Solved

Hello Strava Developer Support, Our Strava API application is blocked with:Error 403: Limit of connected athletes exceeded. Client ID: 118502134App name: iPulse Request: Please increase the connected athletes quota to link my ipulse app to your Strava. Thank you.

Hello Strava Support Team,I'm trying to create a new API application at https://www.strava.com/settings/api but the page only shows an error message: "Something went wrong" (or "Ocorreu um problema" / "Algo deu errado" in Portuguese).Details:- Account email: bello.alexandre@gmail.com- Strava subscriber since: September 2021- Page accessed: https://www.strava.com/settings/api- Error: Red banner with "Something went wrong" — no form fields are displayedWhat I've tried (all failed):- Multiple browsers: Chrome (latest), Edge, Firefox- Incognito/private mode with all extensions disabled- Different languages (Portuguese, English)- Different devices and network connections- Checked https://status.strava.com — I see an active incident for "Site or App Feature Issues"I'm a developer building a running coach application (DoneRun) and need to register an API app to integrate Strava activity data via OAuth. The integration code is ready — I just need the Client ID and Client Secret that are genera

Hello, also encountering the persistent "Something went wrong" error when trying to access the Strava API settings page (https://www.strava.com/settings/api). This seems to be happening to several other users as well. I am unable to create or manage my API application. Thank you.

Hello all,I had working My API Application and used it for integration with google sheets. Today i wanted to change the scope of access using some guidelines and it stopped to work any more. When I go to My API Application it shows “Something went wrong” so I cant edit it or create new. Any help?

Hello,I’m experiencing an issue with routes in my Strava account.I’m unable to see my existing routes, and when I try to create or save a new route, I receive the following error message:"Access by the application is prohibited."This issue occurs consistently and prevents me from using the route functionality.Could you please check if there is any problem with my account or advise on how to resolve this?Thank you.

I deveoped an app that is using Strava API I wanted to change to domain as it went on production on Vercel but it keeps on dislpaying “unpexpected error, try later” when I click on it to view my app stats and modify the domain. 

Why is there no option to manually change the language in the app? What kind of stupid decision is this? How do I choose a different language in the Strava App than I use on my phone? It's discriminatory. I don't understand this approach, it's so much work for you?? I request that this option be added.I pay for an app and one of the main essentials isn't working. Thanks

Desde ontem não estou conseguindo mais criar novos segmentos.Sempre da esse erro: Ocorreu algo de errado. Tente novamente.Gostaria de saber se existe um limite de criação de segmentos no strava?Eu já criei mais de dois mil segmentos

I live in Norway and my position is also set in Norway, but the people that are shown as local legends near me are in Germany. Why is this?

Dear community, I am currently trying to make an API Application, but it gives me the “Something went wrong” error. Is this normal? 

My individual stats are not syncing to my club stats 

Hello Strava Developer Support,Our Strava API application is blocked with:Error 403: Limit of connected athletes exceeded.Client ID: 147184App name: MetabolicSistemWebsite: https://prototipoappcardiometabolica.lovable.appWe are preparing a private beta with the first 100 athletes (and a few coaches). Each athlete authorizes via OAuth and we import their activities for training load analytics. Processing is asynchronous (webhook → job queue → worker) with throttling and backoff to respect Strava rate limits.Request: Please increase the connected athletes quota to at least 200 for this beta (100 users + buffer). If additional information is required (callback domain, privacy policy URL, etc.), please let us know.Thank you.

Tried multiple browsers, refreshed cookies and cache, and the api application is always erroring out. Won’t load anything.

Hi all,I’m not sure if this is the right place to ask, but I’m hoping someone can help. I have a working app that uses the Strava API, which I built over a year ago without any issues and it still works fine.This morning, when I went to strava.com/settings/api to view My API Application, I noticedan authorization error even though I’m fully logged into my Strava account.Specifically, the GetAthleteApplications query returns: {"errors":[{"message":"Access by the application is prohibited."}]}Has anyone encountered this issue before, or could you point me to a better place to ask about it?Thank you!

I have a run from 2 hours ago stuck on “processing activity” I’ve tried all of the troubleshooting options to even just get rid of said activity but no luck.

Hello, its been 14 days since submission of my app’s form and I haven’t heard a word since then. I want increase in no of users for my app which is currently 1 so i cannot test my app in real world to gain ore insight. Please look into this matter. Thanks !

Hi Strava,Recently I’ve been trying to change my email address. I originally used my work email for work-related reasons, but now I’d like to use my personal email instead. However, I’m unable to do so. How can we resolve this?

 My account and even logged-out sessions are being redirected from /routes/new to /maps/create/segments. This prevents access to the free Route Builder. Please reset my Route Builder permissions or fix the redirect on my profile.

Hi team,I am a user of the new Magene C606 Pro bike computer. I've noticed that after uploading my activities to Strava, my device information (specifically the device name) does not appear on my activity feed, unlike other models such as the Magene C706.It seems the C606 Pro might not yet be mapped in your device database. Could you please add the product ID for the Magene C606 Pro so that it displays correctly for me and other users?I am happy to provide a sample .fit file from one of my recent rides if it helps you identify the correct ID.Thank you!

All routes on my mobile app, as soon as they are saved, are displayed very “low-poly”.I saw that there were already threads on this topic but they are marked as “resolved” wich is, at least in my case, not true.  I tried deleting the app and reinstalling it, I also tried to edit it on mobile and save it as a new one, or trying to export and import as GPX –> nothing helped. Actually it also happens with routes I completely build in the strava mobile app. I’m experiencing this since a long time. Thank you for helping me <3That is a part of a route I created on the web route builder. And this is how its displayed on my IOS mobile app.  

KEPADA STRAVA YTH saya ingin meminta pengembalian dana, pembelian ini dilakukan tanpa persetujuan sayasaya melakukan pembelian tanpa sengajasaya ingin mengajukan pengembalian dana sayasekian terima kasih..

Hi there I run a couple of foreign tours each year for friends and whilst I use the Strava Club facility for posting daily routes I find it very restricting. Each tour I create more routes than we will actually need in order to give everyone something to ride. At the moment the only way I can find to share them (other than using WhatsApp or similar) is to create events. Because they disappear the day they should be ridden I tend to post them for the week we get back so they stay live is the there some sort of storage facility in a club page where I can bulk store routes - similar to that in my personal profile - in order that the team can view them - discuss the next days ride and then post easily post them as events for the next dayif this doesn’t already exist this would be a really handy function for me and give much more accurate feedback on who rode which routes 

My miles are way off. I have tried enabling Fitbit and it still continues to record miles incorrectly. Please help! 

zoomt man bei den heatmaps weit heraus so sind diese extrem lückenhaft. die Unterbrechungen der Aufzeichnung durch einen stopp, welche nur wenige Meter sind, werden beim herauszoomen der heatmap als extrem groß dargestellt und können die gesamte Route somit quasi ausblenden. Bitte nachbessern!

why i always error when pay subscription