Devices and Connections

My husband has been unable to access his account for the last two days.  It says, "Sorry, you don't have access to this page."  Why? Nothing happened to precipitate this?  Why has it been two days with no answer?

Can someone help me understand what is going on.  With my last 2 runs, total distance on the watch and what uploads to fitbit is correct as well as total time. But in fitbit app, the total time is correct and total distance, but the split times and distance are incorrect. If i export the TCX file from my fitbit app and upload to strava the total distance is incorrect as well as the splits with a moving time of 47:20, which is pretty similar to the fitbit splits added up.  Fitbit doesn’t display “moving time” but shows total time (correct) with the splits (incorrect).  The maps in both fitibit and strava appear correct from what i can tell.  If i take the same TCX file and upload it to https://activity-analyzer.app/html/ I don’t see any obvious gaps, and total distance is correct. Where do you think the problem is?I’m adding some screenshots showing oddities form the

I rode a segment using my Garmin 540. During the ride i kept seeing my segment screen on the device, that it said I did it with 9mins and 2secs. But once uploaded, strava said the same segment was 9mins 13seconds. Why is there an inconsistency?

I am reaching out to report an issue I am experiencing with my outdoor activity maps not appearing on Strava. I use an Amazfit GTR 2 watch connected via the Zepp app, which is synced with Strava. While the map for my workouts displays correctly in the Zepp app, it does not reflect on Strava. Here are a few details to assist in troubleshooting:Device: Amazfit GTR2App Used for Syncing: Zepp Issue: Maps for outdoor activities (e.g., running and cycling) are missing on Strava, despite being recorded correctly in the Zepp app. Issue Existing since 30/10/2024  I have already verified the connection between the Zepp app and Strava, but the issue persists.  Looking forward to your guidance on resolving this matter.

How long does it take for the staff to respond bevauze their most likely gonna reply after the 14 days where i wont get a refund on my subscription that i canceldd 

Hi, I have been using strava for years and never encountered this issue. I have uploaded an activity and it is all on strava with map, pace, time etc. - all the stats are correct. However it is not being pushed to the activity feed for some reason. Have tried deleting it and re uploading it, using a time corrector too, but it still isn’t being put on the activity feed. The activity is not private or muted as well. Any solutions for this? thanks 

Hi,I synced my Oura ring today (for the first time) with my Strava app, and after that, Strava feed hasn’t updated any activities of my friends’. I can see them when searching a person and taking a look at their log, but normal feed stopped updating after connected Strava to Oura… Same problem with Strava app as well as when logging in via website.My activities of today have been transferred to Oura app correctly.Thank you so much if anyone can help!

Hace un año me robaron el GPS, que tenía rutas guardadas mias y de un amigo, cada vez que lo encienden me sale.la.ruta de hace tiempo y me alertais de una ruta fraudulenta.Ya van varias veces que .pasado y se os a avisado y no hacéis nada al respecto. El GPS ha sido robado!!! A ver qué solución me dais porque aún sigo esperando.Gracias 

I did a 100mi bike ride yesterday and recorded it via the native workout app on the watch. I finished the ride and can see the workout and all the data in the Fitness app but when I hit “Import” in the Strava app to upload the workout, I just get a spinner that goes forever and the workout doesn’t upload. I’ve tried logging out and in, rebooting the phone, and reenabling health permissions. I’ve also tried recording a new workout and that new workout syncs no problem. How can I force this workout to upload?

About 12 days ago my Whaoo stopped syncing, I reset the device but didn’t make any difference.anyone else see this?

  I use the ICG Indoor training app when working indoors. Everytime I do, when it syncs to my strava it increases the average power. I contacted ICG who gave me a few things to try,deleting both ICG and strava apps etc,none of which has worked. Anyone else had similar issue or know a work around? 

