Solved

Is there any way to limit the live segments notifications to just the starred segments and not the popular ones? As I ride it's just a constant stream of live segment notices that I don't have any interest in, yet to clear the screen means taking a hand off of the handlebars which isn't always practical.

I’m getting notifications and emails about my year in sport, but every time I try and click on the link to access it, I get a message saying “link not valid”. It’s not showing as available on the web either. Any tips?

Hi, I purchased the Strava family plan, but two of my family members can't join. It says they live in another country, which isn't true. My partner spent the last month training in Spain. I was there with him too, and I have activities in that region, but we live in Poland, and here in Poland I purchased a plan. My brother mostly rides in the Czech Republic for professional reasons, but he's also Polish with an account in Poland. What can I do?

Hihas anyone had this issue?my account has reverted to ‘free’ midway through a years subscription without any input from me. I contacted Strava support who suggested I had a duplicate account which is not the case. I cannot prove that my account is paid for other than a screenshot of my subscription on my phone. I don’t have my original email as this was deleted. This is extremely frustrating!

I’m getting a little frustrated that my subscription issue isn’t resolved yet. I was told that the problem was determined by your customer service team and I gave authorization for the resolution last Thursday but nothing has occurred since then. Any help would be greatly appreciated!!! Gramon Gunn 

Pace per 500m exampleLap split has auto changed to heart rate. Workout analysis changes from pace per 500m for laps to heart rate some time post event being uploaded. The pace measurement time per 500m is really useful and is not replicated when converted to heart rate. It is really frustrating and I have no control over the change. it would be great to either be able to switch or at least set as a preference.  ThanksMarcus Below photo are of the same event, before and after. 

I have synched my Strava account to my Peleton Tread. I get most of the data coming across fine when I run on the Tread. But what I don’t get is any elevation data which means that all my elevation data on Strava is undercooked. How do ai change this so it comes across?

Ive noticed when my Android phone gets to be about 2 years old or almost paid off Strava will stop tracking my rides and I have to restart the ride.  I notice that it happens when I take a photo it seems to stop my strava.  I usually have to hit stop and resume ride to make sure im connected. The weird thing is its happened to me and my wife with all of our phones that we have had since using Strava   We have Verizon and reception is good.  As soon as we get new phones Strava works perfect.  Any thoughts on why this happens other than a possible scam by cell phone.  

 Hello, I have a problem with the location that Strava records resulting in a distance that is much higher than the actual distance I run. Today for example at some point it recorded a kilometer in less than a minute, that would make me one of the fastest people alive - which I am absolutely not. So therefore my question whether I can change this. Going on the website and pressing the correct distance doesn't work and will give me an even higher pace.. For context, this is what my map looks like.     

I participated in the Valencia Marathon. Somehow, a commercial challenge from Nike got added to my Strava account. I don't want this commercial junk. I don't see any way to remove this challenge. Does anyone know how I can remove it?

The current algorithm that determines Top Sport for Year in Sport is inaccurate. I walked 200 miles this year, and ran 1,800 miles--yet my "Top Sport" is walking. The reason is that my runs are split up between "Trail Run" and "Run" both of whose individual count of activities are less than the number of total walks I did since I typically go for a walk in the evening. You could fix this by either determining "Top Sport" by the number of miles NOT by number of activities, or if you are intent on counting activities, then count "All Run" instead of the subcategories. Either way, the algorithm is horrible and as a paying subscriber who ran 1800+ miles, one 100-miler, 2 50-milers, and 2 50Ks this year, it's reveals a lack of seriousness on your part to reveal to me that my top sport is "Walking" in the year in review feature. 

I love diving into stats, but if I'm presented with a 'Year of Sport 2025' I'd like it to include the year of 2025, not 11 months and 1 week of it. I've still got a race to do before the end of the year and I'm ramping up my training, but none of that will be captured. What's the point?

