Devices and Connections

I use a Garmin HR strap that records running dynamics (GCT balance etc) these are all written into the .FIT file that Garmin export to Strava on completion.It took Strava a while, but they were eventually able to grab the HR data from these addons, so could they do the same for the Running Dynamics data to enhance the analysis side of things.  

A gym I am using has Technogym equipment (Bike & Rowing) - I have connected the Strava & Technogym/MyWellness accounts in the respective apps, but the synchronization does not seem to fully work:- Bike rides (that I tracked with my bike computer and sync with Strava) are imported into MyWellness - Rows in the gym (that I tracked with the Technogym app) are not imported into Strava Any ideas? Thanks! Edit: In Strava, I enabled the 'Partner Integration' and also granted access to the mywellness cloud app.

Hi! My recent WattBike activity is appearing in my notifications and contributing to my weekly goal but not showing up in my activities or on my feed. Please can you assist.  

I have an ongoing problem with Strava displaying incorrect step counter compared with steps recorded on my Apple Watch and iPhone. I’ve been trying all sorts to fix the problem, calibrating, disconnecting/reconnecting, location services are always on etc etc.Simple example as shown here, only 1k steps recorded on Strava but at least 1600 recorded by phone and watch according to health data. Why is that, every single walk I do is inaccurate regardless of location and if I have a friend doing exact same walk with me in terms of distance, their counter is always greater than mine.  

Hi,Is it possible to sync a planned route on the Samsung Galaxy watch 6 so that I can view a map while running? There are instructions for how to do this for other devices.Thanks,Ellis

Hi, I have 2 minute discrepances between Mi Fitness (SmartBand 8) and Strava, beginning October 2024. Prior to that, there were just about 5-6 seconds. I have reported it, but support team doesn’t seem to care.Is there anybody in here with the same issue? Thanks a lot in advance.

I am using a Wahoo Kickr Move with my MacBook. Physically shifting gears on my bike did not work properly (gears would make a clicking noise on the Wahoo's cassette and chain would skip). So I bought the Zwift Click which allows me to virtually shift gears, which is great.One issue I have though is that for all efforts above the easiest zone 1 recovery riding I am always in the top range of the 24 gears (usually gears 18-22 out of 24). This leaves only gears 23 and 24 (the highest gear) for harder 3-5 minute efforts when I want to put out 400+ watts. Is there a way to somehow change the virtual gear ratio so that I can make use of all 24 gears and have some gears in the top range left in case I want to sprint and put out 500/600+ watts?Is this something that is achieved by changing the trainer difficulty in the Zwift settings? Any other Zwift setting change? Or do I need to change something in the settings of the Wahoo Kickr? Appreciate any advice :) Ride on!

Since approx. 30 hours it’s not possible to login into this communityhub.strava.com. Regardless of browser and system, private window or not, the error after click on “LOGIN” is always:Mostly this comes without asking for login data, only private browser windows asks for that but the result is the same. By the way, login to www.strava.com works faultlessly.Obviously this problem is not everywhere else I couldn’t submit this post. This is a browser that I don’t use for www.strava.com and I was already logged in so I guess my saved login data are still valid.Considering that only a handful of people wrote something in the last day it seems widespread

I use the Strava app on a Galaxy Watch running Wear OS 5. I have the device’s AOD (Always On Display) feature turned on.When I’m in the middle of a run and the screen times out, it no longer displays the info screen (elapsed time, pace, distance, bpm). Strava should show some info on the screen when AOD is on.Alternatively if it doesn’t work well with AOD, there should at least be a setting to keep the screen always on (and dimmed) while in the middle of an activity so I can easily see the information. The Samsung Health app has this option when in the middle of an activity.

Stronglifts 5x5 is a fantastic weight lifting app and I’d love it if Strava could pull my data from it.    I find weight training on Strava (and Garmin) is cumbersome and not at all the strength of the apps.   

My husband has been unable to access his account for the last two days.  It says, "Sorry, you don't have access to this page."  Why? Nothing happened to precipitate this?  Why has it been two days with no answer?

Can someone help me understand what is going on.  With my last 2 runs, total distance on the watch and what uploads to fitbit is correct as well as total time. But in fitbit app, the total time is correct and total distance, but the split times and distance are incorrect. If i export the TCX file from my fitbit app and upload to strava the total distance is incorrect as well as the splits with a moving time of 47:20, which is pretty similar to the fitbit splits added up.  Fitbit doesn’t display “moving time” but shows total time (correct) with the splits (incorrect).  The maps in both fitibit and strava appear correct from what i can tell.  If i take the same TCX file and upload it to https://activity-analyzer.app/html/ I don’t see any obvious gaps, and total distance is correct. Where do you think the problem is?I’m adding some screenshots showing oddities form the

I rode a segment using my Garmin 540. During the ride i kept seeing my segment screen on the device, that it said I did it with 9mins and 2secs. But once uploaded, strava said the same segment was 9mins 13seconds. Why is there an inconsistency?

