Ask & Troubleshoot

Hi there, I recent got the app to try it out. I then tried to cancel the subscription before the annual subscription was taken out due to not really getting on with the app and have just seen that the money has still been taken from bank. Is there anyway I can please be refunded as tried to cancel the subscription before it purchased it for the year. 

This has happened a few times during my 8km lunch run at work.Basically during the whole run my Apple watch will say avg. pace: 5:45 per KM and also when finishing the run it says the same on the summary on the watch. But when I look at the summary on my iPhone it says 5:30 avg. pace per KM.Another thing is also that is will say 5:41 elapsed avg pace. but I never pause the run or actually stop (except once or twice for 1-2 seconds for cars at crosswalks). So everything feels off right now, the HR, the pace, the elapsed time.- Apple Watch SE- No auto-pause- Not manually pausing- iPhone is with me during the run and connected with Bluetooth to my watch. 

When I select Strava segments in Garmin Connect it only saves this for a few minutes and then reverts back to the Garmin segments checkbox being selected. Anyone else had this issue?

Hello! Is it possible to generate TypeScript Client Code?  I tried, but what I got is different files for the JavaScript and TypeScript versions.TSJSClient codeYou will need to have a Java runtime installed on your machine to run Swagger. To generate client code, you first need to install Swagger Codegen 2.X. On macOS, you may use Homebrew:$ brew install swagger-codegen@2 mavenTo generate code in a given language, run swagger-codegen generate and pass the following parameters:--input-spec <spec

Hello, I am facing an issue with syncing my Garmin Forerunner 245 to Strava recently. When  I try to attempt to upload my activities, I am getting error code 503, indicating 'Service Unavailable'. This problem emerged around a week ago and has persisted despite my efforts to resolve it. I have tried restarting both my Garmin watch and the Strava app, reinstalled the app, and verified my internet connection, which appears stable. Even after this , the problem not resolved . I have checked https://communityhub.strava.com/t5/strava-features-chat/bd-p/strava-features-chat-rpa discussions but still need help .   Any advice would be greatly appreciated. Thank you for your help!🙂  

Hello, I followed the steps at: https://developers.strava.com/docs/webhookexample/I got a callback when I requested it this morningbut return 400 reason is strava request parameter 'hub.mode' for method parameter type String is not presenti change this@RequestParam(value = "hub.mode", required = false) String modehowever when i push_subscriptions again. I never received callback from strava again。it remain “GET to callback URL does not return 200”. I also tried calling the endpoint directly

So I created my account and I selected some sport including bicycle, hike and running. But when I try to change my default sport for hiking, it isn't visible in the dropdown, there is only cycling and running visible.   Any help will be appreciated 🙂

I would like to have a custom text or just normal text like "Morning run","Evening run"... instead of brand name text "Huawei activity" on strava from Huawei health and I have to edit all of time. I am not sure where to adjust it on huawei health or on strava? If any solution please help Thanks Phuc

Curious if there’s anything that can be done to have turn by turn directions on live segments. I imagine you could add a route but it would be helpful to have directions during a segment and even directions to nearby segments. 

  Propuesta para implementar una función de exploración de rutas en Strava Introducción:Translation:Introduction En el competitivo mundo de las aplicaciones de fitness y actividades al aire libre, la posibilidad de explorar y descubrir nuevas rutas es una característica muy valorada por los usuarios. Actualmente, plataformas como Wikiloc y Komoot ofrecen esta funcionalidad, permitiendo a los usuarios explorar rutas creadas por otros miembros de la comunidad. Proponemos la implementación de una función similar en Strava, utilizando los datos de los usuarios existentes para mejorar la experiencia de usuario y atraer nuevos miembros. Translation: In the competitive world of fitness and o

When importing an IFIT workout from my Nordictrack treadmill, no elevation stats show up.  When imported into other programs, such as RUNNA and Training Peaks, the elevation does show.  Why is this data not showing in Strava?

