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Devices and Connections

Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.

  • 1,017 Topics
  • 4,148 Replies
1017 Topics
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Faye_Hub Starter
asked in Devices and Connections
Activity is missing meta information like map, pace, time, calories

Hello! My last 2 runs have no data apart from the time. I've turned location services off and on, deleted the app and reinstalled and turned the device off and on a couple of times (after reading about a similar issue in this forum), but nothing seems to help... I also waited until my device (iphone) had connected to 4G instead of home WIFI before starting the recording, but it made no difference.  Any ideas on how to fix this? 🤔 🤔  

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FMil100Hub Starter
asked in Devices and Connections
Idioma alterado / Altered language

Fiz a atualização do app e o idioma foi alterado para o inglês. Não estou conseguindo alterar para o português. Alguém pode me ajudar? TRANSLATION: I updated the app and the language was changed to English. I can't change it to Portuguese. Can someone help me?

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sonjapHub Starter
asked in Devices and Connections
garmin hrm-dual will no longer connect

My garmin hrm-dual stopped showing heart rate on strava.  I unpaired it but tried to pair again and it’s not showing up.  Have tried pairing it to strava on 3 different devices no luck.  It’s only6 month old. Is it still supported with strava?

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Debs1Hub Rookie
asked in Devices and Connections
Run distance reduces when synching from Pixel watch to phone app

I have the Strava app on my pixel watch and every time I finish a run the distance value that shows in the Strava app on my phone is different (normally around 0.5km less) than what was displayed on my watch when I finished the activity. I've seen a few posts on how to edit this on the web app after each run but how can I stop it changing my distance in the first place? Both the watch and phone apps are Strava, I don't understand why the data would change. 

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Bondy007700Hub Starter
asked in Devices and Connections
Specialized mission control not syncing

The specialized app is no longer syncing with Strava? I can't find the specialized app in the list on Strava but yet Strava is in the specialized app and says it's linked. But no sync 

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Bryant
Community Manager
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WBAHİSHub Rookie
asked in Devices and Connections
Run is stuck on "Processing Activity"

Hi everyone, My recent 13km run is stuck on "Processing Activity" in the  app and isn’t moving forward. I’ve tried all the suggested troubleshooting steps but haven’t had any success. What can I do to retrieve my run data and resolve this issue? Any help would be greatly appreciated. Thanks in advance!

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RifkyHub Rookie
asked in Devices and Connections
Strava does not receive heart rate results during exercise

 I use Redmi Watch 3 Active, Strava can synchronize training results but not heart rate. Is there a solution that I can do?

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ScotSHub Starter
asked in Devices and Connections
Heart Rate Monitor Disconnecting

I run the iOS app, and ever since a recent update the app disconnects my Polar HR Monitor...in the middle of an activity.  Most of the time I have to rediscover and replace/re-add it, but even then there is no guarantee it will stay connected for the duration of the workout.I have replaced the battery, and the monitor does stay connected to the Health app, which I did just as a test.Just wondering if this is unique to my experience, or if others are having similar issues?

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daisyliraHub Rookie
asked in Devices and Connections
Zepp doesn't sync accurately

Hi,I have noticed that Zepp doesn't sync my workouts accurately. For example today I have recorded 18.11 min on Zepp but only 5.11 min show up on Strava. In general I have noticed that my times on Strava are longer by 1 - 2 mins then on the Zepp app. I'm using Amazfit Band 5Does anyone know why and how I can fix it?Any help would be greatly appreciated. Thank you. 

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KulahpacHub Rookie
asked in Devices and Connections
Live treadmill tracking with HR data

This is my first post on here so I apologize if I'm in the wrong spot. I've been googling around and I know I am not the first to bring up a variation of this topic but I didn't see any active conversations on it anymore. I've been using Runkeeper for quite a while and I've been wanting to switch to Strava but the one thing holding me back is the fact that I can't do a treadmill run with heart rate data via my phone. I often do treadmill runs when it's super hot/cold/rainy or sometimes when I just don't have the ability to leave my house because I have children too young to be left alone. I have a pixel watch 2 and I can do it with my watch as an indoor run but the distance is way off and I am unable to edit it, to make it match the treadmill. I get about 0.6 miles per actual treadmill mile. I don't understand why it's an issue to add just a timer with HR compatibility, then allow the user to manually add/edit the correct distance. It seems like all the pieces are there they are just n

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TinkadventuresHub Rookie
asked in Devices and Connections
Issues with data uploaded from suunto

I’ve just uploaded a mountaineering activity from my Suunto watch and the data in strava is nowhere near correct. It has my ascent as 880m when it was 1340m and it hasn’t accounted for descent. Worst of all apparently I did it in 28mins! how do I correct this? It won’t give me the option of correcting elevation data. 

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Anonymous
asked in Devices and Connections
New phone

I have just changed phone from an iPhone SE to an iPhone 15. None of my new activities are showing and I am not following any of my friends. It looks like I have to refollow people to get them to appear in my activity feed. The last time that a recorded activity is on my account is January 2021, there is nothing recorded since then, and I regularly exercise so there are hundreds of activities missing. It’s clearly the switching of phones, old to new, but even after logging out of my other device I am not seeing any of my data 

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CharlotteNLHub Starter
asked in Devices and Connections
form application and synchronisation

I can see my activity on the application Form (with IPhone) but can not synchronise it on Strava. Can you please help me ?