I am reaching out to report an issue I am experiencing with my outdoor activity maps not appearing on Strava. I use an Amazfit GTR 2 watch connected via the Zepp app, which is synced with Strava. While the map for my workouts displays correctly in the Zepp app, it does not reflect on Strava. Here are a few details to assist in troubleshooting:Device: Amazfit GTR2App Used for Syncing: Zepp Issue: Maps for outdoor activities (e.g., running and cycling) are missing on Strava, despite being recorded correctly in the Zepp app. Issue Existing since 30/10/2024  I have already verified the connection between the Zepp app and Strava, but the issue persists.  Looking forward to your guidance on resolving this matter.

How long does it take for the staff to respond bevauze their most likely gonna reply after the 14 days where i wont get a refund on my subscription that i canceldd 

Hi, I have been using strava for years and never encountered this issue. I have uploaded an activity and it is all on strava with map, pace, time etc. - all the stats are correct. However it is not being pushed to the activity feed for some reason. Have tried deleting it and re uploading it, using a time corrector too, but it still isn’t being put on the activity feed. The activity is not private or muted as well. Any solutions for this? thanks 

Hi,I synced my Oura ring today (for the first time) with my Strava app, and after that, Strava feed hasn’t updated any activities of my friends’. I can see them when searching a person and taking a look at their log, but normal feed stopped updating after connected Strava to Oura… Same problem with Strava app as well as when logging in via website.My activities of today have been transferred to Oura app correctly.Thank you so much if anyone can help!

Hace un año me robaron el GPS, que tenía rutas guardadas mias y de un amigo, cada vez que lo encienden me sale.la.ruta de hace tiempo y me alertais de una ruta fraudulenta.Ya van varias veces que .pasado y se os a avisado y no hacéis nada al respecto. El GPS ha sido robado!!! A ver qué solución me dais porque aún sigo esperando.Gracias 

I did a 100mi bike ride yesterday and recorded it via the native workout app on the watch. I finished the ride and can see the workout and all the data in the Fitness app but when I hit “Import” in the Strava app to upload the workout, I just get a spinner that goes forever and the workout doesn’t upload. I’ve tried logging out and in, rebooting the phone, and reenabling health permissions. I’ve also tried recording a new workout and that new workout syncs no problem. How can I force this workout to upload?

About 12 days ago my Whaoo stopped syncing, I reset the device but didn’t make any difference.anyone else see this?

  I use the ICG Indoor training app when working indoors. Everytime I do, when it syncs to my strava it increases the average power. I contacted ICG who gave me a few things to try,deleting both ICG and strava apps etc,none of which has worked. Anyone else had similar issue or know a work around? 

I have a problem with my Garmin heart rate monitor (HRM Dual) that connects to Strava but not showing heart rate. Started when changed to new phone: Google Pixel 8 Pro with Android 14, have allowed evertyhing, i think.. HRM Sensor works fine in my Garmin 530 unit     

I have a NordicTrack (NT) studio bike that uses iFIT, and I have synched iFit with Strava.When I do a map-based workout on my NT bike, the workout is captured in Strava as a Virtual Run and the sport type box is greyed out (can’t modify to virtual ride).  How do I get this fixed so my rides are categorized correctly and not recoding as runs, which has wrecked all my running PRs. 😖😖😖

I just started using Strava this week, had been a map my run user for last few years.  Everything seemed to be going ok, but during my last few runs when I go to look at my details ( heart rate, distance, pace, etc) my app just shows a black screen with a small x in the top left corner.  If I click on the x, it ends my run.  No matter how many times I turn my wrist, tap the screen, etc, the app is unresponsive even though it’s still recording and giving me audio splits.  This is driving me crazy.  Is there a setting I can change to get it where I can see my data while running?

I was running in a group that shared the route in komoot so I ran with komoot. The running details from komoot al all synchronized perfectly with apple health but strava doesn’t see the activity. Even when I go to the data section in strava manual to try to import the data manually from apple health. i don’t see the details.Two weeks ago I also had this issue when I ran with technogym on my treadmill.Is there a way to fix this? Kind regards  Serge