Ask & Troubleshoot

Greetings! It is not easy to find where to post or where to get help. Hopefully someone has some guidance. I use Strava for cycling probably 95% of the time but one time I went hiking about 3 months ago and decided to record it. Now whenever I open the app to record it starts with hiking and no matter how many times I switch it to biking it never stays there on subsequent rides. Any ideas? Fixes? Thanks! Also a direct contact to Strava would be nice too. 

Good afternoon,I am trying to use my Garmin 55 watch for track every lap on a karts race. I always forgot to press the "back buttom", so I end up always with the wrong paces and distances.Is there any feature that allows the Garmin to record the lap every time I pass the starting/same point?Cheers guys, appreciate your response.

My segment doesn’t appear in the general classification. Strava tells me that I hide the start and end of my ride. I want to change that but I can’t. I only have the possibility to keep the hiding mode on 200meters or more. Do someone know how I can desactivate that ?

I have a start up company called Beetle smartphone securities ltd. I am offering a solution to the theft of smartphones which is rampant in Kenya and beyond. I have an app which is authenticating switch off. This means an android device will be on when stolen. I am using strava app which is recording distance used while offline. This is what I need to be able to track stolen devices as long as I have installed the app on them. I need you to develop the app for my company to do the location tracking.

Hello, today I took 4 KOMs with my MTB and someone probably is very envy and he flagged me. Is there something I can do?

Hello, all of my yearly totals are incorrect.  It has been this way for a couple weeks now.  Is this a known issue?

Please help! Trying to link my NRC and Strava accounts - I follow the steps on the help page (add Strava as a partner in NRC, click allow access in Strava when prompted) and I keep getting taken to an Access Denied web page: AcessDeniedAccess DeniedMRVWXDWCCMBVTTZS/E8IbKc6SLA7ZrTmDiwcaLgu3O7rigZPjBwoAjrDL+GMsCg7CdguI2ZXzWE2sGuMuHMNT8JbPhw=

Hello, I've been using Samsung Health to sync with Strava. The syncing works well, but I don't understand why Strava always truncates the training data. In this example, there wasn't any automatic pause.  

I had set up a couple default bike settings for 'Mountain bike ride' and for 'E-Mountain Bike Ride'. After getting a new bike and swapping that bike out for the previous one as the default bike for 'E-Mountain Bike Ride', many of my activities that had the previous default bike associated with them had the bike removed and the drop down to select a bike appeared on those rides. It seems there is a bug with loosing the associated bike on activities when you change your default bike for a given activity.

Hello Strava Developers, I am working on a project that will connect Salesforce with Strava's API to improve the management of data and provide us additional insights into our exercise habits. I am having issues and have some expertise with both platforms; I would appreciate any advice or examples that you could give. I have some question. What is the most effective way for Salesforce to manage OAuth 2.0 authentication for the Strava API? what is the best methods for converting Strava data into custom fields & objects in Salesforce? When integrating with Salesforce & how do you successfully handle API rate challenges and errors; We would appreciate any techniques or resources to guarantee the reliability and preciseness of the data. I am  so excited about the potential of combining Strava’s rich

I’m just getting into running but today on the treadmill I did a 3.2 mile run/walk, but my watch does not count accurate miles when i’m running on the treadmill so i added a manual activity. I put in the time and distance but when I check my best efforts i don’t get credit for anything from the 400m all the way to the 5k. I was wondering if it was because it is a manual activity or something else.

Hola, desde hace varias semanas beacon no envía ubicación a las personas que tengo en la lista. Sabéis cómo puedo solucionarlo? Voy mucho al monte y me parece importante que sepan dónde me encuentro en cada momento de la ruta. Gracias  TRANSLATION: Hello, for several weeks Beacon has not sent locations to the people I have on the list. Do you know how I can solve it? I go to the mountains a lot and I think it is important that they know where I am at every moment of the route. Thank you

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I have a  Strava subscription but for the last 6 months my fitness score has not been updating?

 tried to upload walk, it was 21 hours long. Not sure if that’s why I’m having trouble but it just won’t upload, tried phone off and log out etc… need help 

Hi! I am joining my first 16-kilometer race this weekend, and would just like to know: what is 10 miles converted to kilometers exactly in Strava? A quick Google calculation says it's 16.0934 km, but there's also a Strava route page that associates 10 miles with 16.2 kilometers. Just want to make sure that my race this weekend will be logged under 10-mile personal best. Thanks!

