this might be a different issue, I wanted to create a new topic. I use an Apple Watch Ultra and the native Apple Fitness app to record my runs. I sync the activities to the Strava iPhone app. I’m having issues with split paces for runs where there are pauses and resumes during the run. This also affected my PRs — now I have dozens of strange PR values (e.g., 3–4–5s/km!). There are lots of people (including two of my friends) having this issue for a very long time. It’s really strange that it still hasn’t been identified by Strava. If they looked at the strange PRs recorded with Apple Watch, they would definitely notice this. Here’s my typical running scenario where I encounter this problem consistently:• I start a run using the native Fitness app on my Apple Watch Ultra.• I run ~3 km.• I pause the activity on the watch.• I wait or walk for a few minutes.• Then I resume and run anoth

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Thomas_WHub Starter
asked in Devices and Connections
Treadmill Distance Upload

Dear allIs there a way to upload distance for treadmill activities via app or recording devices connected to Strava?I’m aware there is the option to upload activities manually but I would like to find an upload feature for a group challenge.Thank youThomas 

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Jan_Mantau
Superuser

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