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Jane
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JerryEvans69Hub Starter
asked in Devices and Connections
Incomplete sync with Garmin Oregon

UPDATE FROM STRAVA: Thanks to everyone who replied to this post. Garmin has notified us that they have an firmware update that should resolve this issue. If you are still experiencing this, please ensure your Garmin device is updated. If you continue to experience problems after that, please reach out to Garmin Support directly for further assistance: https://support.garmin.com/ Hi I have two Garmin devices which I sync regularly with Strava. My Garmin Forerunner watch syncs perfectly every time. However, in the last few weeks my Garmin Oregon 700 only partially syncs. I only get the first part of the activity (typically 10-40%) appearing on Strava. The whole activity appears fine in Garmin Connect, so I assume this a Strava problem. Please could you advise.

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Jane
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petesharpeHub Rookie
asked in Devices and Connections
Garmin Connect activity upload problem.

Having a problem with route uploads from my Garmin GPSMap 66st to my Strava account via the Garmin Connect app.For a while now, all it will upload is the very first part of the activity. Distance is showing as a few metres regardless of activity length. However, the calories burned figure tallies with the Garmin record.I've seen that there are some issues recently with syncing, but this has been happening to me for a good while now. I've not yet tried a file upload direct as yet. Any ideas?  Is it likely to be a Garmin issue or Strava?Attached are screenshots of the Garmin Connect route and what Strava shows of the same.  

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HPHavenHub Rookie
asked in Devices and Connections
Horsemanship Stopped Loading as Workout

I have been tracking my equestrian activities for several years on Garmin and started to load them as Workouts to Strava about a year ago.   A few days ago, they stopped loading into Strava even though all my other activities (run, walk, bike) still load automatically.    I was able to load the file manually from my Garmin watch to Strava but I don't want that hassle!   Has anyone else experienced this?   Did a recent update block horsemanship activities from loading from Garmin to Strava???

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PodgeyHub Rookie
asked in Devices and Connections
New device won’t load old data.

Can somebody please point me in the right direction. I’ve been using the app for a couple years and the old phone died. I’ve loaded the app on the new phone, had to change a password for the account because I had forgotten the old. No saved data is showing it looks like a new account and restore purchase button comes up with an error message. I have entered multiple requests for assistance and received no reply. My subscription is still active.can anyone suggest a possible solution to this? It would be much appreciated cheers

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LeongChiaHub Rookie
asked in Devices and Connections
Something went wrong please try again with huawei pura70

I looking for 3 issue as belowMaps,something went wrong Subscription,something went wrong Manage app and devices ,stack and keep loading like below 

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EcgrattanHub Starter
asked in Devices and Connections
New phone and my activity history disappeared

I broke my Samsung S20 FE and replaced it with a Samsung A35. I use the free version of Strava. When I loaded the Strava app on my A35, none of my history since 2018 appeared.What happened? How xan I retrieve and download my activity history?

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NaomiDomHub Starter
asked in Devices and Connections
Suddenly Strava isn't syncing with Polar

I just got a new phone, not sure if this is the cause, but suddenly Strava and polar are not syncing anymore. I've uninstalled Strava, installed it again, restarted my phone and refreshed Strava. Still not syncing. What do I need to do?

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joao_abreu22Hub Rookie
asked in Devices and Connections
Data on Element vs On Strava

So, I have been using strava for a long time, and from the last year, I have been seeing a lot difference in data between my Element bolt and the strava app. For example, today I rode my bike, and on my element I made a 27,2 km/h and on strava appeared 26,2 km/h. At the same time the moving time on my Element was 2 hours and 07 minutes and on strava was 2 hours and 12 minutes. Is there someting that I can do to change this?

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Harriet3003Hub Starter
asked in Devices and Connections
Processing Activity Stuck

Hi - My recent 5km run has got stuck and says "Processing activity" - I have tried all the suggested troubleshooting ideas and I really want it to work 😞

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Sam3Hub Rookie
asked in Devices and Connections
Not recording completely

After years of behaving correctly and without changing any device, Strava now seems to give up recording after, say, 60/90 minutes. At the end of the activity, it leaves a message: "Strava has recovered from a problem and has resumed recording". A straight-line is drawn on the map between where the problem presumably started and when the activity ended. Plenty of GPS satellites in view. Cycling, walking and hiking. No significant periods of me being stationary. Auto-pause disabled. Anyone else suffer from this?

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ActivityFix
Superuser
maateus97
maateus97Hub Rookie
asked in Devices and Connections
[BUG REPORT] Activity time on WearOS

So I'm using Strava to track my activities in the gym, but I'm having a problem. I use a Galaxy Watch 7 with WearOS. When it syncs the activity the ending time goes as the start time and then calculates the ending time by the activity time. So if I do a session of 1h30 that ends at 6 pm, it goes to Strava as starting at 6 pm and ending 7h30pm. That is a problem as Strava doesn't have a treadmill option, so I use Samsung Health or Google Fit to track that, but when it logs the treadmill into Health or Google Fit after Strava syncs with those, the weight lift and treadmill appear as in a superposition and only count one of those activities. So basically Im asking if there's any way for the activity on the Watch syncs using the real start time or a easy way to edit that that doesn't involve the desktop and 3rd part websites

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maateus97
rorromm
rorrommHub Starter
asked in Devices and Connections
Mi Fitness synchronization swimming activity to Strava

Since last days of February my swimming activities are displaying absurd distances althoug I always swimm the same distance (about 2km). Lately these 2km in Mi Fitness are translated to about 37Km (!!!) in Strava. There must be some interface issue:        

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