Hi, the last few walks I’ve done on the Strava app don’t appear to be recording my step count. I’ve checked all permissions from apple health and vice versa and they are all on, tried to crop the route slightly just to see it would reset but nothing. Any ideas?

Showing invalid data

I am trying to sync my fitness data with Strava. It has been syncing fine up until a few days ago. It usually gets data from Polar but for some reason it stopped syncing. In the android app the page to connect to Google fit is buggy. Keeps skipping to option to connect where I press continue then it goes to next page where I click done then it returns back to the same page where I already clicked continue...Round and round. Please help.    

How is average power calculated for a bike ride if you don’t have a power meter?  Thank you.

I use a Wahoo Elemnt Bolt V1 with a Wahoo cadence sensor. My average cadence in Wahoo and Strava is always different, with Strava always being lower.Does Strava take 0rpm into account for its average? There is a setting in the Wahoo Elemnt to include zeros in the average count, which I have disabled. I am guessing this is why, but I just wanted to ask here in case someone already had come across this in the past. 

I've noticed that the photos I upload to Strava no longer display on the maps of my activities. I believe this may be related to the privacy controls described in this help article (https://support.strava.com/hc/en-us/articles/360025920332-Strava-s-Privacy-Controls-FAQ). However, the article doesn't describe how "near" to a hidden portion of the activity photos must be to be hidden, and the behavior doesn't seem consistent. For example, I have activities from earlier this year with photos taken within a few blocks of a hidden portion that are displayed, and more recent activities with photos taken several miles from the hidden portion that aren't displayed. The images on the map are one of my favorite features—it gives me a very quick, easy way to "relive" certain portions of a run. While I understand and appreciate the privacy issues, wo

Hey, I have a problem with the pacing system. Before Strava showed me the pace per each kilometer and now it seems to be the average pace from my run which isn’t optimal for interval training. I have a Strava subscription, which I think should make it able so I can see the pace per kilometer.  anyone have any ideas on what I could do to fix it? 

Since a few months the graphs in the activities show 2 metrics, of which always the altitude profile which is hiding the underlying metric, like speed, heart beat, power etc... how can I go back to graphs with only 1 metric, without the altitude profile?

I'm trying to retrieve the waypoints of a route to generate directions but they're always returning empty. I tried both {athlete}/routes and routes/{route_id}. Is anyone else experiencing this?

So I’ve been recording a bunch of Strava activities on my mobile as well as Garmin watch. I’ve realised the phone GPS is largely inaccurate at times, adding multiple additional miles on my runs, really exaggerating my PBs for all distances. I’ve now deleted the runs recorded on my phone but it hasn’t automatically updated the original runs from the watch to show PBs. I’m worried this ghost data will affect my future runs. I really don’t want to have to create a new account. Any advice is great. 

Hi,I use an Apple Watch and all of my other data appears when my runs are uploaded except for my heart rate. I checked the health settings and ensured that all of the possible information is shared. I am confused because my heart rate used to appear until June 7th and suddenly stopped, but I don't believe I changed any settings.

When reading activity data, we can't get the step count of an activity. Even when the step count is visible in the Strava app, when retrieving the detailed activity data, there is no step count reference. Will this be added soon? Users ask us for this feature.

I have tried two different accepted formats and get the following error message after briefly flashing the screen I would fill in the info:"Time information is missing from file. More information"When I click "more information" I get "Oops " the page doesn't live here and directed to general Strava online help.Tonje

A minha cidade onde pratico desporto, está aparecendo como (Monte Branco), quando na verdade é (Canidelo - Vila Nova de Gaia - Portugal). Como faço para retificar este erro? ObrigadoRodrigoTRANSLATION:  My city, where I practice sports, appears as (Monte Branco), when in fact it is (Canidelo - Vila Nova de Gaia - Portugal). How do I rectify this error? ThanksRodrigo