I have used Stryd and COROS power in the past. Strava parses that information and includes the data on the iOS app (but not on the web app). The new Apple Watch OS now provides running power data. This information does now show up anywhere on Strava, even the iOS app. When I sync the file to TrainingPeaks using HealthFit, the power data is visible and reported.Is this a Strava issue or an Apple issue?

I'm trying to write code that iterates over segment efforts. I'm trying to do something like this:efforts = client.get_segment_efforts(segment_id, athlete_id, since, to) for effort in efforts: print(effort) # I've also tried: print("Number retrieved:", len(list(efforts)))Both of these give me the error:FAILED (errors=1) No rates present in response headers File "/Library/Frameworks/Python.framework/Versions/3.12/lib/python3.12/site-packages/stravalib/client.py", line 2038, in _fill_buffer new_entity = self.entity.parse_obj( ^^^^^^^^^^^^^^^^^^^^^^ File "pydantic/main.py", line 526, in pydantic.main.BaseModel.parse_obj File "pydantic/main.py", line 339, in pydantic.main.BaseModel.__init__ File "pydantic/main.py", line 1074, in pydantic.main.validate_model File "pydantic/fields.py", line 857, in pydantic.fields.ModelField.validate pydantic.errors.ConfigError: field "activity" not yet prepared so type is still a Forward

This is my fitness in the last 3 months according to Strava as I am training for an upcoming 100 miler. In reality this couldn't be any further from truth. My aerobic fitness went up significantly. I handle heat much better than 3 months ago, and I recover quickly from long training runs.What Strava calls fitness is highly misleading. This should be called something like acute training load as this gives a lot of emphasis on time spent in high intensity. But that isn't fitness as people who end up training too hard (at too high intensity) all the time tend to plateau. This doesn't encourage to train smart and only works to reflect noob gains for people who have just started exercising. Also consider the fact that the biggest gains in "fitness" on this graph are from finishing races. But again that is false. Running a long distance race in fact suppresses fitness

Dear Strava-Team.I recently had the issue of not noticing that i forgot to restart my paused roade bike ride, becase i obviously did not tap the "continue" button on my mobile app correctly. And since the small icon at the top edge of the cellphone screen (circle-icon notification) is the same when the app is paused as it is when it's recording i did not figure the status of the mobile app correctly. My fault in the firtst place. I think it could be helpful if the icon would point out the different status of the app by showing a differet icon. It already does when "auto pause" is applied. Maybe you could find a solution for this rare issue, even if i know most riders record with a different device, but mobile/cell phone, it would be a big help for app recordings. My best regards,Daniel aka Yung Ullrich 🌹

Can anyone advise how to Import a Garmin GPX Map to Strava. To save me having to redraw in Strava

Hello, I would like to discuss how I can set up a virtual 5K run for the Oklahoma Black alumni Association. This would occur in October during Oklahoma University, Texas football weekend. How would I go about informing the society, which shouldn’t be a problem. But how can I get everyone engaged in a virtual competition using your product

Hello. I just joined Strava and I’m enjoying. I decided to do a longer swim this evening and discovered I had no option for meter/lapped swim. I only see “swim” no indoor or outdoor, also can’t see a way to input the length of the pool like it says online. 

Hi guys, The problem is my training record title is in russian language even though the mobile-phone language is English.What I had tried that didn't help (new records still on russian) - Change language on phone and change back to English - Delete Strava and install again - Set English in web StravaPhone: iPhone xr, ios 16.6.1, but It reproduces on other ios also  

How about driving detection? I finished a hike and I'm tired, so forget to turn Strava off. To make matters worse I c can never figure out how to crop the route. My solution is to just delete the activity. Not optimal.