I have a problem with my Garmin heart rate monitor (HRM Dual) that connects to Strava but not showing heart rate. Started when changed to new phone: Google Pixel 8 Pro with Android 14, have allowed evertyhing, i think.. HRM Sensor works fine in my Garmin 530 unit     

I have a NordicTrack (NT) studio bike that uses iFIT, and I have synched iFit with Strava.When I do a map-based workout on my NT bike, the workout is captured in Strava as a Virtual Run and the sport type box is greyed out (can’t modify to virtual ride).  How do I get this fixed so my rides are categorized correctly and not recoding as runs, which has wrecked all my running PRs. 😖😖😖

I just started using Strava this week, had been a map my run user for last few years.  Everything seemed to be going ok, but during my last few runs when I go to look at my details ( heart rate, distance, pace, etc) my app just shows a black screen with a small x in the top left corner.  If I click on the x, it ends my run.  No matter how many times I turn my wrist, tap the screen, etc, the app is unresponsive even though it’s still recording and giving me audio splits.  This is driving me crazy.  Is there a setting I can change to get it where I can see my data while running?

I was running in a group that shared the route in komoot so I ran with komoot. The running details from komoot al all synchronized perfectly with apple health but strava doesn’t see the activity. Even when I go to the data section in strava manual to try to import the data manually from apple health. i don’t see the details.Two weeks ago I also had this issue when I ran with technogym on my treadmill.Is there a way to fix this? Kind regards  Serge

The audio cue has reverted to the very annoying posh English male voice.I did have it so it matched my Siri voice, but since I have got my new iPhone 16, it has reverted to the bad voice.Can anyone advise how you get the audio cue voice to change? thanks alot.

Just noticed in a recent activity with the Fenix 7 Pro that the 47mm watch size is added in parentheses. Not a real issue just a little redundant as the "S" and "X" variants denote the size so having the device read only as Fenix 7 Pro is enough.

can i use the tur-by-turn navigation on the Samsung Galax watch 6?

I have a problem to see the heart rate on my strava activities, either sync from garmin connect or uploading a file.As I read, it is a problem of authorization of data permissions.First of all, there is no menu to go directly to the page in the website nor the app. I found it only when I try to manually upload a file (picture 1).When I open the settings link, then I click on “Allow access” (picture2) and on “accept” of the confirmed access pop-up (picture3).By doing this is supossed that the problem is solved…BUT NO!!!After that I download a fit or a tcx file from my garmin account and upload it in Strava, but1) the same red message (Uploaded activities will not show heart rate or other health data) as shown in picture1 appears.2) the activity uploaded in Strava (with the heart rate as you can see in Garmin Connect (picture4)) DOES NOT show the heart rate (picture5).Why does it happen and how can I fix or solve

Hi everybody, After the latest Strava-update, the routes I save wont load to the Wahoo Elemnt Companion app. I've tried deleting and re-installing both apps on my iPhone, but with no effect. Anyone with an idea of what is wrong?

Until October, I was able to sync & publish my Technogym Treadmill runs with Strava. It has stopped working. Any recommendations?

Good day I have an activity recorded on the 16.11 which does not want to import to my activities from my apple watch. One moment it imports - shows a tick but does not count towards my weekly goals and does not show up on my activities, and then strangely a few moments later the same activity shows up in my notifications that it still needs to be imported.  I have tried to reboot, logging out, deleting the app - but nothing seems to work in order to upload this activity. I did another activity on the 17.11 and had no issues with importing. Strangely I also cannot seem to be able to delete the “imported activity” as it does not show up on my activities. Please help? 

Hello, I have encountered two issues when using an Apple Watch to record a run and then syncing it to Strava: When the Apple Watch is connected to a treadmill (e.g., Life Fitness), the Apple Fitness app matches the treadmill's distance and pace per lap. However, the figures on Strava do not match those on Apple Fitness. During an outdoor run on a track, the Apple Watch can detect the track and, by selecting the lane used, provide precise measurements for distance and pace. However, when this workout is uploaded to Strava, Strava displays different distances and paces per lap. Do you know what might be causing these discrepancies? Thank you.

I enabled syncing activities from Garmin connect but didn’t enable health-related data by mistake. So all activities were imported without heart rate data. I disconnected Garmin, deleted all activities from Strava, then re-connected Garmin hoping it would re-sync all activities correctly but it didn’t. Is there something that can be done?

Anyone else experiencing an abundance of notifictions for friends completing workouts and runs? Just started about 15 minutes ago. I already have notifications enabled for a few of my favorites, but it’s other connections showing up- and not the “Jane has uploaded her first run in a while, give her kudos!” These are regular people. I didn’t see anything changed in my push notification settings but it is already getting super annoying! UPDATE FROM STRAVA: