Ask & Troubleshoot

I recently loaded the official Strava route for the Ford RideLondon Essex event.I am now wanting to delete the route from my profile - but the Delete option no longer exists for that route - same on the computer and the iPhone.The route link is from https://www.strava.com/athletes/22990931Anby thoughts on how to get rid of it as it appears locked out.  

   

Hi all, I have been able to sync activities from HUAWEI health to Strava for over a year now but in the last month and a half it has stopped uploading new activities to Strava. Does anyone else have this issue? I have done everything suggested on the websites etc I have uninstalled and reinstalled, made sure all the sync settings are correct and ensured Strava is linked but still not working 

For about 2 weeks the Strava app has consistently taken about 1.5 minutes to load on my iPhone. I’ve tried reinstalling the app and I’ve tried different WiFi and also mobile data. No difference.

When importing a run from Polar into Strava, Strava always cuts off some moving time. See pictures below. I ran for 46:47. This was correctly recorded by Polar. When the activity is imported into Strava, it says I ran the same distance in 44:53. Why is this?When running, I always manually pause my Polar watch at traffic lights. Auto-pause in Strava is turned off.

I've set a new PR for 5k several times now but it never updates. However, 1/2 marathon PR updated on the 1st.

Servus, ich nutze Strava seit langem und war damit immer zufrieden. Neuerdings zeichnet die APP nicht mehr richtig auf , in Wirklichkeit z.b. 6 km, Aufzeichnung 1,45 km. Parallel mitlaufenden andere Apps zeichnen richtig auf. Woran kann das liegen ? Ortungssysteme, Standortverwenden, etc. ist ok. TRANSLATION: Hello, I have been using Strava for a long time and have always been satisfied with it. Recently the app no ​​longer records properly, in reality e.g. 6 km, record 1.45 km. Other apps running at the same time record correctly. What could be the reason? Tracking systems, location usage, etc. is ok.

I am attempting to download the Strava app on my daughter's Apple watch.  I have been able to download on her iPhone, but when trying to download onto the watch I receive the following error message: ""com.strava.stravaride.watchapp" is not allowed to be installed on this Apple Watch due to device management restrictions."I have reached out to Apple Support and they instructed me to contact the app developer for guidance. Any suggestions?  

Morning all,This is Christoph from Germany, happy to join the Strava community!Can I just ask, how I can upload historic data from my TomTom and Suunto watch to Strava, pls?Did not find on the Internet what I was looking for…Cheers, thanks,Christoph 

Hello, I made an application that allows users to see the latest activity and weekly and monthly race statistics, but I ran into the problem that when I want to log in with another device it rejects it. I think it is because of the limit that the application has, is it because of this or am I doing something wrong? Any possible solution?

I'm just curious, but when someone starts following you, Strava sends a notifcation of that:  "xyz is following you; follow back"When a person unfollows someone they were following, does that person know somehow?(this is mostly privacy related)Thanks

There might be a bug in the personal heatmap in iOS app. Basically all my mountain bike rides this year are not displayed on the personal heatmap in iOS app (ski activities are displayed though), and all these missing records are correctly displayed on the  personal heatmap from the the website.So I think there might be some inconsistency in between app's and website's personal heatmap. Does the sport type filter "Rides" in iOS app only filter "Ride" activities but not "MountainbikeRide" activities?

 

I reecently had to reset my Fossil Watch Gen 5 and then discovered that Stava is no longer available in the App store for Wear OS 2. Forced into buying a new watch.. Fossil Gen 6, with Wear OS 3 I am having trouble with Strava unable to get a GPS lock. Can anyone offer advice. Previosuly, if I had Strava open on my phone and it had a GPS lock then the app on my watch would as well. Now the app on my phone has a GPS lock but Strava on my watch just keeps saying it is trying to get a GPS fix. If I start an activity on my phone and watch at the same time, it takes about 5 minutes for the watch to get a lock. I assume it is only getting GPS location from the watch and not from the phone. In 'Location' on the watch, 'Use Location' is on and says 'get location from phone and watch'. Strava and the Fossil app have location permissions enabled on both the phone and the watch. Phone is a Huawei P20 Pro, only change since moveing from Gen 5 to Gen 6 watch is installing the Fossil app to manage t

Been using the API for a while now, and trying to mock it using the examples provided in the specification ran into some failures:At /athlete/activities the returned upload_id through SummaryActivity has type long. Yet, the response example uses a 987654321234567891234 value, which is higher than the max int64.There are some fields such as resource_state, max_heartrate or location_city that don't comply with the SummaryActivity definition.The components aren't sorted alphabetically, which makes navigating through the documentation site a bit difficult.

