Devices and Connections

I am using a Samsung Galaxy watch 6 and for the last 2 activities I did, both running, the map is not showing. Both activities are done outside and surely has a clear GPS signal and I have always been in the same route for previous activities recorded and posted in Strava. I can’t identify the issue. Can you help me?

My strava app on iOS has a bug giving me issues. My speed and km remain at 0:00 throughout the activity, and then after the activity strava posts a wildly inaccurate map and distance, for example I did a 12mins walk and it showed 0.09km and 45s time, also he map looks so weird and not accurate. I have done everything; location services are turned on too, I’ve uninstalled and installed strava thrice, my ios is updated to the current version, I dont know what else to do, all my walks or runs are donew outside with the clear sky, other apps that uses map are working fine with my phone, this has been happening for the past 1 It's so frustrating. Help

Hello, My Samsung Health app connection to Strava service keeps disconnecting from time to timeThis is very annoying and is reported by many users since 2021, someone can find a fix please?Cheers!

Hi, I have just purchased a new Galaxy watch 5.  I have tried using the Strava app on the watch when i bike to work. It seems to record this ok, but when i look at the ride on my phone or website it does not show the time taken. If i go into the ride, it seems to be recording the segments ok.  I tried the walking profile and this worked ok and displayed all the info correctly. Anyone else seen this issue ? ThanksDarren

So every time I try sync my bike ride from Mi Fitness this happens ,the maps looks the same on both .but the stats on strava are crazy high and funny thing this happens only when syncing bike ride anything else works perfectly 

Hi All, Anyone know why the Strava Beacon notification text number keeps changing. I literally have a text message inbox full of US telephone number notifications about beacon.28 different numbers since July 11th. Not acceptable functionality!!I am in the UK. Thanks

After years using bryton 420 with no problems it's now not linking or showing as a compatable device on the settings list, bryton says linked and sent but nothing is recieved.

Hello,I have a problem syncing my fitness app with a third party Strava account. Everything is enabled and connected to each other but the activity is never transferred in the Strava app. Does anyone have the same experience or a solution?

I recently lost my phone and cant get on to my strave. I forget how i signed up. I could have used facebook although i no long use facebook so have no access to the account. **edit** i got on to the facebook i think i used although now because i made a new account with the same email it is only bringing me back to the new account. I can see that my old account and activities are still there. *** i have tried any email addresses i have access too and i have had no luck. I made a new strava although i am still trying to get my old one.any help?

To change email linked to my account its need the pasword but as I have log my strava account with Apple I havent one. How can I change it?

I have recently acquired a Xiaomi Smart Band 8 Pro to replace my old Amazfit GTS that I'm giving to my dad (as he lost his old one), and when I tried to link the Mi Fitness app to Strava, after the auth page I got a page Error 403: Connected Athletes Limit Exceeded. I've gone back and forth, even disconnecting my previous connection to Amazfit from my Strava account, but I still get this same error and they simply don't connect I've also spent quite a bit of time browsing to see if there was any other end user with the same issue as me, but I haven't been successful. Anyone has got a fix or a workaround?  Deeply appreciate it.

Only Garmin's Overlanding data is not uploaded to Strava, but other types of activities are uploaded properly. What is the problem? Is there a solution?

When I compliment fellow runners on their performance and achievements, not the entire sentence comes out on the message that they receive. It only shows +- 80% of the message, long or short message.

I can’t connect the GloryFitPro app with the Strava app. When I try to authorise it shows the error message : "Error 403: Limit of connected athletes exceeded” Can anyone help me solve this problem.

Hi, I’ve been locked out of my Strava account for over a week now and have submitted a ticket but still have had no response. Do you know how long the response should typically take?

Hi,I chart my runs through Nike Run app which auto-pushes to Strava, but not all of my runs seem to be synching. For example, last week I went on four runs that still show up in Nike Running: monday treadmill, wednesday outdoor, friday outdoor, saturday outdoor. But, only Monday and Friday runs appear in Strava as well. Similarly my weekly miles in Strava match the mileage of the 2 runs recorded there, not the total of 4 actually taken and appearing in both the health app and Nike Running correctly. Any help would be appreciated. Thanks! 

Hello, after updating the Galaxy Watch to New UI 6. The back button stopped pausing the activity and returning to the home menu, which is very disruptive. I hope they fix this in the next update.

Latest version of Strava on a Samsung Ultra watch and S24 phone.I want to use Samsung’s run tracker on my watch when running, as it gives me more data at the end of the run and audio updates of speed, heart rate, etc, each kilometre (would be nice if Strava did the same!)As I also want to record the activity on Strava, I have been kicking that off on my phone by hitting ‘Record’ at the start of a run.Whenever I do this, though, when I finish the run, the activity always appears twice in my feed (showing me as having run with myself!). My Samsung and Strava accounts aren’t connected.Any idea how I can stop this happening? 

Hi all, Since my Fitbit Charge 6 had a firmware update in August (66.20001 .210.26), it hasn't synced my GPS runs recorded through Fitbit onto my Strava account.I've tried removing and reconnecting my accounts over 10 times, reinstalling the apps multiple times. I'm only recording runs through Fitbit, not Strava at the same time.The only way I can get the runs onto Strava currently is to upload the recorded TCX file manually. I don't want to keep doing that. Anyone else having this issue, or is it known by the developers?

My latest activity has loaded but not showing anywhere?I’ve tried all the troubleshooting suggestions but nothing has worked? 

Hi,I forgot the e-mail account which is associated to my account: https://www.strava.com/athletes/10116982When I try to login to my usual e-mail accounts I set up new accounts. Can you locate the e-mail address to my account? Best regardsFriderike   

Hi there! I have a JustGiving fundraising page and I’ve connected my Strava app, but it does not show on my page. It says “paused” then it says to “manage Strava settings”, so I do so, and select the activities I want to show and then each time it “failed to save settings”. I’ve even tried to disconnect and reconnect Strava but nothing helps.  any help is appreciated as I’m training for a half marathon and would love for my Strava to be connected!

My son is unable to access since yesterday. Before was everytime regular.Email is correct.Pw evan, but was changed more than once, with your procedure. But when I go to digit, is written : try again later. But it is from ine day that is going.What can I do?We try acess from PC/apple/ mobile 

So i record my trainings with Polar and while i stop the recording for pauses, when uploaded to Strava the total time includes the pauses. That more or less will ruin my avg heartbeats elapsed times etc, is there something i could do?

Bonjour,mes activités Zwift apparaissent sur l’appli Strava sur mon Mac book mais pas sur l’appli de mon iPhone. Inversement les autres activités Garmin apparaissent sur Strava iPhone mais pas sur Strava Mac book…sur Strava et zwift les appli respectives apparaissent bien connectées.merci pour votre aide Translation: Hello, my Zwift activities appear on the Strava app on my Mac book but not on the app on my iPhone. Conversely, other Garmin activities appear on Strava iPhone but not on Strava Mac book… on Strava and zwift the respective apps appear well connected. thanks for your help