Ask & Troubleshoot

Hi there, looking for help on how to update maps in Strava. I live in a town that has a new bypass, the road was opened 2 months ago. The road shows on the map, but you cannot route using the road, it's like the routing tools dont "see" this new road, and constantly route around it. How do you report / update maps to include this new 3km of roads? I know you can set manual mode and place multiple points and do it that way, but the road is quite curved and can be tricky to get accuracy. 

Hi!In my web application there's a log out button. The problem is that it only logs the user out of my application, not Strava, thus the user can simply log back in again and after a quick round trip to the Strava log in page (where the user is still authenticated).Is there an API endpoint to call or a URL we can send the user to to log out of Strava? The Strava website sends a POST request to https://wwww.strava.com/session when logging out, but that requires a `authenticity_token` and is probably not something for 3rd party apps to use.Might not exist a solution to this, but I wanted to ask anyway. My log out button doesn't make much sense as it is now.

Migrated Content

If a free trial user joins a group challenge and their free trial expires before the challenge ends, will they still be able to participate? Or will they be removed from the challenge?

I lost all my data when I logged in after resetting password Username is Sarah CurneenHave sent ticket regarding issue #3013194

When an activity is uploaded the map doesn’t differ between paved and unpaved surfaces. I don’t get the dotted line for example for gravel rides in the forest. Any idea of how to reactivate this feature? 

Please help me to refund in activity because its inccident  I have a lot of money to living cost and grow up my children its my last compensation out of my job company  And i has doing instruction in three step support instruction strava help Finnally i have to apologize and almost helpfull  to refund my money please !!! Thanks for attention , please help me !! I very appreciated and thanksfull    

Bonjour  une activité de ce jour a était supprimé par erreur. comment la retélécharger. merci pour votre retour TRANSLATION: Good morning  An activity from this day was deleted by mistake. how to redownload it. thank you for your feedback

I set a new PR but it didn't go on best efforts or pr. It was a 1.2k and it definitely was better than my 1k pr but nothing got updated 

Hello all,I try to get comments of an activity using the "/activities/{id}/comments" route.It works but in the json response, I have the following :In the documentation, it is written that it is a SummaryAthlete :So it should contains :The resource state indicate that it is a Meta athlete.Is there a way to have a SummaryAthlete and not a meta Athlete ?Thanks a lor for reply,Geotinc 

please be concert for the Strava PR many are using motorcycle ,car ,speed over 80-100kmh,that cheating burn all the recond from strava , and the recond for all time still in leaderboard pass few years ,should try investigation it .tq

Hello,can somebody help me how i can give a kudos to a activities with an api call? or is there only get Statements?thanks 

In the watch app the list of sport types is so large I have to scroll to find the activity i'm about to do. I only have 4 activities. How can unwanted sport types be disabled or removed so they don't appear as an option in the app?

Although most third party issues look to have been solved. I still have issues with stryd and syncing to Strava. I reached out to Stryd, they’ve indicated that the issue still lies at Strava. 

Hello everyonetoday after finishing my outdoor rin on apple watch, I foget to press DONE so the workout does not link to strava. I need it to link to strava as we are in a race. Please give a solution for that. Thanks  

Manually added swimming activities can only be measured in multiples of 25 metres or yards. However, many pools are not a standard size and this makes it clumsy. Also, to compound the issue I can add decimal places. For example, I can add a 1,000.3m swim, but not a 1,030m swim. Allowing manual swims to be completely adjustable would have better functionality. Put bluntly, allowing such precision for centimetres but not metres makes little sense.  Not all wearables track swimming, or do so accurately. However, pools will often indicate length and you can just count laps, then upload. Strava does a poor job of supporting these swims. 

Dear Admini am using a Garmin watch Quatix 7 Saphire Amoled, but my activities show the name Garmin Epix Gen2 pls help

Hello,I had bought paid subscription on 13th of August 2024, still number of athletes allowed to connect my API shows only 1. It should have been 999. I am working on a project which is related to Strava and no other developer in my organization can connect to my Strava API. Please resolve this issue to the earliest.Thanks & Regards,Mohammedsajeed Shaikh

Dear Strava Team,I hope this message finds you well.Just to give you a heads-up, I am reaching out on behalf of the Pabbly Connect integration team to inform you about our automation software. Pabbly Connect is designed to facilitate seamless integration between multiple applications, and we are excited to offer integrations with over 2,000 applications. You can explore these integrations at this link: https://www.pabbly.com/connect/integrations/We have an existing integration with Strava, which you can view here: https://www.pabbly.com/connect/integrations/strava/. However, we are encountering issues while setting up the webhook. Currently, we can only configure a single webhook URL, and all data from multiple users is being sent to this single URL. We need to set up separate, specific webhook URLs for each

My app queries personal Koms every 30 mins starting 6am (CEST) up until 12pm and compares it to previous data to log lost/gained Koms.Everything works fine except the first query in the morning at 6am which has almost half the get-requests being returned with empty arrays even though their status is 200. The number of empty requests is non-deterministic, meaning sometimes It fetches 2200 of ca. 4000 Koms sometimes less, sometimes more.Here is a small excerpt of my server logs from 6am: <br> ** Fetching From Database: ids<br> ** Fetching Tokens - EXPIRED<br> ** Refreshing Tokens - SUCCESS<br> ** DatabaseID count: 4010<br> ** Fetching Kom Pages<br> ** Fetching Kom Page 1<br> ** Fetching Kom Page 2<br> ** Fetching Kom Page 3<br> ** Fetching Kom Page 4<br> ** Fetching Kom Page 5<br> ** Fetching Kom Page 6<br> *

HiI've just run a 12km and checked my times - can anyone explain why the moving time total shown (1.10.03) is different to the splits (I've totalled them up, equalling 1.09.12)?(NB I understand the difference between moving and elapsed times)Thanks!Mark

Olá Equipe Strava, Espero que você esteja bem. Meu nome é Ramon, e estou explorando maneiras de integrar o Strava com o Relive usando ferramentas de automação como Make (anteriormente Integromat) ou Zapier. O objetivo é criar uma automação onde, sempre que uma atividade for registrada no Strava, os dados sejam enviados automaticamente para o Relive para gerar um vídeo sem intervenção manual. Gostaria de saber se o Strava oferece suporte para essa integração e quais são as melhores práticas para usar a API do Strava nesse contexto. Se houver alguma documentação ou orientação específica sobre como configurar essa automação, eu agradeceria muito se você pudesse compartilhar comigo. Agradeço desde já sua atenção e aguardo sua resposta. Atenciosamente,Ram

Good afternoon,I'm having trouble with different pages being returned in the "/segment_efforts" query. Could there be a problem?https://www.strava.com/api/v3/segment_efforts?segment_id=1602541&per_page=10&page=2Thank You

Dear Strava Developer Support Team,I am currently working on a project that requires integrating with the Strava API using PHP. However, I noticed that your official developer site does not provide PHP-supported code examples.After searching, I found a PHP repository on GitHub that seems to be aligned with Strava’s API, but it currently has seven unresolved issues.Additionally, the code requires an "ACCESS TOKEN" to function correctly, but I couldn't find clear documentation on how to generate or retrieve this token specific to PHP implementations.Could you kindly provide guidance or official PHP code examples for integrating with your API? Furthermore, I would appreciate detailed instructions on how to obtain the necessary access token. 

How do I get the app to show calories burned again and stop showing kg Co2?  I don't have this problem when viewing an activity on the website, just on the app.Thank you!Jeff