Hallo tim dukungan strava, saya ingin minta refund  untuk langganan sebesar 549.000 karna saya tidak pernah mengunakan dan tidak sadar sedang berlangganan,saya mohon bantuan, terima kasih.saya tidak pernah coba dan tidak sadar telah berlangganan kemukinan besar saya prnah mengaktifkan uji coba gratis tanpa memahami bawah saya dikenakan biaya saya mohon pertimbangan untuk kembalikan dan karna saya sama sekali belum mengunakan layanan ini🥺🙏🙏🙏 Semoga pesan ini sampai kepada Anda dengan baik. Saya menulis surat ini untuk menindaklanjuti permintaan pengembalian dana saya sebelumnya, yang saya ajukan pada 6 Desember 2025,Sayangnya, saya belum menerima tanggapan atau bantuan apa pun terkait masalah saya. Saya ingin menyampaikan kekhawatiran saya karena biaya berlangganan dipotong dari akun DANA saya tanpa pemberitahuan sebelumnya. Proses penagihannya cepat, tetapi saya belum menerima respons secepat itu terkait permintaan pengembalian dana saya. Masalah ini cukup mendesak karena saya memb

Since yesterday, site is not loading, having some JS errors in console. 

Hi po how to request a refund from strava? I was billed for 1 year subscription but i don't have the app po and that money was deducted from my account on gcash na dapat pang tuition ko po.

Dear Team,  I have a smart watch KT71 and app Da Fit synced quite well. However, for our corporate competition, I will need to have activity log on my Strava Account.  I already connected Da Fit app with Strava but activity log does not appear on Strava.  I also tried another approach to disconnect smart watch from Da Fit and on Strava Sensors tried to add the device but it does not even appear on sensors section even though bluetooth is on.  Any ideas? Thanks

Dear Strava Team, I kindly request the addition of Dragon Boat / Dragonboat as an activity type or water sports category in the Strava app. This will help paddlers accurately track their training and reflect the sport’s growing community. Thank you for considering this request.

 Description: When editing an activity to change the assigned pair of shoes, the distance is not added to the new pair. This issue occurs both in the iOS app and in the web application. Previously, the mileage was updated correctly when modifying the shoe assignment.  Steps to reproduce: 1. Log an activity with the default pair of shoes. 2. Edit the activity and change the assigned shoes to another pair. 3. Check the mileage totals for both pairs.  The distance remains with the original pair and is not added to the new one.

Hi team,I had activities on zepp app, having map data, when it synced to strava automatically. Then access to strava, Strava doesn't have map.How to solve this issue. Thanks alot

Hi Team, I am having sync issue between Strava and Zepp. Whenever I start the activity in my Amazefit, it shows all the values correctlyWhen i sync my activity to the strava. It does not show the correct time, map and my location. Also, it does show the max speed of 0 km/h for my cycling activity. 

I'm connecting with Strava through the zepp app. But I'm experiencing a lot of inconvenience because my workout route record is visible on the zepp app but not on Strava. What should I do in this case?

Hi All,I know you can crop a run however when I do Parkrun the route goes under a large highway bridge and the distance is too short, not too long. I can't figure out how to add the extra distance into the activity in my Strava app. I have the paid version and can edit in Garmin, just not in Strava. It seems odd to me if this is not possible. Am I missing something?

Hello. I can’t change my email address. i switched phone. I want to change the email address associated with my account for accessibilty reason but everytime I change it, it tells that something went wrong and try again later. Please help me with this. Response on this issue is appreciated. Thank you

Hi Strava Developer Support Team,I hope you’re doing well.My name is Gustavo, founder and head coach of IgnitRun, a training platform designed to help runners and endurance athletes monitor their progress with evidence-based coaching tools.We currently use the Strava API to sync our athletes’ activities, allowing them to review their training load, volume, and intensity distribution while working closely with their coach. This integration is essential for the value we provide to our community.Our application (Client ID 74947) is currently limited to only one connected athlete, which prevents us from properly launching the platform. We kindly request an increase to at least 200 connected athletes for our initial rollout phase. These slots will be used exclusively for verified club members.For your reference, our platform can be reviewed here:https://app.ignitrun.com/We are fully aligned with Strava’s API policies, and we do not resell or misuse athlete data—our goal is simply to enhance

Hi team,I'm the founder of IgnitRun, a coaching platform that uses the Strava API to help runners track volume and intensity with their trainers. Our app is live here: https://app.ignitrun.com/Right now, our project (Client ID 74947) is limited to only 1 connected athlete, which blocks our launch. We kindly request an increase to 200 athletes for our initial rollout.We comply fully with Strava’s API policies and only use the data to support our athletes’ training—not for resale.Thanks in advance for your help!