Devices and Connections

My Apple Watch has stopped syncing workouts. It was fine then only synced a piece of a workout (no map only distance data) and since then nothing. When I save it, it says uploaded, but it doesn’t appear in my workouts. I have tried everything and many emails from help, but they just keep getting closed and nothing gets done. It is really frustrating and I didn’t change any settings it just doesn’t work anymore. Anyone else having similar issues, or suggestions. I also uploaded some pictures recently, but they aren’t in my workout, but appeared in my mates. Surely there is a data issue here. Like I say Strava help and Twitter haven’t responded, maybe Strava community will know what to do. Thanks

I've had 2 issues with activities syncing to my strava/phone when returning home. Have tried doing a small activity to see if it triggers it to sync but still nothing. Any ideas please?

Hi!   I have saved some routes on strava to ride and would like to see them on my Garmin edge 840. They sync to the Garmin connect app, but for some, they send zero data to the device. It syncs and the course name shows up, but the summary is zero miles and zero elevation while the map only displays blue. It is not for all routes, but most. what can I do?

Hi,I've tracked a run using an Apple Watch Series 3 (without my phone on me).Now, Strava is showing me all the stats (heart rate, time etc.) but everything that is distance related (total distance, pace...) is zero.At first I thought this was a GPS issue. However, my route on the map is very accurate and the analysis also shows pace splits that make sense. It's just the total distance and overall pace that are missing.Here are some screenshots to show what I mean:   Has anyone encountered this issue before? I tried restarting the app, restarting my phone, turning location permissions on and off and accessing the activity on a computer. Nothing has changed so far. Thanks! 

I have a Samsung galaxy watch 7 and I tried to connect strava to Samsung health. In the Samsung health app strava does appear and is toggled on. However, in the strava app the connection doesn't show. Only a connection to Google fit.I already restarted both my phone (Asus Zenfone 10) and my watch. Both have enough battery and I don't have the watch in a different mode like sleepmode.Can somebody help me? Cause I would like to sync my strava activities to the Samsung health app. Thanks in advance. 

Strava is connected to my Garmin, I had garmin broadcasting, I can see my heart rate in the strava app. But when the ride is finished, when I wanted to see Heart Rate Insights, the section says "Start training with a hear rate monitor for access to more subscription features and etc. Then it has a link "How to add heart rate data."

Okay so ive had a problem for a long time with my heart rate data not showing on my posts altough everything is connected proprerly. And even on my garmin connect data is shown but on strava its not and ive checked my privacy setting and everything seem to be public so i dont know what could be wrong. If you got any suggestions please leave them in comments. Thank you.

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How is it 2024 and you don't fully integrate with Google Fit?

I’m using a Wahoo Roam paired with my Specialized Tero 5 TDU. I pair a Polar HRM to the Wahoo.  When a ride is completed, data is uploaded to Strava.  I don't understand what data is supplied by the Tero that ends up in Strava but reported Calories in Strava make no sense.... This weekend I rode 100 miles and Strava shows only 46 calories.  The same Wahoo and HRM on a 5-mile ride on my Cutthroat show 460 Calories....   Can anyone explain how to get the Calorie data to be closer on the Tero described above?

Hi there,Maybe it is some stupid user error but since I have my new Apple watch 10 (watchOS 11) my activities show some weird stuff and I can't find out where to fix it.This is what happens: I record my activities with this new watch. If I look up the activity it shows the app in which I did my actvity. For example, a run in Strava will display Strava in my activity and a walk in apple work out, will show Apple Health in the activity. In my older activities the device was displayed as "Apple Watch series 6". I was expecting that activities recorded with Apple Watch 10 will display "Apple Watch series 10".Does anyone recognize this issue and knows how to fix it? Thx!  

I changed from Garmin Fenix 5X to 7X recently and the Strava segments that I have stared are not appearing during my runs. I have looked through all the settings and contacted Garmin who cannot find a solution and are out of ideas. Could it be a Strava problem? The segments are saved on my watch, they just don’t appear during my runs.

