Devices and Connections

Hello everyone, I have recently got myself a bluetooth cadence monitor for my bike. Is there an ETA of when I can expect the Strava app will be able to add this device to my account. I have connected heart monitor, but there isn't a cycling cadence option.

Hi Strava community 😀For a while now the activity map is white. The trail is red and visible as usual but the map is gone. If I open the activity and change to the map it is just like it supposed to be. This isn't just my own activities, it's the same for all the activities in my flow. The problem is just in the app not the website. Thanks for all answers/Mikael Ros

Hi,I recently purchased a CMF smartwatch, the CMF Watch Pro, but when trying to link my CMF app with Strava, I get the error 403: "The limit of connected athletes has been exceeded," and it doesn't allow me to complete the connection. How can I resolve this issue?Thank you.

Hello, so I’m using an iPhone 14 Plus with the most recent iOS version, I tried the Strava widget but it does not update, does not show any activity, I already uninstalled and rebooted my phone but nothing… how do I fix it?  

Hi,Strava continually shows lower power reading when compared to power reading on my Garmin.  I have disconnected Strava from my Garmin several time and it still shows lower power reading.

Subject: Bug Report - White Line in Digital Camera PhotosDescription: White line appears at bottom (landscape) or right side (portrait) when uploading digital camera photos. Not present in iPhone photos.Reproduction:Upload digital camera photo View photo Check edges for white lineEnvironment:iPhone app Chrome/Mac Photo source: Digital camera exportsNote: More visible in dark photos

The Ice Watch is said to be compatible with Strava, according to their website and documentation.The Android Ice Watch app has a ‘connect to Strava’ feature.But when I try to connect it says: ‘Request failed’. No reason, just failing. How can I learn what the underlying problem is?

Note error in title: not visible on Strava App on device nor in my activities. The file has not successfully loaded into Garmin via my 1050 edge. I think somehow it may have synched via the web and bypassed the garmin upload to garmin connect (and then to Strava). 1040 works flawlessly; 1050 - not so much.  Tried to add it via the .fit file and had little success.https://www.strava.com/activities/13708359691 what am I doing wrong ? is the .fit file corrupted on my garmin ?  how to I repair that ( reset device ?) it’s brand new but ok.  feedback appreciated.Kevin

I am using a Samsung Galaxy watch 6 and for the last 2 activities I did, both running, the map is not showing. Both activities are done outside and surely has a clear GPS signal and I have always been in the same route for previous activities recorded and posted in Strava. I can’t identify the issue. Can you help me?

My strava app on iOS has a bug giving me issues. My speed and km remain at 0:00 throughout the activity, and then after the activity strava posts a wildly inaccurate map and distance, for example I did a 12mins walk and it showed 0.09km and 45s time, also he map looks so weird and not accurate. I have done everything; location services are turned on too, I’ve uninstalled and installed strava thrice, my ios is updated to the current version, I dont know what else to do, all my walks or runs are donew outside with the clear sky, other apps that uses map are working fine with my phone, this has been happening for the past 1 It's so frustrating. Help

Hello, My Samsung Health app connection to Strava service keeps disconnecting from time to timeThis is very annoying and is reported by many users since 2021, someone can find a fix please?Cheers!

Hi, I have just purchased a new Galaxy watch 5.  I have tried using the Strava app on the watch when i bike to work. It seems to record this ok, but when i look at the ride on my phone or website it does not show the time taken. If i go into the ride, it seems to be recording the segments ok.  I tried the walking profile and this worked ok and displayed all the info correctly. Anyone else seen this issue ? ThanksDarren

So every time I try sync my bike ride from Mi Fitness this happens ,the maps looks the same on both .but the stats on strava are crazy high and funny thing this happens only when syncing bike ride anything else works perfectly 

Hi All, Anyone know why the Strava Beacon notification text number keeps changing. I literally have a text message inbox full of US telephone number notifications about beacon.28 different numbers since July 11th. Not acceptable functionality!!I am in the UK. Thanks

After years using bryton 420 with no problems it's now not linking or showing as a compatable device on the settings list, bryton says linked and sent but nothing is recieved.

Hello,I have a problem syncing my fitness app with a third party Strava account. Everything is enabled and connected to each other but the activity is never transferred in the Strava app. Does anyone have the same experience or a solution?

I recently lost my phone and cant get on to my strave. I forget how i signed up. I could have used facebook although i no long use facebook so have no access to the account. **edit** i got on to the facebook i think i used although now because i made a new account with the same email it is only bringing me back to the new account. I can see that my old account and activities are still there. *** i have tried any email addresses i have access too and i have had no luck. I made a new strava although i am still trying to get my old one.any help?

To change email linked to my account its need the pasword but as I have log my strava account with Apple I havent one. How can I change it?

I have recently acquired a Xiaomi Smart Band 8 Pro to replace my old Amazfit GTS that I'm giving to my dad (as he lost his old one), and when I tried to link the Mi Fitness app to Strava, after the auth page I got a page Error 403: Connected Athletes Limit Exceeded. I've gone back and forth, even disconnecting my previous connection to Amazfit from my Strava account, but I still get this same error and they simply don't connect I've also spent quite a bit of time browsing to see if there was any other end user with the same issue as me, but I haven't been successful. Anyone has got a fix or a workaround?  Deeply appreciate it.

Only Garmin's Overlanding data is not uploaded to Strava, but other types of activities are uploaded properly. What is the problem? Is there a solution?

When I compliment fellow runners on their performance and achievements, not the entire sentence comes out on the message that they receive. It only shows +- 80% of the message, long or short message.

I can’t connect the GloryFitPro app with the Strava app. When I try to authorise it shows the error message : "Error 403: Limit of connected athletes exceeded” Can anyone help me solve this problem.

Hi, I’ve been locked out of my Strava account for over a week now and have submitted a ticket but still have had no response. Do you know how long the response should typically take?

Hi,I chart my runs through Nike Run app which auto-pushes to Strava, but not all of my runs seem to be synching. For example, last week I went on four runs that still show up in Nike Running: monday treadmill, wednesday outdoor, friday outdoor, saturday outdoor. But, only Monday and Friday runs appear in Strava as well. Similarly my weekly miles in Strava match the mileage of the 2 runs recorded there, not the total of 4 actually taken and appearing in both the health app and Nike Running correctly. Any help would be appreciated. Thanks! 

Hello, after updating the Galaxy Watch to New UI 6. The back button stopped pausing the activity and returning to the home menu, which is very disruptive. I hope they fix this in the next update.