I did exactly the same commuting ride as I did quite a few times this year, but now the Matched Rides feature is not showing up. Previously it popped up instantly.

Hi I did a race two days ago and saved it successfully from my garmin watch to iPhone.  Wesham 10k.  Had kudus from fellow club runners and comments.  So know it was absolutely saved and on Strava.  Yet the following day it just seems to have vanished yet I can see it listed on my run history. When I press on it in run history a red bar appears indicating a problem in system.  By the way  I definitely have not deleted the activity.  Have emailed into Strava support but heard nothing and no sign of the activity.  So sure it’s a glitch on my Strava.  Concerned as my activity seems to be lost in space ! I have paid a subscription to Strava.   My worry is if this happens again…  Love my running love Strava is there anything I can do ? 

 I ran 18 miles (though I suspect it was actually 17). You can see that my pace on mile 3 & 4 are significantly faster, at 7:33 and 8:36, when it should be roughly 12 minutes per mile. It also added a full mile - the trail I run uses trail markers, and Strava was saying I was at mile 3 when I passed the 2 mile marker. I ran out to the 8 mile marker and back, only to find myself at a little over 17 miles??? (I ran a little extra to hit 18 miles). i don’t want to delete an 18 mile run like this, but this has essentially ruined my PRs and any chance for me to get one. I feel like a fraud leaving it up. Can someone fix this?

I do both running activity and cycling activity. Sometimes my main activity is cycling such as in 2022, and sometimes my main activity is running such as in 2023 and 2024, however, the fitness score have big difference, which confused me. Let me select two activities as example: (1) Cycling: https://www.strava.com/activities/9908361946/ https://www.strava.com/activities/9912507863 Training impulse in fitness page is 163 (sum of two activities in one day) AVG heart rate （143bpm@54min + 119bpm@70min） (2) Running https://www.strava.com/activities/10693391953 Training impulse in fitness page is 163 AVG heart rate 152@94min The physical intensity of The Running activity(2) is a little higher than the two cycling activities(1), however, the fitness score of running activity is less than 25% of cycling activity. So when I mainly do cycling activity, the fitness level is easily reach 30+, and when I mainly do running activity, the fitness level is less than 10 even if

I've been using the Strava App on my Pixel Watch since January this year.In the last 6-8 weeks, most times when I go to start an activity (either cycling or running), the GPS takes longer than previous to connect and then when it does and I hit 'start', the app regularly crashes and takes me back to the "home" page where you select an activity.  Sometimes it does this a couple of times and once I actually get an activity to start, it often then records this as a generic "workut" rather than the activity I have selected.I thought the cause of this was a faulty device as I replaced my Pixel Watch under warranty at the same time (the battery died on the old one), but I've since had the replacement replaced and noticed the same problem this morning when starting a run so now I'm not sure if its the watch, or maybe the Strava app itself as it only seems to have started happening since October - but the fact its now occurred on two seperate devices makes me think the timing was a coinci

I recorded a run today on my Garmin watch and synced it to Strava but I cannot see it on my mobile app. I received a notification on my mobile that it's synced (and it's still there in the notifications), but when I try to access it I see a red note that 'something went wrong'. The run is not visible in the activity feed nor in my activities on mobile app. Yet I can see it in the 'Training Log' on mobile app.Strangely, everything is fine on the desktop version of Strava.Any ideas how to fix it? I would appreciate your help.

Hi,I am able to successfully integrate with strava including authorization, fetching activities, and webhook subscriptions.However, I have a use case when the user wants to exit my app, I need to delete their subscription and deauthroize them. Here's the curl I'm using:Subscription:curl -vvv -X DELETE "https://www.strava.com/api/v3/push_subscriptions/259192?client_secret=xxxxxxxxx&client_id=**bleep**"I'm getting the following error:{"message":"Resource Not Found","errors":[{"resource":"PushSubscription","field":"","code":"not found"}]}However the subscription still exists.Similar issue with deauthorization. Error message for deauthorization: "Record Not Found"Kindly help.

I already synced Strava with my Apple Watch and I still can’t connect with its Heart Rate Monitor. 

Please make this link work instead of routing to a useless chatbot, it seems the only way to submit a report is via email now which you only discover by arguing with the chatbot for a bit 

I don't know if anybody else is having a similar experience, but since the update and implementation of the new version of Routes in Strava, I can barely find any routes of any distance from my physical location, whereas pre-update, I could literally find a boat load of routes of any distance. (activity is running)Even the functionality is worse with how you set the length of the route to search for. Seriously debating not renewing my subscription because of this.Hopefully someone tells me I'm missing something!