  I tracked a run through the strava app on my watch galaxy 4 as I always do. Finished the run. Saw the times and pace. I see no record of it on the app and there's nothing I can see on the watch app. What can I do to retrieve this? 

Error 403: Limit of connected athletes exceeded This app has exceeded the limit of connected athletes. If you are a developer of this application, please contact Strava developer support for how to request a quota increase. how to solve this, i use haylou solar neo, which is connected to the haylou fun app  

Hi all, I am currently a little stumped on what might be happening. I have connected Strava to a chest strap HRM and am a little confused with the readings. I’m guessing the connection is being dropped intermittently for minutes at a time? it looked like only a few measurements were taken over the course of a 2 hour bike ride. I have tried disconnecting/reconnecting, forgetting device, changing battery, updating, but nothing seemed to work. I am also not connected to any other devices. Interestingly, during runs it seems to be fine? Let me know if you have any suggestions. Thanks! 

I am consistently getting errors in the data uploaded to Strava from my Suunto watch. The Suunto data is accurate but when it comes up in Strava it is wildly inaccurate. This is happening for runs and hikes. For example, today I hiked 8 hours but Strava is saying my moving time was just 1 hr 10min with an average time of about 20kph! Looking at ‘pace’ analysis it looks like whole sections of time have disappeared (but the original Suunto data is fine). Any suggestions about what’s going on?

Anyone habe same problem with me? my homepage just show who to follow and recomended challege. Cant find my following activityalrrady sign out, delete app and reinstall. Problem still happen 

Strava image: garmin image for same activity: Does anybody know what can cause this and how to correct or prevent it?    

I have an Android phone and I use the mobile app to record activities on Strava. On my last two activities, I hit 'record', did my walk/bike and when I went to hit 'finish' I got a message saying that Strava encountered a problem and none of the walk/ride had been recorded. On both occasions I had mobile data on, had checked the GPS signal was working when I hit record and was within city limits. I restarted my phone after the first incident and it still happened. Has anyone else had this issue and been able to resolve it? Cheers!

Hello. I use Strava on my iPhone and Apple Watch, and have it connected to the Health app. It imports activities recorded with the  iOS activities app just fine. But if I record a workout with a 3rd party app which writes to Health, Strava does not import it. The workout is visible in Health and activities recognizes it. Is this a known issue? Thanks!

I am receiving a notification that my Strava account is temporarily suspended when I try to log in from my computer. Strava works just fine on the phone. I'm trying to export date from my second profile and merge the accounts and I need the computer browser version for that. I know for a fact I did not enter a wrong password. Please help. Thank you!

I wanna ask about this, i did a run on treadmill but the result was not synchronized/sent to strava. is there something wrong with it or explanation? before i did an outdoor run it was fine, it was synchronized and the heart rate also show up in strava. and also, i just did a custom running course from the huawei health app, when i start the course, its automatically sync to my watch (huawei band 9) to record the run. but, the result also was not synchronized/sent to strava? is there any explanation?

Hi Im doing a 12 hour hike using the  strava app, any recommendation on how to keep the battery lasting on my apple watch

Hi, I have just recorded my quickest 5km PB and am distraught that it will not sync to strava. I am using a Garmin Forerunner 55 and the activity is showing on Garmin Connect. If I start another activity, it automatically syncs. What can I do?

Hi, this has happened again and I am getting annoyed by whatever Strava is doing with my team runs uploaded from garmin. Picture this: runner A (garmin) and runner B (polar) run the same trail, have the same pace, same pauses, everything is basically the same. Stats in both garmin and polar app are nearly identical - obviously, we ran together. Yet on strava, my (garmin) activity is 52 MINUTES longer than my friends. Like how the **bleep** is that possible if we ran arm by arm? His average moving pace in Strava reflects exactly what his polar app says, in my case, according to strava - I am 30% slower than him. Where is the logic in this? Garmin: https://strava.app.link/vjoeZ2WQIMb Polar: https://strava.app.link/xWOk5LZQIMb